Considering the Unbanked in Cashless Fare Payment at Point of Service for Bus/Demand-Response Services (2022) / Chapter Skim
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Pages 65-70
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65 This chapter is divided into three sections: a summary of each case example is presented, followed by a comparison of the nine case examples, and then emerging trends and key findings are discussed. Summary of Case Examples This section presents a summary of each case example.
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66 Considering the Unbanked in Cashless Fare Payment at Point of Service for Bus/Demand-Response Services commuter rail service for a short period (approximately 4–6 months in 2020) during the COVID-19 pandemic.
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Comparison and Emerging Trends 67 where customers can use cash via three primary sales channels: TVMs in all subway stations, streetscape vending machines at a select number of bus stops and other locations, and an expanded retail sales network. The MBTA also intends to introduce a "one more trip" policy to let customers carry a negative balance for one trip and transfer before reloading.
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Group Small-Scale Pilot Program Temporary Suspension due to COVID-19 Considering, Planning for, or Implementing Cashless Systemwide Agency Muni WMATA TriMet NJ TRANSIT Port Authority COTA RTA MBTA Big Blue Bus Region San Francisco, CA Washington, DC Portland, OR New Jersey Pittsburgh, PA Columbus, OH Dayton, OH Boston, MA Santa Monica, CA Mode Cable Cars Bus Bus Bus and Commuter Rail Bus Bus Bus and Paratransit Bus Bus Timeframe (Pilot, Temporary, or Permanent) Pilot program made permanent 1-year pilot program Temporary (approximately 6 months)
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Comparison and Emerging Trends 69 Emerging Trends and Key Findings This section presents ten key findings and emerging trends based on transit agency staff interviews and the case examples.
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70 Considering the Unbanked in Cashless Fare Payment at Point of Service for Bus/Demand-Response Services primarily focused on operating buses; this was also noteworthy in the case of Muni cable cars, since conductors help with vehicle braking.
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