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Pages 46-48

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From page 46...
... Full fare-free transit particularly improved the mobility of residents with low incomes. In the years since fare free transit was implemented, survey respondents have reported improved access to employment opportunities and a significant increase in overall satisfaction with local public transportation (Cats et al.
From page 47...
... • Savings from eliminating fare collection • Ridership Impact • Revenue sources and amounts • On-time performance • Fare-free transit's impact on parking (e.g., utilization, cost, provision) Some transit agencies also used qualitative metrics to evaluate fare-free transit's costs and benefits, such as • Community feedback: compliments, complaints, and general sentiment • Bus operator feedback: benefits, challenges, and general sentiment • Issues with "problem passengers" Feasibility Evaluation In general, only a few transit agencies have systematically evaluated the feasibility of implementing fare-free transit before implementation.
From page 48...
... In many cases, transit agencies have found that fare-free transit feasibility evaluations provide only high-level estimates of likely outcomes. With the uncertainty associated with these esti mates in mind, several transit agencies found it prudent to advance a pilot fare-free transit pro gram, giving the transit agency time to perform a blended feasibility and post-implementation evaluation that produces more information for decision makers.


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