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From page 127... ... 127 A P P E N D I X C Sample Diversion Plans, Checklists, and Training Exercises SAMPLE GRAB AND GO DIVERSION CHECKLIST (FOR AIRPORT SUPERVISORS) COURTESY OF AVIATION INNOVATION, LLC RECORD DIVERTED FLIGHT INFORMATION: Notified by: ___________________ Time of notification: ___________________  Flight information: ______________  Aircraft Operator: __________________  Ground Handler: ___________________  Flight number: ____________Origin: ________ Destination: _________  Aircraft type: ____________  Domestic  International (Pre-cleared status: ________________) Read the entire page →
From page 128... ... 128 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Coordinate with airline station managers for passenger care provisions or see extended delay section for passenger care provisions Notify maintenance of additional terminal cleaning duties; check on supplies status Notify TSA of after-hours or extra staffing needed Monitor timing (See extended delays section) Record departure time(s) Read the entire page →
From page 129... ... Sample Diversion Plans, Checklists, and Training Exercises 129 SAMPLE AIRPORT DIVERSION CHECKLIST Courtesy of Dane County Regional-Truax Field IROPS – INTERNATIONAL DIVERT (1 of 3) Airport Operations Supervisor Checklist NOTIFIED BY:______________ TIME: _________ AIRCRAFT OPERATOR: _______________________ GROUND HANDLER: __________________________ FLIGHT #: _________________________ ORIGIN:____________________________DESTINATION: ___________________ AIRCRAFT TYPE: ____________________ PRE-CLEARED STATUS: ____________________ # OF PASSENGERS: ___________________ # OF CREW: ______________ ESTIMATE TIME OF ARRIVAL: ___________________ EXTENDED STAY: FUEL & GO: MEDICAL EMERGENCY: TIME LANDED: _____________________ GATE # OR LOCATION: _______________________________ ANTICIPATED DEPATURE TIME: ____________________________ Airport Operations will serve as point of contact and coordination with airlines, CBP, DCSO, and TSA. Read the entire page →
From page 130... ... 130 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Place barriers at selected location according to plan Restrict access to doors at selected location Ensure minimum number of approved guard are available Notify Concessions for extended hours or kiosk service Notify CBP of all employees working in sterile area Determine aircraft location Provide CBP with patient and family names IROPS – INTERNATIONAL DIVERT (2 of 3) TASK Ops 4 Ops 3 Sh 1 ATC CBP Airline TSA Co 16 Extended Stay CBP allows passengers into isolated area Passengers deplane into isolated area CBP on-site CBP releases passengers / crew Medical Emergency Notified via Crash Phone Ensure no one other than patient and family deplane LEO will escort patient and family to hospital until cleared by CBP Aircraft Departs Read the entire page →
From page 131... ... Sample Diversion Plans, Checklists, and Training Exercises 131 IROPS – INTERNATIONAL DIVERT (3 of 3) TASK Ops 4 Ops 3 Sh 1 ATC CBP Airline TSA Co 16 Fuel & Go CBP allows refueling DCSO stand-by aircraft Notify ARFF stand-by or airstairs for refueling Aircraft departs Recovery CBP releases passengers and crew Determine if passengers need TSA screening Collect all trash from isolated area and give to operating airline for placement on international aircraft Collect names of all local employees involved in international divert Read the entire page →
From page 132... ... 132 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports SAMPLE DIVERSION CHECKLIST FROM ACRP GUIDANCE From ACRP Report 65: Guidebook for Airport Irregular Operations (IROPS) Contingency Planning (Tool 16) Read the entire page →
From page 133... ... Sample Diversion Plans, Checklists, and Training Exercises 133 AIRPORT OPERATIONS Before: • Create a 24/7 email contact/distribution list of major airport stakeholders in your region, including diversion airports, to communicate status and track diverted flights. For hubs and large airports, establish a conference call with key stakeholders 24 to 48 hours prior to severe weather forecasts to facilitate communications and coordination (i.e., National Weather Service, FAA, airlines, CBP, TSA, and airport departments) Read the entire page →
From page 134... ... 134 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Airport Operations Manager • When notified of a possible diversion, contact the applicable airline to determine the potential length of the delay. • Record in diversion contact log: Date/time Air carrier name and contact information Flight number Aircraft type and tail number Passenger count Arriving from/original route Parking location Reason for diversion ETA/ETD Jet bridge use and departing flight number Crew time left (international flights only) Read the entire page →
