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2 Four Pillars of Legitimacy
Pages 19-26

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From page 19...
... . Nurturing legitimacy requires police agencies to consistently and regularly identify citizens' expectations and perceptions of police service and develop mechanisms to meet those expectations.
From page 20...
... Research using survey and interview data from Ghana, the United Kingdom, and the United States has substantiated the four b ­ asic policing legitimation expectations (Kearns, Ashooh, and Lowrey-Kinberg, 2020; Tankebe, 2013; Tankebe, Reisig, and Wang, 2016)
From page 21...
... The police institution… has great responsibility to act in ways consistent with laws and international human rights norms and standards…. Promoting the rule of law therefore requires laws and policies that establish clear limits to police authority and actions -- particularly re garding the use of force -- as well as mechanisms for meaningful oversight and accountability.
From page 22...
... , s­ tudies in the United States consistently show that racial and ethnic minorities (especially African Americans) express lower trust in the police and view the police as less legitimate than members of majority groups (Bell, 2017; Schuck, Rosenbaum, and Hawkins, 2008; Weitzer and Tuch, 2005)
From page 23...
... reported consistent barriers to justice for victims and potential victims of crime, precluding ­either the opportunity to initiate the justice process or the realiza­tion of a satisfactory outcome from police interactions. The study revealed that cul tural conceptions of deservedness leave some victims without the opportu nity to engage in the justice process or seek justice outcomes (­Charman and Williams, 2022)
From page 24...
... differentiated between instrumental and normative assessments of legal authorities. In making instrumental assessments, citizens care about the control of the decision-­ making process to induce an outcome that is favorable to them -- for ­example, whether a stolen vehicle or laptop has been recovered, a suspect of criminal damage has been arrested and convicted, or they themselves have been released from penalty for a minor infraction.
From page 25...
... FOUR PILLARS OF LEGITIMACY 25 A significant body of research evidence shows that improved treatment during police interactions makes it more likely that citizens will view police officers and police organizations as legitimate, and citizens become more likely to comply with the law and cooperate with police (Bolger and ­Walters, 2019; Mazerolle et al., 2013; Peyton, Sierra-Arévalo, and Rand, 2019)


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