Bus Operator Workforce Management: Practitioner’s Guide (2023) / Chapter Skim
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Pages 83-91
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From page 83... ...
9.3 Research Limitations and Further Research Given the fluid situation of the pandemic, many of the transit agencies involved in the survey and case studies have only recently started pioneering new practices such as alternative service schedules, reduced time for wage progressions, new hire and retention incentives, and innovative recruitment campaigns. Some of the programs are still in their infancy and do not merit full documentation of their impact on the transit agencies' ability to recruit and retain bus operators.
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Transit Agency Background Information Geographic FTA Region Fixed Demand Full-time Part-time Union Area Route Response Operators Operators Status Bus Bus (Fixed Route (Fixed Route Service Service and and Paratransit) Paratransit)
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2020 Outstanding Metropolitan Transit System in Texas. ATU Local 1338 represents DART bus operators, mechanics, and call center personnel.
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DART tried multiple recruiting strategies including holding hiring events, attending job fairs, hiring on the spot, utilizing social media, and replacing the student bus operator compensation rate with a first-year bus operator compensation rate. The last strategy proved particularly successful where all bus operators in training are now paid the first-year rate.
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Training In 2020, DART's Bus Operations trained 1,408 bus operators. The training staff includes eight training supervisors, two temporary training supervisors, and 37 bus operator instructors.243 The Bus Operations department has its own training department and delivers training "in-house." Courses taught are shown in Table A-1.
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One DART interviewee explained that a mentorship program could help remind and reinforce new bus operators about available resources. Refresher training takes place for both new and experienced bus operators.
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According to one bus operator interviewed, this practice seems to be how systems work in most other transit agencies and is understood and accepted among bus operators at DART. DART has an "open door" culture that helps to facilitate and enable communication between employees in various departments.
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Transit Agency Background Information Geographic FTA Region Fixed Demand Full-time Part-time Union Area Route Response Operators Operators Status Bus Bus (Fixed (Fixed Service Service Route and Route and Paratransit) Paratransit)
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In general, the transit agency has not had much difficulty recruiting and hiring new bus and paratransit operators primarily due to the pipeline from the school system to the transit agency. However, an interviewee indicated that there are fewer people looking for jobs, especially parttime jobs.
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