Airport Biometrics: A Primer (2021) / Chapter Skim
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Pages 66-90
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66 Summary This chapter highlights the role of technology (such as the use of biometrics) in passenger terminal area operations and planning.
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Planning and Process Considerations 67 Introduction: Biometrics Will Disrupt Traditional Airport Planning Terminal planning in the airport environment is ultimately an exercise in balancing between the demand and capacity of a facility to achieve certain operational requirements and the desired level of customer service. Traditionally, capacity could be gained by adding new processing capability, which often involved physically expanding the size of facilities, with an overview of the different processing steps at an airport shown in Figure 4-1.
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68 Airport Biometrics: A Primer access a secure building or to use your voice to unlock your car or make a Bluetooth phone call. These concepts are now being expanded in application to airport facilities.
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Planning and Process Considerations 69 stages of the departure process, from check-in to security access to flight boarding, eliminating the need for passport or boarding-pass verification. • Alaska Airlines' and Delta Air Lines' fingerprint access to airline lounges: For those members who opt in, both airlines partner with CLEAR and use fingerprints as a biometric token to grant access to their full network of domestic U.S.
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70 Airport Biometrics: A Primer • What are the potential benefits to the airport and associated stakeholders to implementing biometric technology? • Given the potential costs associated with making enhancements through the use of biometrics, where will they have the greatest impact for the least amount of investment?
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Terminal Process Can Biometrics Play a Role? How Are Biometrics Currently Accounted for or Potentially Accounted for?
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Terminal Process Can Biometrics Play a Role? How Are Biometrics Currently Accounted for or Potentially Accounted for?
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Self-boarding Yes, now ● Biometric boarding currently for international flights with both U.S. and foreign-flag airlines ● E-gate or camera-on-a-stick approach to validating credentials ● Location of gate podium, security around boarding door, and electrical connections require consideration.
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Terminal Process Can Biometrics Play a Role? How Are Biometrics Currently Accounted for or Potentially Accounted for?
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Planning and Process Considerations 75 summarized as (1) online/remote check-in, (2)
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76 Airport Biometrics: A Primer The use of biometrics for domestic flights on a larger scale without a separate enrollment process would likely require access to additional databases of biometric information (such as state-issued drivers' licenses) to be able to make the facial biometric match.
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Planning and Process Considerations 77 Biometrics and Health Screening Health screening has received heightened attention given the COVID-19 pandemic, and biometrics can play a role in this emerging function. While solutions are in early development, health screening now plays a role in the passenger travel experience.
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78 Airport Biometrics: A Primer biometric template and enables confirmation of their health status on the day of travel to receive security screening and concourse train access isolated from the general traveling public. Future capabilities of VeriFLY could include a connection to a passenger's health records to confirm testing certifications or vaccinations required to travel to certain destinations.
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Planning and Process Considerations 79 TSA piloted a touchless self-service technology at the checkpoint to match a traveler's real-time photo with the photo on their government-issued identification. These photographs are not being stored and are only used for identity verification.
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80 Airport Biometrics: A Primer if airports are to gather biometric data beyond that already on file, airports will have a trial experience for a smaller population with respect to how much effort will go into enrollment, in terms of labor, equipment, and space requirements. Biometrics and Airline Club Lounges Biometrics have long been used by airlines to provide access to a smaller subset of passengers who use airline club lounges (see Figure 4-8)
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Planning and Process Considerations 81 early 2018 and is free for Delta Sky Club members who are U.S. citizens or permanent residents (those who are not already paying members of CLEAR)
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82 Airport Biometrics: A Primer Additionally, third-party programs such as CLEAR have been using biometrics at concession stands in baseball and football stadiums. In Seattle, for example, fans can link their driver's license and a credit card to their CLEAR account and use their fingerprint to purchase food and drinks.
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Planning and Process Considerations 83 It is important to understand these two self-boarding systems as they relate to exclusiveuse and common-use terminal systems. Many airlines prefer to use their own equipment and have exclusive connections to their departure control systems (DCSs)
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84 Airport Biometrics: A Primer Biometrics and Immigration and Customs CBP has been a recent model for biometric adaptation through Simplified Arrival and Trusted Traveler programs (see Figure 4-13)
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Planning and Process Considerations 85 • CBP offices can spend more time on higher-risk passengers. Shifting away from the longer manual process allows CBP officers to refocus their time from low-risk passengers to higherrisk passengers.
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86 Airport Biometrics: A Primer expected to be significant since the baggage-claim process is generally less staff-intensive than other functional areas. Staff would still be required at the baggage service desk as tug operators and bag porters.
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Planning and Process Considerations 87 It is anticipated that biometric tokens will soon allow passengers to pay for other ground transportation services such as parking transactions as well as train tickets. Biometric trials for train ticket checks and border exit processes are expected to start in March 2021 on the Eurostar departures from London St.
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88 Airport Biometrics: A Primer Since every airport is unique, biometric implementations that work at some airports may not be viable at others. What works at an airport could depend on several factors, including passenger demographics, airport size and geography, and the airport's operational profile (e.g., primarily serving international or domestic traffic)
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Planning and Process Considerations 89 the airport operator. If airlines are not willing to participate in the funding of the program, or if the potential biometric implementation occurs in a common-use facility, the ROI calculation is dramatically different.
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90 Airport Biometrics: A Primer This more-focused evaluation of a specific biometric implementation will also bring to light some unforeseen capital costs that could be required to implement the solution. Examples of these costs are expansion of communication rooms or network bandwidth to accommodate additional data feeds, tinting of windows to help the resolution of camera or document scanners, and the relocation of existing infrastructure.
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