Emergency Working Groups at Airports (2019) / Chapter Skim
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Pages 74-75
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74 Sample Agenda from BOS Family Assistance Training Workshop A P P E N D I X I Massport Family Assistance Program CARE Team Training Exercise December 15/16, 2015 Welcome and Introducons - Massport's CARE Team training - purpose and goals - Why has Massport elected to have its own response? - Facilitator/Participant introductions (name and department)
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From page 75... ...
Sample Agenda from BOS Family Assistance Training Workshop 75 Mee ng Prac cal Needs - Resources available at the FAC o Law enforcement o Medical care - Identifying and addressing needs of families LUNCH BREAK Crisis Communica ons Skills (Role Plays) - Characteristics of people in trauma - What to say / what not to say - Body language - Listening skills - Handling difficult questions - Challenging behaviors AFTERNOON BREAK Disengaging/Transi oning - Transitioning families to the airline's team - Long-term role of the airport - Long-term services available to the family (generally by others)
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