Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation (2020) / Chapter Skim
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1 The Moving Ahead for Progress in the 21st Century Act (MAP-21) and its successor, the Fixing America's Surface Transportation (FAST)
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2 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation This executive summary is provided to identify the overarching themes examined within this report, findings from the literature review and background research, and highlights from the case studies. The research findings, detailed case study narratives, sample tools and resources provided by the case studies, and recommendations for additional research are examined more fully and presented in the full report and corresponding appendices.
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Summary 3 in the case studies varied, ranging from systems that had been in place for less than 1 year to systems implemented more than 20 years ago. The methods by which ESR can occur include hard copy forms; online submissions through apps, intranet, or e-mail; and through the phone via hotlines, texts, or voicemail.
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4 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation The research team conducted interviews with each case study transit agency to discuss its responses to the survey and gain additional insight. Questions posed during these interviews and additional communication centered on these themes: • Elements of effective nonpunitive ESR systems, • Barriers to implementation, and • Common practices identified by case study transit agencies as central to the success of their ESR system.
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Summary 5 to feel confident that if a safety report is submitted anonymously or in confidence that the transit agency has effective protocols for ensuring that anonymity. Finally, employees are unlikely to report near misses or close calls if they do not trust that they can report with impunity and be protected against harassment, intimidation, retaliation, or discrimination.
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6 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation reporting. The success of both ESR systems leads to a key takeaway that the ideal number of reporting options will not be uniform across transit agencies.
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Summary 7 The Lane Transit District's (LTD's) nonpunitive safety reporting activities, including reporting methods, follow-up activities, data collection, and development and tracking of corrective actions to eliminate or mitigate issues reported, are outlined in two policies and LTD's CBA with Amalgamated Transit Union (ATU)
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8 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation Training and Program Promotion Training is an important element in the successful implementation of any ESR system. All interviewed transit agencies introduce the opportunity for employees to report hazards that are identified in their working environment during new hire training.
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Summary 9 a clearly defined implementation strategy and standard operating practice. On the basis of background research and case studies, the research team recommends the program design framework reflected in Figure S-3.
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10 Characteristics and Elements of Nonpunitive Employee Safety Reporting Systems for Public Transportation practices as "leading" when they could stand as model practices due to the effectiveness illustrated through the case study examinations and the literature review. The research team also reported the challenges faced throughout the implementation phases of the deployment of an ESR system and the benefits of an ESR system, as reflected in the background research and the successes identified in the transit agency case studies.
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