Practices for Online Public Involvement (2019) / Chapter Skim
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Pages 8-14
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8 Introduction This literature review examines available sources on OPI practices in transportation agencies, as well as OPI in other government and planning sectors. Information was gathered using a database search from Rutgers University Libraries on the topics of transportation, public involvement, and public sector social media use.
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Literature Review 9 Primary Findings The literature review revealed a few key findings on the use of social media and OPI: • Social media is a highly studied form of online public participation. More specifically, there are key differences in how social media is used in the public sector for information dissemination (one-way)
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10 Practices for Online Public Involvement a dialogue perspective that creates two-way, collaborative conversations with users" (Manetti et al., 2017)
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Literature Review 11 Nash (2010) categorized types of Web 2.0 interactions that could be used by transportation agencies.
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12 Practices for Online Public Involvement officers participated in rigorous training that, once complete, enabled the officers to engage directly with the public on their own. This created a stronger, more direct link between officers in the field and the communities they serve.
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Literature Review 13 The Relationship Between Online and Offline Public Involvement Purdy (2017) analyzes the relationship between online civic commentary and offline activism, finding that there is a major difference between the type of internet use and its effects on civic engagement.
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14 Practices for Online Public Involvement Summary and Conclusions There appears to be limited research on state DOTs' use of OPI, as the majority of the research reviewed involves public transit or other types of non-transportation public agencies. Furthermore, much of the research emphasizes how governments and public agencies have used social media as their preferred form of digital communication, rather than examining a broader set of online tools and platforms that are now available to gather feedback and input from the public.
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