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Pages 1-5

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From page 1...
... 1   This synthesis explores how smaller airports manage various levels of unexpected aircraft diversions from routine to emergency. It investigates which types of diversions these airports can manage with their own capabilities.
From page 2...
... 2 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports and inside the aircraft (e.g., disruptive passengers and medical issues)
From page 3...
... Summary 3   and network partners when needed. Smaller airports do not typically have the personnel to use social media as a communications tool to manage emergencies.
From page 4...
... 4 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports • Specific, clear, and precise instructions in an actionable bullet and dot point format, which divides complicated tasks into simple ones grouped by role and responsibility and task; or • Tasks ordered sequentially or by escalating factors, available in a digital format or on a smartphone app, and which are verified to be current and up-to-date. Most small airports have not developed stand-alone plans to manage passenger care needs.
From page 5...
... Summary 5   only diverting to airports with available or certain capacity to handle them -- all to save fuel. One major airline's objective is to avoid diverting to either smaller airports with limited resources or remote airports away from major hubs.

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