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From page 152... ... Standard ADA paratransit rider fares on TOPS are $3.50. ADA paratransit customers who are also honorably discharged veterans are charged half-fares of $1.75, but only to VA clinics in Broward County. Read the entire page →
From page 153... ... Background and Planning of Rider's Choice Pilot Program In April 2016, the Board of County Commissioners directed BCT staff to explore the feasibility of using taxi services to provide supplemental on-demand transportation for ADA paratransit customers and to scan the industry for similar programs in assessing that facility. Staff then investigated various models for an on-demand alternative service. Read the entire page →
From page 154... ... Qualified paratransit program participants would be issued subsidized transportation payment cards as an incentive to reduce the use of the more costly paratransit service by using alternative vehicle-for-hire transportation services. Participants would be allowed to charge a maximum of $15 per single transaction. Read the entire page →
From page 155... ... Note that CabConnect actually has two types of fare payment systems: one that supports more traditional user-side subsidy programs, and another that supports the service model described above. With the Broward County model, the card identifies the card holder as an eligible rider when the fare payment card is swiped at the end of the trip, and CabConnect then takes over, interacting with the taxi provider's backseat POS device to track the trip and the fare transaction, and where BCT currently pays up to the first $18.00 of the fare and the customer paying any overage. Read the entire page →
From page 156... ... But that steadily rebounded, somewhat leveling off in 2021 between 2,582 and 2,854 trips per month. Figure A-10 shows average monthly trip-making per participating rider. Read the entire page →
From page 157... ... Monthly Trips per Client 12.2 12.7 14.6 14.9 Figure A-10. Average monthly trips per rider by program year. 2/18–1/19 2/19–1/20 2/20–1/21 2/21–1/22 Total Cost $74,323 $290,788 $431,018 $499,088 Trips Taken 6,463 22,279 29,975 32,521 Avg. Read the entire page →
From page 158... ... to increase business for local taxi companies, and (3) to reduce overall cost and/or unit cost per trip of transporting paratransit customers. Read the entire page →
From page 159... ... • One participant who is blind commented that the most discernible difference between the two services' drivers was that taxi drivers rarely get out of their taxicab to identify the rider and assist them to and into the vehicle, although the participant added that this is not a deterrent to his using the Rider's Choice program. • A few of the participants indicated there have been language barriers with some taxi drivers. Read the entire page →
From page 160... ... Most of the participants understood that COVID and other factors that have decimated the taxi industry are the root cause of the increase. The response times for riders on the outskirts of Broward County have incurred the more significant increases in response times, especially since, according to the focus group participants, there is only one company (Yellow Cab) Read the entire page →
From page 161... ... The Mountain Line family of services includes fixedroute transit service, a ski express bus (called Mountain Express) to the Arizona Snowbowl during the winter, an ADA complementary paratransit service, an alternative service for ADA paratransit customers, and a vanpool program. Read the entire page →
From page 162... ... Figure A-14. ADA paratransit and ADA Plus service area. Read the entire page →
From page 163... ... Background, Planning, and Implementation The origins of Mountain Line's current alternative service, called the Paratransit Taxi Program, began with planning the Taxi Voucher Program for its ADA paratransit customers in 2006. There were two motivations for the service: (1) Read the entire page →
From page 164... ... Based on the success of the pilot, Mountain Line's board converted the Taxi Voucher Program to a permanent program in May 2007 while expanding eligibility for the pro gram to all Mountain Line's ADA paratransit riders. Prior to the first trips taken that month, Mountain Line conducted a marketing campaign that included targeted telephone calls and direct mailings to ADA paratransit customers and flyers to advertise the new program. Read the entire page →
From page 165... ... Use of the Voucher Program Mountain Line provided reports with passenger trip data going back to June 2010. Researchers first analyzed passenger trip data prior to November 2017, reviewing data from June 2010 to October 2017. Read the entire page →
From page 166... ... Thus, the reported trip data in Figure A-18 under the voucher program was really based on the number of vouchers redeemed and hence do not always represent the Annual Figure A-16. Annual Mountain Line Taxi Program ridership June 2010–October 2017. Read the entire page →
From page 167... ... Mountain Line felt strongly that it wanted to enable its ADA paratransit customers to make trips via the Taxi Voucher Program to locations beyond Flagstaff, and thanks to funding from Coconino County, this was part of Figure A-18. Average monthly Mountain Line Taxi Program ridership 2010–2017 (partial-year data for 2010 and 2017) Read the entire page →
From page 168... ... Current Design and Service Parameters Evolution from Paper Vouchers to a Taxi Payment Card System and Expansion of Providers In November 2017, Mountain Line transitioned its alternative service from a voucher pro gram to a taxi payment card system. At the same time, Mountain Line renamed the program the Mountain Line Paratransit Taxi Program. Read the entire page →
From page 169... ... Riders' Subsidy on the Taxi Payment Card. Once a month, riders may request that the transit agency load its subsidy onto their taxi payment card account; in effect, this is paying for their share of the cost of future trips. This can be done regularly by setting up an autopay with debiting from a credit or debit card, or by calling Mountain Line staff and using a credit/debit card at any time. Read the entire page →

From page 152...

... Standard ADA paratransit rider fares on TOPS are $3.50. ADA paratransit customers who are also honorably discharged veterans are charged half-fares of $1.75, but only to VA clinics in Broward County.