Performance Measures for State Aviation Agencies (2020) / Chapter Skim
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Pages 118-130
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118 Annotated Review of TRB Resources This review of performance management metrics uses popular academic literature, along with internet searches of transportation agencies, both state and federal, combined with an in-depth search of the National Academies of Sciences database and library. Most of the information was garnered from the NCHRP guidebooks and syntheses that have been completed on the subject, in conjunction with AASHTO publications.
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Annotated Review of TRB Resources 119 Parmenter (2007) published a book on KPIs and divided the indicators three ways.
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120 Performance Measures for State Aviation Agencies The balanced scorecard technique has brought value to the organizations that use it, but it seems to work best when it is clearly tied to the vision and strategy of an organization. Therefore, a natural extension of the performance technique was to add a strategy map (see Figure C.3)
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Annotated Review of TRB Resources 121 The concept of ROI has been used extensively in business organizations for years. This concept continues to grow in the public sector as well.
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122 Performance Measures for State Aviation Agencies There is a continual and increasing call for accountability and transparency -- or proof of program efficacy -- from the public. Schell (2011)
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Annotated Review of TRB Resources 123 Industry Association – American Association of State Highway and Transportation Officials AASHTO has dedicated considerable resources and committee time in developing "transportation performance management" programs (TPM) using its pooled fund program.
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124 Performance Measures for State Aviation Agencies to set targets no later than 1 year thereafter (AASHTO, n.d.)
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Annotated Review of TRB Resources 125 and awarded by panels of experts in the field. Using the library services at TRB, over sixty reports were found from 2010 through 2018 that were related to this research project.
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126 Performance Measures for State Aviation Agencies NCHRP Research Results Digest 361: State DOT Public Transportation Performance Measures: State of the Practice and Future Needs [NCHRP Project 20-65 (Task 29)
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Annotated Review of TRB Resources 127 demonstrating progress and accountability for environmental performance. The report should be of immediate use to DOT executives and senior managers who set performance goals for their agencies, as well as for staff charged with designing and implementing an environmental performance program.
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128 Performance Measures for State Aviation Agencies NCHRP Synthesis 528: Analyzing Data for Measuring Transportation Performance by State DOTs and MPOs (NCHRP Project 20-05/Topic 48-14) (Vandervalk, 2018)
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Annotated Review of TRB Resources 129 TCRP Report 88: A Guidebook for Developing a Transit PerformanceMeasurement System (Kittelson & Associates, Inc., et al., 2003) In 2003, TCRP Report 88 was published outlining a rigorous process for determining the most appropriate PMs that can be used by a transit organization.
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130 Performance Measures for State Aviation Agencies The guidebook presents an eight-step process for establishing a performance-measurement program or refining an already-established program: 1. Define organizational/agency goals and objectives; 2.
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