Provision of Alternative Services by Transit Agencies: The Intersection of Regulation and Program (2023) / Chapter Skim
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To reduce the overall cost of providing ADA paratransit service The on-demand/same-day nature of the alternative service -- exceeding ADA paratransit's requirement for next-day service -- is popular with many ADA paratransit riders, and transit agencies understand this. But transit agencies may be challenged to report the extent to which -- or even if -- the alternative service reduces overall costs for providing ADA paratransit.
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Goals and Goal Achievement • According to the survey, reducing costs for transporting ADA paratransit customers and providing a same-day or on-demand option for paratransit riders are primary goals, with safety the third primary goal. • All but two surveyed transit agencies indicated they met their goals, with the remaining two reporting partial achievement.
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to provide accessible service through a third party ◾ Transit agency contracts directly with a WAV provider, e.g., a nonemergency medi cal transportation (NEMT) company • Based on data or estimates reported by seven transit agencies, trips using WAVs were 3.6–8.2% of the total reported alternative service trips, with one exception: one transit agency reported WAV trips at 24.1% of its alternative service trips.
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Evaluation of Alternative Services • Evaluation is focused on overall costs for providing transportation for ADA paratransit riders, with data collected on: – Costs of the alternative service – Passenger trips provided by the alternative service • Data relevant to evaluating service equivalency for response time is not commonly collected. Method to Estimate Cost Savings for ADA Paratransit • Half the surveyed transit agencies reported having a method to estimate cost savings, but did not provide details.
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The research suggests alternative services provide at least some cost savings based on cost per subsidized trip versus cost per ADA paratransit trip. In the case of the one transit agency with a more complete method, it calculated a 3% overall savings while total ridership (on ADA paratransit plus the alternative service)
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PA RT I Alternative Service Guide
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