Customer Education and Awareness of On-Demand Mobility (2023) / Chapter Skim
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1 Transit agencies or other government entities that develop on-demand services with transportation network companies (TNCs) , taxicabs, or microtransit companies aim to improve mobility options in the community or perhaps for specific underserved population groups.
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2 Customer Education and Awareness of On-Demand Mobility transit pilots/services, and (3) case examples of agencies with notable practices for further investigation.
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Summary 3 • Planning ahead on budgets, resources, and staff/partner roles throughout the project is ideal. • Maintaining ongoing collaboration and communication with project partners and community stakeholders leads to better success in building awareness and buy-in to the service.
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