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... 1  S U M M A R Y The first COVID-19 case in the United States was identified in January 2020, and by midMarch 2020, many states and cities were issuing stay-at-home orders. The shift from in-person to virtual came with very little warning and imposed difficulties for most agencies.
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... 2    did not know how to use it. New protocols had to be developed, including identifying backup meeting hosts and understanding how to utilize virtual breakout rooms.
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... 3    people who view material on a subject but may not be able to determine who is using the ondemand tools. Moving forward, most agencies expect to use a combination of in-person and virtual engagement.

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