Research Roadmap on Airport Administration & Human Resource Issues (2020) / Chapter Skim
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6 2. Research Idea Identification and Prioritization This section describes the overall process used to identify research ideas and ultimately prioritize them for inclusion in the Airport Administration and HR Research Roadmap, including relevant findings from each step of the process.
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7 Airport Executive Interviews We engaged airport executives from across the industry in interviews to gain an understanding of their priorities for their respective airports. These leaders include individuals with jobs such as Senior HR Manager, Airport Manager, Chief Administrative Officer, and Director of Airport Administration.
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8 Current Top Priorities Increase Diversity A number of executives indicated efforts to increase diversity in hiring to be more reflective of the surrounding population as a priority. This is in reference to ethnic background, age, gender, etc.
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9 Current Challenges level/higher-paying jobs than those who have been employed at the airport for a longer period. Large Retirement Eligible Population Much of the current workforce is eligible for retirement, especially the more senior positions, which leads to upcoming vacancies in those areas.
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10 Current Challenges An airport executive remarked "I have vacancies that are over a year old." By the same token, some airports recruit/poach other airports' employees due to the reduced labor pool of qualified candidates. Another executive noted "The biggest challenge we face is the absence of qualified talent for hire." Technology There is a challenge in airports to always being up to date in technology.
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11 Upcoming Changes & Trends Demographic Changes There is significant anticipation over demographic changes in the workforce and that impact on airports. Specifically, there is concern regarding the retirement rate and the subsequent loss of institutional knowledge and skillset.
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12 Focus Group Themes high priority among many administration and HR leaders across focus groups. In addition to the threat of losing institutional knowledge as a result of the large number of retiring staff, airports also face the challenge of finding new job candidates with the critical skills needed to fill vacated positions.
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13 Focus Group Themes employees' expectations and are perceived as an undesirable work environment in that they provide less flexibility in scheduling and are more demanding. New employees also may not be promoted as quickly as they expect and may therefore leave within the first two to three years.
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14 Focus Group Themes IT advancements bring value to the airport industry. Consequently, continued and increasing use of technology requires increasing levels of security, so that content contained within various IT systems (e.g., employee data)
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