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Pages 182-184

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 182...
... 182 Glossary of Terms Key Term Definition Application Programming Interface A computing interface that defines interactions between multiple software intermediaries. Artificial Intelligence (AI)
From page 183...
... Glossary of Terms 183   Key Term Definition Environs Factors Environmental factors positively or negatively influencing the travelers' experiences. Factors could include the use of plants, lighting, temperature, artwork, colors, advertising, smells, sound, open-air, and layout.
From page 184...
... 184 Evaluating the Traveler's Perspective to Improve the Airport Customer Experience Key Term Definition Review Rating Specific Average customer review ratings on comments related to the selected CX criteria. Sense of Place One's feelings, thoughts, and emotions regarding an organization's environment and atmosphere.

Key Terms



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