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From page 53...
... Fare-Free Transit Evaluation Framework 3-4  Staff from Community Organizations and Transit Advocacy Groups: The project team conducted interviews with staff from community-based organizations and transit advocacy groups to gather information on perspectives of fare-free transit from various transit stakeholders. The project team leveraged existing connections with community representatives in Chicago and elsewhere in the US to solicit feedback from eight organizations.
From page 54...
... Fare-Free Transit Evaluation Framework 3-5  Assumed impacts: Assumed impacts include costs and benefits that cannot easily be measured, but reasonable logic leads transit agencies to assume they are occurring, sometimes with the assistance of qualitative information. Examples of assumed impacts include changes in the perceived or actual safety and comfort of passengers, community traffic congestion, and greenhouse gas emissions.

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