Skip to main content

Currently Skimming:

Appendix B - Transit Agency Survey Instruments
Pages 98-117

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 98...
... If you have received the wrong survey, please contact our Principal Investigator, Cristina Barone, at cbarone@nelsonnygaard.com. For the purposes of this research, we are defining partial fare-free transit agencies as those that: Allow specific groups of riders to use transit services for free based on age, disability, income, student status, or other eligibility criteria Provide fare-free service on specific transit routes or transit modes The questions in this survey are designed to get an understanding of the factors that go into evaluation and implementation of fare free service.
From page 99...
... Please complete and submit this survey by Friday, April 30th, 2021. If you have questions regarding this survey or the research project, please contact Cristina Barone at cbarone@nelsonnygaard.com.
From page 100...
... 9. What would have been / what would be helpful tools to assist in the implementation process for fare-free service?
From page 101...
... Start month and year: Not applicable 13. If the agency studied and decided not to implement additional fare-free service, would you be willing to share more details or any outcomes of your transit agency's work?
From page 102...
... 25. Did the transit agency implement fare-free transit to achieve transit agency and/or community goals related to equity and affordability?
From page 103...
... Manual ride checks on a sampling of trips Other: 31. How did you count passenger trips before fare-free service?
From page 104...
... Did the transit agency notice changes to route and/or systemwide on-time performance (e.g., changes in boarding and dwell time, routes running on time more/less often, changes in on-time performance for known reliability trouble spots) , or what change do you anticipate?
From page 105...
... 37. Did the transit agency purchase additional rolling stock and/or increase the peak fleet size because of the move to fare-free, or what changes are anticipated?
From page 106...
... 39. Did the transit agency quantify fare administration and collection costs before the fare-free program started (e.g., pass sales, farebox maintenance, fare counting, accounting, facilities, administration, customer service, marketing)
From page 107...
... Increase in revenue hours No change in revenue hours Decrease in revenue hours Not sure If paratransit service was impacted, by how much in revenue hours? An estimate is fine.
From page 108...
... If you have received the wrong survey, please contact our Principal Investigator, Cristina Barone, at cbarone@nelsonnygaard.com. For the purposes of this research, we are defining partial fare-free transit agencies as those that: Allow specific groups of riders to use transit services for free based on age, disability, income, student status, or other eligibility criteria Provide fare-free service on specific transit routes or transit modes The questions in this survey are designed to get an understanding of the factors that go into evaluation and implementation of fare free service.
From page 109...
... : 2. Is it okay if the research team follows up with you in the coming months as we develop the evaluation framework?
From page 110...
... Start month and year: Not applicable 6. What are the reasons the transit agency is considering, studying, or implementing full or partial fare-free service?
From page 111...
... Program Evaluation 11. Has the transit agency developed an evaluation plan to measure success of the policy, or is the agency developing an evaluation plan?
From page 112...
... 23. Do you anticipate an increase or decrease in ridership of particular population groups (e.g., youth, university students, working-age adults, older adults, women, people of color, people with low incomes, people experiencing homelessness)
From page 113...
... Manual ride checks on a sampling of trips Other: 26. Do you anticipate any changes to route and/or systemwide on-time performance (e.g., changes in boarding and dwell time, routes running on time more/less often, changes in on-time performance for known reliability trouble spots)
From page 114...
... 31. Will the transit agency purchase additional rolling stock and/or increase the peak fleet size because of fare-free service?
From page 115...
... 33. Do you currently quantify fare administration and collection costs (e.g., pass sales, farebox maintenance, fare counting, accounting, facilities, administration, customer service, marketing)
From page 116...
... 38. Will the transit agency implement any measures to keep paratransit costs down (e.g., tightening eligibility, implementing in-person eligibility assessments, changes to fixed-route service area and/or span)
From page 117...
... [select all that apply] Agency depends on farebox revenues We have not found a feasible revenue stream to replace fares Policy restricts it (e.g., external farebox recovery mandates)


This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More information on Chapter Skim is available.