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Chapter 1 - Introduction to the Guide
Pages 9-14

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From page 9...
... Why Provide an Alternative Service? According to the literature, and echoed by this research project, there are two primary reasons transit agencies offer an alternative service to their ADA paratransit riders: 1.
From page 10...
... This is the background for this research project, which was structured to address three core questions: 1. To what extent do alternative services for ADA paratransit riders reduce overall para transit costs?
From page 11...
... Products of the Research Project The research project has produced: • This research report, which outlines a process for planning, implementing, and evaluating an alternative service for ADA paratransit riders and documents the findings of the research project • An Excel-based tool to estimate whether an alternative service reduces overall costs for ADA paratransit (available at nap.nationalacademies.org by searching for TCRP Research Report 239: Provision of Alter­native Services by Transit Agencies: The Intersection of Regulation and Program)
From page 12...
... Chapter 9 introduces the project's survey of transit agencies' alternative services, summarizes the survey findings, and provides brief profiles of the alternative services captured by the survey responses. Chapter 10 describes the different ways transit agencies have approached designing and implementing their alternative services, using findings from the research project's survey of transit agencies and the case studies.
From page 13...
... This is a large file and is provided as a separate document. Appendix C contains the results of the research project's survey of 18 transit agencies that provide an alternative service.


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