Toward a Touchless Airport Journey (2022) / Chapter Skim
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1 Introduction and Purpose The world seems a lot smaller these days. Especially within the United States, air travel is so readily available and relatively affordable that, over the last few years, airports and air carriers have experienced higher passenger numbers than they have ever experienced.
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2 Toward a Touchless Airport Journey Research Summary This guide is based on the efforts of a research team who reviewed literature and conducted case study interviews with large airports and airlines, medium to small airports, airport stakeholders, and relevant solutions providers. The literature research encompassed existing aviation research guidance, industry reports and white papers, news and web articles, and presentations.
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Setting the Stage 3 • Dulles International Airport (IAD) • George Bush Intercontinental Airport (IAH)
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4 Toward a Touchless Airport Journey e following pages dive into each of these areas, describing these trends, along with COVID-19 changes, collective industry initiatives, and industry directives. However, for a full description of touchless solutions, see Chapter 2: "Touchless Solutions Across the Airport Journey Areas." Trend Area 1: Providing a Seamless or Frictionless Airport Journey is trend includes airport implementations of solutions such as advance reservation systems, enhanced check-in and bag-drop kiosks, facial recognition at check-in and bag drop, security, and immigration control.
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Setting the Stage 5 seamless passenger journey, including self-bag-drop and security checkpoints. Canada Border Services Agency (CBSA)
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6 Toward a Touchless Airport Journey include the Virtual Queue Working Group and the Touchless Working Group. e Virtual Queue Working Group was formed to determine a set of business cases and associated requirements that airports could use as a guide if they wanted to implement a virtual queue.
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Setting the Stage 7 guidance and ACI's report Aviation Operations during COVID-19 – Business Restart and Recovery, which are consistent with Collaborative Arrangement for the Prevention and Management of Public Health Events in Civil Aviation (CAPSCA) recommendations for states.
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8 Toward a Touchless Airport Journey For more detail, see Appendix A "Helping the Passenger," which provides mitigation strategies for travelers who need additional assistance. See Appendix B "Communicate with the Passenger," which discusses signage best practices.
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Setting the Stage 9 Alternative Solutions The implementation of touchless solutions should focus on the effect on the passenger journey rather than on the solution itself. As such, alternative solutions using different enabling technologies and with different costs, benefits, and constraints should be assessed.
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