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From page 51...
... Fare-Free Transit Evaluation Framework 3-2 Implementing fare-free transit typically increases ridership by 20% to 60% Fare-free transit eliminates fare disputes with operators but can increase the presence of disruptive passengers There can be new or increased costs associated with fare-free transit About 5% to 30% of new fare-free transit trips are made by people switching from other motorized modes Fare-free transit can be a point of community pride WHAT INFORMATION INFORMED THIS REPORT'S EVALUATION FRAMEWORK? The fare-free transit evaluation framework in Chapter 2 of this report was developed based on qualitative and quantitative state-of-the-practice research described below.
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