Last Mile in General Aviation—Courtesy Vehicles and Other Forms of Ground Transportation (2020) / Chapter Skim
Currently Skimming:
Chapter 5 - Case Examples
Chapter 5 - Case Examples
Pages 29-58
The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.
From page 29... ...
: 45,000 annual Number of Airport Employees: 3 FT, 2 PT, 4 Casual Based Aircraft: 175 Distance to Community: 2 miles Service Structure: The county owns and operates the airport, providing services including fueling, line, and ground handling. Ground Transportation Alternatives Available at Airport There are a number of modes of ground transportation available to users of the Livingston County Airport.
|
From page 30... ...
The arrangement is beneficial to both the airport and the car rental companies, and an informal process involving periodic check-in meetings with regional managers of the car rental companies to discuss issues and evaluate the effectiveness of the service is conducted. Taxis There are a number of taxi services in the area; however, this transportation is not widely used in comparison with other available modes of ground transportation.
|
From page 31... ...
The airport paid the sheriff department for the vehicle. Airport representatives argued in favor of the benefits of the courtesy vehicle for decades, citing the millions of dollars that the airport had invested in facilities as an economic development tool and the need to pair that investment with adequate and convenient ground transportation.
|
From page 32... ...
Effective Airport Ground Transportation Practices Airport employees strive for the best possible customer experience and prefer to coordinate all arriving pilot and passenger needs. Coordinating ground transportation alternatives is a
|
From page 33... ...
Persistence is sometimes required when seeking approval for use of a governing authority fleet vehicle. Summary The Livingston County Airport has a variety of ground transportation modes available for customer use, which they view as essential for providing a good experience for the customer and connecting the airport to the community as an economic development tool.
|
From page 34... ...
Although the airport serves a small rural community, the airport maintains a robust fleet of courtesy vehicles. The airport manager states that customers "love the courtesy cars." The main need for ground transportation from the airport includes business, freight, pleasure, and recreational hunting trips.
|
From page 35... ...
Process for Acquiring the Airport Courtesy Vehicles All courtesy vehicles that serve the airport have come from the police department. The airport manager coordinates with the chief of police, who is also a pilot, to determine when vehicles need to be replaced.
|
From page 36... ...
Meeting the ground transportation needs for users of the airport is an important part of how the airport provides service. The airport manager has even lent out his own vehicle when all of the courtesy vehicles are out.
|
From page 37... ...
• Competitive advantage over neighboring airports with no ground transportation. • Multiple courtesy vehicles allow for greater flexibility of use.
|
From page 38... ...
Ground Transportation Alternatives Available at Airport The only means of ground transportation at the Hillsdale Municipal Airport is through a courtesy vehicle at the airport. There are no public transit, taxi, car rental, or TNCs available in the community.
|
From page 39... ...
" is one of the most frequent user questions that she is asked. Because of the lack of public or commercial ground transportation options, Hillsdale College donated the vehicle to the city to be used as a courtesy vehicle for the airport.
|
From page 40... ...
These strategies involve engaging both the community and users of the airport. This is important because local businesses that are frequented by airport customers may not even make the connection that somehow people that fly in will need ground transportation.
|
From page 41... ...
Summary The Hillsdale Municipal Airport has no ground transportation alternatives available to connect users of the airport to the community. The airport has benefited from the use of a donated vehicle to be used as a courtesy vehicle (Figure 19)
|
From page 42... ...
(Source: Hillsdale Municipal Airport.) Case Example 4 -- Kentucky Airmotive, Mt.
|
From page 43... ...
The main need for ground transportation from the airport includes business, recreation, tourism, lodging, and providing a service. Car Rental Enterprise car rentals are available from an off-site location.
|
From page 44... ...
Insurance The FBO insures both courtesy vehicles through their overall FBO insurance provider. The policy maintains vehicle damage and liability coverage on all of the airport courtesy vehicles.
|
From page 45... ...
Effective Airport Ground Transportation Practices The fuel-only limitation for use of the courtesy vehicles follows the reasoning that the company is in business to produce revenue that is derived primarily from fuel sales on a small airport. The company suggests that everything that happens at the airport is designed to increase fuel sales from flight instruction to charter services.
|
From page 46... ...
The availability of the courtesy vehicles as a business tool to provide service and increase fuel sales appears to be an offset for these expenses. Benefits of Ground Transportation IOB lists a number of benefits of providing ground transportation available to users of the airport, which include: • Increased airport utilization.
|
From page 47... ...
IOB places high importance on courtesy vehicles and invests in these capital assets as a business decision. In fact, the FBO finds that the existence of the courtesy vehicles is one out of two of the most impactful ways of driving increased fuel sales.
|
From page 48... ...
Ground Transportation Alternatives Available at Airport There are several modes of ground transportation available to users of the Alexandria Municipal Airport. These options include courtesy vehicle(s)
|
From page 49... ...
Courtesy Vehicle Transportation Available at Airport The airport ground transportation services have been provided by the FBO/airport manager under an arrangement since the 1960s. The airport currently utilizes two courtesy vehicles, a 2000 Buick LeSabre and a 1993 Ford F-150 truck (Figure 24)
|
From page 50... ...
Effective Airport Ground Transportation Practices The FBO/airport manager recognizes the importance to providing quality ground transportation services for pilots and flight crews. Providing clean, well-maintained vehicles and ensuring availability of several modes of transportation is essential for excellent customer service.
|
From page 51... ...
Benefits of Ground Transportation The city and airport representatives value the availability of the various modes of ground transportation and the courtesy vehicles as a convenient and essential way to provide complete customer experience to enhance the economic benefit of the airport and community. Other cited benefits include: • Adds traffic to the airport because a pilot may choose to land at AXN over another facility because of the availability of ground transportation options.
|
From page 52... ...
Ground Transportation Alternatives Available at Airport There are very limited options for ground transportation available to users of HIG. The size of the community does not afford options of larger communities for various modes of transportation such as taxi/limousine services or TNCs such as Uber or Lyft.
|
From page 53... ...
Effective Airport Ground Transportation Practices The City of Higginsville and airport employees strive for the best possible customer experience and coordinate all arriving pilot and passenger needs. Coordinating ground transportation alternatives is a critical part of this service.
|
From page 54... ...
if there was no courtesy vehicle option. Benefits of Ground Transportation The city and airport representatives value the availability of the city-provided courtesy vehicle as a convenient and essential way to provide complete customer experience to enhance the economic benefit of the airport and community.
|
From page 55... ...
Summary The City of Higginsville has recognized having no ground transportation option for visiting pilots was not an allowable option. The city's courtesy vehicle program has provided a very stable and inexpensive solution.
|
From page 56... ...
ITD provides the airports the Idaho Airport Courtesy Car Trip Agreement for management and accountability. It directs the users to provide gas, states a $5.00 + $0.30 per mile rate, additional $5.00 per overnight rate, and insurance requirements.
|
From page 57... ...
The program allows "As a state employee working for the Aeronautics Division, the courtesy car program is very helpful in our travels around the state conducting aeronautical business, airport inspections, and presentations. We do not have to rely on outside transportation to make our meeting schedules or have to drive hours to and from considering how large our state is." -- Wade Cebulski, MDT and Pilot Lake Elmo Airport (21D)
|
From page 58... ...
The program may be found at: https://www.mdt. mt.gov/aviation/courtesy-cars.shtml The Montana State Legislature approved this program in 2001 and implemented it by the Division of Aeronautics during July 2002–June 2003.
|
Key Terms
This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More
information on Chapter Skim is available.