Improving the Safety, Health, and Productivity of Transit Operators Through Adequate Restroom Access (2020) / Chapter Skim
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Pages 80-86
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80 Service Delivery Considerations Even where restrooms have been identified and transit agency (TA) policies and schedules have been adapted with operators' needs in mind, issues related to restroom access can still have a negative impact on service delivery.
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Service Delivery 81 10 minutes, as shown in Figure 5-1. Bus operators always or usually waited 15–30 minutes in 18% of the TAs; in half the TAs, they waited sometimes.
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82 Improving the Safety, Health, and Productivity of Transit Operators Through Adequate Restroom Access Good Practices: Rules for Restroom Access Reduce Service Impact TA and local union (LU) sources emphasized the need to keep TA restrooms for employee use only because having to wait makes it difficult to leave on time.
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Service Delivery 83 Collating this information, once it has been collected, does not have to be complicated. The simplest form lists route name, street names, restroom location name, and access hours.
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84 Improving the Safety, Health, and Productivity of Transit Operators Through Adequate Restroom Access provided, initially as portable trailer mounted facility," the temporary facility is specified as flush and with sink (Transbay Joint Powers Authority 2017)
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Service Delivery 85 TA-operated locations did not always receive adequate attention. Frequently, the public was seen as the culprit; as one source put it, "We have had to provide separate portable toilet facilities for passengers because when they were allowed access to the operator restrooms, there were vandalism, cleanliness, and hoteling issues." Some TAs and LUs blamed the operators themselves for messes; one said the main problem they faced was, "Operators abusing restrooms, such as defecating on [the]
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86 Improving the Safety, Health, and Productivity of Transit Operators Through Adequate Restroom Access damaging the infrastructure. They were also aware of problems at specific locations that had been reported by operators and other staff.
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