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6 The Experiences of Other Health Care Systems
Pages 41-48

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From page 41...
... VA TELEHEALTH EVALUATIONS Leonie Heyworth, U.S. Department of Veterans Affairs Leonie Heyworth, deputy director for clinical services in the VA Office of Connected Care, discussed telehealth for care delivery in the VA health system.
From page 42...
... Since 2017, VA has shipped more than 100,000 user-friendly and techsupported devices to veterans, including those who are unhoused or living in group homes, to ensure health care access for all specialties. VA also collaborated with mobile carriers to minimize the data charges associated with VVC visits to reduce patient expense.
From page 43...
... program enables telehealth via private rooms in select Walmart stores, American Legion halls, and Veterans of Foreign Wars halls. In addition, VA plans to expand its hub-and-spokes model to deliver specialty care to rural and remote sites via "virtual hospitals" that can provide more and better services over time, Heyworth said.
From page 44...
... CLEVELAND CLINIC BUILDING THE NEXT GENERATION OF TELEHEALTH Steven Shook, Cleveland Clinic Steven Shook, lead for virtual health at Cleveland Clinic, discussed telehealth approaches and challenges at Cleveland Clinic, which offers synchronous and asynchronous options for patients and staff along the entire care spectrum. The hospital's goal for telehealth is to deliver smarter, more affordable, and more accessible care to provide patients with a personal, frictionless, intuitive, continuous, and empathic experience, he said.
From page 45...
... Cleveland Clinic uses a robust review system to identify any issues that affect patient safety. He said that future telehealth implementations or optimizations should be patient centered, tailored to patient population segments, strive to be frictionless across all aspects of care, and include remote patient monitoring and hybrid care models to offer the best of virtual and in-person care.
From page 46...
... She added that VA is expanding asynchronous telehealth for multiple specialties. Heyworth also acknowledged that VA does not face the same reimbursement challenges as other health care entities, giving the organization more flexibility to adapt protocols to address patient needs.
From page 47...
... He emphasized that every aspect of a patient's health care journey should be recorded in the electronic health record to enable transparency, communication, and collaboration across multiple clinicians to avoid fragmenting care and to improve the patient experience. Heyworth agreed, noting that VA has a centralized location for patient data that can be periodically reviewed.


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