Airside Operations Safety: Understanding the Effects of Human Factors (2022) / Chapter Skim
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Pages 24-28
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From page 24... ...
24 Airside Personnel – Attributes/ Traits and Hiring Practices Part of the strategy to effectively manage the risks posed by human factors is for airports to hire personnel who have demonstrated the capacity or show the potential to operate safely in the airside environment and to develop the required skills through training and mentoring. Interviews with staff from 10 airports were conducted in order to discover how airports of various sizes and complexities have identified and understood the personal attributes/traits that positively or negatively influence an individual's ability to operate safely, as well as to discover what hiring practices were found to be effective in identifying and selecting individuals for jobs that require them to operate in the airside environment.
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From page 25... ...
Airside Personnel – Attributes/Traits and Hiring Practices 25 Additionally, the table notes connection points between various positive and negative attributes/ traits. It should also be noted that the absence of one or more of the positive attributes/traits could be considered a negative (e.g., absence of a high attention to detail)
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From page 26... ...
26 Airside Operations Safety: Understanding the Effects of Human Factors Attention to detail and situational awareness are not always easily observed in a classroomstyle training environment. Consequently, many airports expressed the importance of allowing trainees to gain real-world experience while being chaperoned by a more experienced individual who can work with the trainee, better understand their aptitude for situational awareness, and recommend any additional training needed to improve in this area.
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From page 27... ...
Airside Personnel – Attributes/Traits and Hiring Practices 27 lax with proper phraseology and terminology, failing to ask questions when a movement area clearance/request is unclear, and failing to effectively communicate intentions or requests. Effective communicators are willing to ask questions when communication is unclear, consistently use proper terminology/phraseology, and clearly communicate their intents/requests when operating in the airside environment.
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From page 28... ...
28 Airside Operations Safety: Understanding the Effects of Human Factors 4.3.1 Personality Assessments Representatives from several airports stated that they used personality assessments to better understand the attributes and traits of the individuals they were hiring. Some airports even hired outside consultancies to facilitate these personality assessments.
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