A Pandemic Playbook for Transportation Agencies (2020) / Chapter Skim
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Pages 19-23
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From page 19... ...
Chapter 4: Challenges A pandemic presents the DOT and transit agency with challenges, some unfamiliar, that must be overcome. Unknown risks and tradeoffs may require new ways of doing regular jobs and communicating with one another; and bring new partners and stakeholders to the table.
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Keeping employees and passengers informed and empowered makes a difference. As pandemic testing and infection rates ebb and flow, region to region and season to season, and as health advisories change, transportation agencies must be transparent and forthcoming with employees and the public about the risks, the exposure (notifying employees and the public about potential exposure with HIPAA guidelines in mind)
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Some seemingly small things can make a real difference. Providing "pizza days" for in-house or field staff or other morale boosters, for example, let employees know they are appreciated.
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Guidance is available from national health organizations, such as the Centers for Disease Control (CDC) and National Drug & Alcohol Screening Association (NDASA)
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toilets and kept the rest areas as a whole closed, some allowed food trucks to operate in rest areas, and most informed truckers through established information networks. Transit agencies instituted new contact-less fare policies to reduce interactions between riders and operators.
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