Bus Operator Workforce Management: Practitioner’s Guide (2023) / Chapter Skim
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Pages 151-177
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TransitCenter. "Bus Operators in Crisis." 2022.
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TRB Transportation Research Board TSA Transportation Security Administration U.S. DOT United States Department of Transportation
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Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 ADDRESS SERVICE REQUESTED ISBN 978-0-309-69894-8 90000 9 780309 698948
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For example, the research team paid close attention to the open-ended responses to the survey, such as answers to questions like "In your opinion, is there sufficient training for bus operators beyond the initial onboarding phase at your transit agency? " and "What are some of the most effective programs, incentives, or aspects of company culture that your agency uses to boost employee moral?
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Answered 5 or above • Considered together and on a scale of 1-10, how effective are the selection tests your agency uses? Answered 5 or above Training and development: • In your opinion, is there sufficient training for bus operators beyond the initial onboarding phase at your transit agency?
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The goal of this project is to develop a practitioner's guide to bus operator workforce management that reflects current practices for how transit agencies foster and sustain a culture of workforce innovation. This guide will address all aspects of workforce management for bus operators, namely operator workforce needs assessment methods, recruitment, operator selection and onboarding, training and mentoring, compensation, working conditions, safety and health, and retention and motivation.
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• Are your transit agency's bus operators represented by a union?
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• Does your transit agency offer a mentorship program for bus operators? Please describe.
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