Minutes Matter: A Bus Transit Service Reliability Guidebook (2020) / Chapter Skim
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Pages 9-15
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9 This chapter presents the three major perspectives on transit reliability, defines transit reliability, describes the elements of an effective reliability measurement system, and proposes an outline of reliability management system that is discussed in detail in the remainder of the guidebook. 2.1 Reliability Points of View Bus service reliability is a key quality-of-service issue for passengers; an important driver of bus operations costs for transit agencies; and a health, safety, morale, and job satisfaction issue for bus operators.
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10 Minutes Matter: A Bus Transit Service Reliability Guidebook removed from a route while maintaining scheduled headways. Conversely, if reliability issues are not addressed, a transit agency may eventually need to add buses to a route (increasing costs)
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Addressing Bus Transit Reliability 11 2.1.3 Operator From the bus operator point of view, unreliable service can lead to adverse effects on operator health and safety. When services are irregular, an operator may become stressed due to the tight schedule, may become fatigued over time, and may have fewer opportunities for personal recovery time to use restroom and break facilities.
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12 Minutes Matter: A Bus Transit Service Reliability Guidebook Of those agencies reporting use of alternative measures of reliability such as on-time performance, four mentioned headway adherence, two mentioned wait time, and two mentioned running time or travel time consistency. The focus on the customer was apparent by the four agencies that mentioned customer satisfaction or complaints as part of their definition and one agency that included overcrowding.
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Addressing Bus Transit Reliability 13 traditional schedule information (which, when aggregated over 100,000 riders per week, adds up to a considerable time savings)
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14 Minutes Matter: A Bus Transit Service Reliability Guidebook 2.3 Developing an Effective Reliability Improvement Program An effective reliability measurement system will have a number of key characteristics. The desired qualities for a measurement system have been addressed frequently in the literature, and the final report addresses these studies in further detail.
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From page 15... ...
Addressing Bus Transit Reliability 15 control [6]
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