Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation (2020) / Chapter Skim
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Pages 64-72
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From page 64... ...
64 The objective of this study was to produce a compilation of the best practices used in nonpunitive employee reporting programs at transit agencies. The best practices would include examples of how nonpunitive employee reporting programs benefit transit agencies and their employees and could be used to assist transit agencies with developing their programs.
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Conclusions and Recommendations for Additional Research 65 confidentially. Across the surveyed agencies, the ESR system reporting methods included hard copy/paper forms, online employee portals, e-mail, hotlines, mobile applications, in-person meetings, and through third-party systems.
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66 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation Many transit agencies contract specific services (e.g., paratransit services) and, thus, may have contracted employees who report to a separate management company or other subcontractor.
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Conclusions and Recommendations for Additional Research 67 of stakeholders include accountable executives, managers and supervisors, operations and safety representatives, and labor union representation. CBUs played a role in the original design or implementation of nearly half (nine of 19)
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68 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation • King County Metro reported the cost of implementation as the key barrier encountered, with specific reference to the ability to demonstrate a return on investment. • MTA cited the necessary improvement in the safety culture of an organization as the biggest barrier to the implementation of an ESR system.
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Conclusions and Recommendations for Additional Research 69 • Capital Metro eliminated or mitigated risks that were identified through the tracking and trending of the safety concerns reported through its ESR system. The agency has also invested in an evaluation the ESR system's effectiveness, including the benefits associated with the ESR system.
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70 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation – Pedestrian warning barriers implemented on the Blue Line. The agency invested $34 million in pedestrian warning strategies at grade crossings.
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Conclusions and Recommendations for Additional Research 71 – Moving mobile data terminals closer to the operator for easier reach, – Reducing the glare from interior lights through the use of red diffusers and configuration changes, and – Adjusting the configuration of bus mirrors to improve operator line of sight. • WMATA has implemented many documented preventive safety actions that resulted from employee safety reports: – Communication methods for new-hire training were improved.
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From page 72... ...
72 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation In addition, when the case study sites reflected on the quantity and flow of report submittals in response to SMS implementation, they viewed the use of a third party favorably. However, concern was voiced about the costs of instituting the program through a third party.
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