Performance Measures for State Aviation Agencies (2020) / Chapter Skim
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Pages 6-12
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From page 6... ...
6 Context and Fundamentals This chapter links PMs to strategic planning, discusses the context of performance measuring by public agencies, provides definitions used in the guidebook, and outlines the general fundamentals of successfully measuring performance. A more in-depth summary of some of these concepts can be found in Appendix C: Annotated Review of TRB Resources.
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From page 7... ...
Context and Fundamentals 7 this is not necessarily the case for airports outside of their use by the airlines or by large cargo companies like FedEx and UPS. As a result, agency officials are constantly educating, explaining, and justifying their value, funding, capital outlays, and staff.
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8 Performance Measures for State Aviation Agencies The following example illustrates each of these terms: Assume that an agency is tasked with reporting the number of instrument approach procedures (IAPs) within the state.
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Context and Fundamentals 9 how can that impact actually be measured in a cause-and-effect relationship? It cannot be measured by operations if there is no accurate way to track them (e.g., the airport does not have a control tower)
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10 Performance Measures for State Aviation Agencies As an example, assume that an agency wants to address its goal of improving airport system utility and, to do so, it establishes a specific objective of improving all-weather access to the airport system through instrument approaches. Step 1 The first step of the process of measuring this performance is defining the PM of all-weather access.
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From page 11... ...
Context and Fundamentals 11 and why. If it has dropped because some instrument approaches have been lost to obstructions, the agency can explore mitigating those obstructions.
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12 Performance Measures for State Aviation Agencies When developing a performance management system, care should be taken not to include too many lagging measures. A lagging measure is one that tracks past performance, so the agency must react after the target has been missed, and the damage is done.
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