From page 135... ... Sample Diversion Plans, Checklists, and Training Exercises 135 • If the projected time at the gate is after the time that screening is closed: Coordinate passenger screening operations to remain open or coordinate with the LEO to provide staffing of the checkpoint to prevent re-entry of unscreened passengers • Coordinate provisions with the airport's concessions. • Ensure that LEO is available to assist with disruptive passenger(s) Read the entire page →
From page 136... ... 136 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports PUBLIC SAFETY DEPARTMENT Before (if notified prior to aircraft landing) : • Notify airport operations specialist on duty. Read the entire page →
From page 137... ... Sample Diversion Plans, Checklists, and Training Exercises 137 Sample Equipment Checklist (Edit as necessary to meet your airport's needs) Sample Equipment List Airline Airline Airline Airline Airline Airport Other 737 Tow Bar (TB) Read the entire page →
From page 138... ... 138 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports SAMPLE DIVERSION RECOVERY CHECKLIST FOR AIRPORT SUPERVISORS Courtesy of Aviation Innovation, LLC MONITOR AIR TRAFFIC STATUS Continue to communicate with the ATC and airlines for status updates Continue to use tracking technologies to monitor weather and flights MONITOR AIRSIDE STATUS Communicate with airlines, FBOs, ground handlers, and other hangar tenants:  Check for impacts to current physical infrastructure (e.g., limited gate/parking) and equipment capacity and/or operability (jet bridges) Read the entire page →
From page 139... ... Sample Diversion Plans, Checklists, and Training Exercises 139 SAMPLE CHECKLIST FOR CREATING AN EMERGENCY WORKING GROUP Courtesy of Aviation Innovation, LLC CREATE EWG BUY-IN Try different methods such as: Give an EWG presentation at a station manager's meeting or at an airport tenants meeting Discuss at a triennial event or along with a diversion tabletop training event Discuss after an emergency or diversion event Demonstrate EWG usefulness beyond aircraft crash assistance; helpful during multiple diversions at once and diversions with extended delays Talk 1:1 to key leaders from potential EWG organizations: Airport Operations and Emergency Management Airline Station Managers FBOs/Fuelers/Ground Handlers Airport Tenants: Concessionaires, Ground Transportation City/County EM Military on airport Community – Busing companies, stores, restaurants, hotels Volunteers Write EWGs into airport plans such as AEPs etc. ASSIGN ROLES AND RESPONSIBILITIES Develop one champion to oversee the group (and identify one alternate) Read the entire page →
From page 140... ... 140 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports SAMPLE INTERNATIONAL DIVERSION PLAN TEMPLATE Courtesy of Aviation Innovation, LLC Part 1: Airport Information Airport Name Address Phone Website Social Media identification Operations Contact Name Title Address Phone number General Information General airport information. Airlines served. Read the entire page →
From page 141... ... Sample Diversion Plans, Checklists, and Training Exercises 141 Runway Information Discuss the runway configuration. Runway Data Runway (Information) Read the entire page →
From page 142... ... 142 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Airport Resources Airport's (insert name of plan) Plan encourages the sharing of resources among the airport, airlines and FBOs when needed. Read the entire page →
From page 143... ... Sample Diversion Plans, Checklists, and Training Exercises 143 Area Amenities Arrangements for buses, overnight hotels and meals should be made by the airline directly. Feel free to use the business partners listed or use business partners of your own choice. Read the entire page →
From page 144... ... 144 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Airport Contact Information for Diverted International Flights AIRPORT: Airport requests notification of diversion as early as possible in advance of flight arrival; however, Airport does understand that many times this cannot be accomplished. Airport will activate its (Name) Read the entire page →
From page 145... ... Sample Diversion Plans, Checklists, and Training Exercises 145 INTERNATIONAL FLIGHT INFORMATION International Air Carrier Code Sharing Agreements with Other Air Carriers at Airport: Air Carrier without Presence at Airport Air Carrier with Presence at Airport (Code Sharing Partners are checked) Name Tel # Name Tel # Name Tel # Name Tel # Name Tel # Name Tel # Name Tel # Name Name Name Name Name Current Map of International Flights Typically Diverted to Airport Insert Map Read the entire page →
