Airport Biometrics: A Primer (2021) / Chapter Skim
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Pages 205-213
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205 Case Study: Happy Flow at Aruba's Queen Beatrix International Airport Summary Happy Flow is aimed at improving the departure process at Aruba's Queen Beatrix International Airport (AUA) by smoothing the flow of passengers and creating a unique and seamless passenger experience.
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206 Airport Biometrics: A Primer these improvements due to improved bilateral ties, increased passenger satisfaction, reduced queues and inefficiencies, and relieved pressure from authorities' operations. This resulted in the Happy Flow process, the name of which hints at the island's slogan, "One Happy Island," and the natural flow that was created.
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Case Study: Happy Flow at Aruba's Queen Beatrix International Airport 207 How Does It Work? Before the Passenger Journey On arrival at the airport, the passenger can decide to participate in the Happy Flow program (Aruba Happy Flow 2020)
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208 Airport Biometrics: A Primer The passenger's data stored in the seamless flow database include the passport details, boarding card, and biometric template of the passenger's face. The data required for the passenger journey are stored by the seamless platform for less than 24 hours and are then deleted.
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Case Study: Happy Flow at Aruba's Queen Beatrix International Airport 209 approximately 3 seconds. Ultimately, the lanes at AUA should be able to speed up the biometric identification and authentication process to the time required for the passenger to pass through the lane at walking speed.
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210 Airport Biometrics: A Primer Retention and Storage Because KLM is a European company and EU citizens' data are processed, the EU privacy regulations (GDPR rules) need to be adhered to.
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Case Study: Happy Flow at Aruba's Queen Beatrix International Airport 211 Biometric Boarding Lane and DCS Interface The biometric lane at the gate operates as a standard common-use terminal equipment (CUTE) e-gate and has a data connection with the biometric database.
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212 Airport Biometrics: A Primer Systems Specifications Review The system is designed according to the Frontex ABC standards (EU)
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Case Study: Happy Flow at Aruba's Queen Beatrix International Airport 213 Findings and Trends Happy Flow catalyzed developments for automation and the use of biometrics in airport passenger processes. These developments range from international standards and recommended practices, professional associations and working groups, legislation, politics, technology, and research and innovation.
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