Skip to main content

Airport Biometrics: A Primer (2021) / Chapter Skim
Currently Skimming:


Pages 181-188

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 181...
... 181   Case Study: The Seamless Passenger Journey at London Heathrow Summary The vision for a seamless passenger journey consists of the deployment of biometrically enabled touchpoints equipped with cameras on a pole and at check-in kiosks, self-service bag drops, ticket presentation gates, and self-boarding gates. This initiative targets both international and domestic customers and encompasses all terminals of the airport, with an initial focus on Terminal 5 (T5)
From page 182...
... 182 Airport Biometrics: A Primer Key Facts Table G-1 summaries the key aspects of the seamless passenger journey at LHR. Introduction LHR has been using facial biometrics for the departing journey for more than 10 years (Wilcox 2019b)
From page 183...
... Case Study: The Seamless Passenger Journey at London Heathrow 183   Verification of identity how? ● Identity verification involves matching an on-the-day image taken of the passenger at one of the biometrically enabled self-service touchpoints to the image recorded on the passport's chip.
From page 184...
... 184 Airport Biometrics: A Primer and security of passengers' journeys and reduce congestion inside the airport's terminals. After a series of successful trials, LHR was set to launch its first end-to-end biometric deployment in 2019, bringing facial recognition to the key processing points of the departing passenger's journey.
From page 185...
... Case Study: The Seamless Passenger Journey at London Heathrow 185   approach, LHR IMP would not store passport details and would therefore be less exposed to privacy concerns or data breeches. The Passenger Journey At the first touchpoint (self-service kiosk, self-service bag drop, or ticket presentation gate)
From page 186...
... 186 Airport Biometrics: A Primer Responsibilities and Governance The seamless travel initiative's governance can be summarized as follows: • Heathrow staff led the initiative and secured the necessary funding for lab testing, live trials, and any other related activities. • Several working groups and sub–working groups were established to include all stakeholders and focus on specific subject matters such as technology, processes, and regulation.
From page 187...
... Case Study: The Seamless Passenger Journey at London Heathrow 187   touchpoints. This approach seems more natural and reassures passengers that the process is secured and that they are correctly completing the departing journey.
From page 188...
... 188 Airport Biometrics: A Primer LHR engaged ICO to perform a full review of the seamless passenger journey initiative. Specifically, the ICO reviewed the role and the relationships between the different business partners (airport, airlines, suppliers)

Key Terms



This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More information on Chapter Skim is available.