From page 146... ... 146 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Part 2: Checklist for International Aircraft Diversions at Airport This section provides a checklist for handling a diverted international aircraft that must be processed through a Federal Inspection Station (CBP) Read the entire page →
From page 147... ... Sample Diversion Plans, Checklists, and Training Exercises 147 Checklist for More Than 2 Hour Delays If aircraft is not expected to depart in less than two hours: Note: Every effort will be made to prevent any passenger from being subjected to a tarmac delay of three hours or more without being afforded the opportunity to get off the aircraft per this plan. Clock starts when aircraft touches down at Airport. Read the entire page →
From page 148... ... 148 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Checklist for Deplaning If the decision is made to deplane the passengers (note three hour rule above) : Before deplaning, CBP, TSA, and the Airport Police will sterilize the area chosen to secure the passengers. Read the entire page →
From page 149... ... Sample Diversion Plans, Checklists, and Training Exercises 149 Appendix International Air Carrier Contact Information for Airport In order to provide you with the best possible service during a diversion to Airport, please provide the following information to Airport Operations at your earliest convenience. Operations Contact Name Address Telephone Email Please insert the information required below and provide a copy of this page to the above contact. Read the entire page →
From page 150... ... 150 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports SAMPLE TABLETOP EXERCISE FOR INTERNATIONAL DIVERSIONS From ACRP Report 153 International Diversions Tabletop Scenario Tabletop Exercise Package – International Diversion 1. Date Issued/Revised: 2. Read the entire page →
From page 151... ... Sample Diversion Plans, Checklists, and Training Exercises 151 Tabletop Exercise Package – International Diversion Scope: Scope of this exercise involves considerations of IROPS Planning, the initial notification, response and coordination with other aviation service providers and stakeholders (i.e., various airport departments, airlines, FAA, TSA, CBP, ground handlers, concessions, local hotels, the public, etc.) during an international diversion event that impacts continued service to passengers. Read the entire page →
From page 152... ... 152 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Tabletop Exercise Package – International Diversion Once on the ground work to resolve the fueling issue caused the need to deplane passengers after 3 hours in a remote parking location. ABC Airport does not have Air Canada Service or a Code-Sharing Partner nor an FIS Sterile area to process or hold international passengers. Read the entire page →
From page 153... ... Sample Diversion Plans, Checklists, and Training Exercises 153 Tabletop Exercise Package – International Diversion  How to employ various types of security at the gate/airport to ensure that passengers remain on board, or if deplaned, that they remain in a secure area while awaiting CBP processing and clearance or a continuation of their flight.  Location of the secure area. Read the entire page →
From page 154... ... 154 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Tabletop Exercise Package – International Diversion Day Two, 6:00 a.m.: Air Canada had the fueling issue resolved and the service dog was cared for. Passenger reboard took place and breakfast was served on the flight back to Toronto. Read the entire page →
From page 155... ... Sample Diversion Plans, Checklists, and Training Exercises 155 Tabletop Exercise Package – International Diversion 14. Number of Participants: 15. Read the entire page →
From page 156... ... 156 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports SAMPLE MEMORANDUM OF UNDERSTANDING (MOU) Memorandum of Understanding By And Between The Arkansas Air Coordination Group And Memorial Field Airport Purpose This Memorandum of Understanding (MOU) Read the entire page →
From page 157... ... Sample Diversion Plans, Checklists, and Training Exercises 157 Memorial Field Airport MOU necessary to protect lives and property during an emergency/disaster. They will coordinate the available state air assets through the ACG according to the Arkansas Aviation Operations Plan annex to the Arkansas Comprehensive Emergency Management Plan. Read the entire page →
From page 158... ... 158 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports ACG Mission Organization Mission Request for Air Support SEOC State Emergency Operations Center State and local Ground Support Primary & Secondary Airports ESF #1 Emergency Support Function #1 Transportation State Air Support ACG Air Coordination Group Primary & Secondary Airports Military Air Support Read the entire page →
From page 159... ... Sample Diversion Plans, Checklists, and Training Exercises 159 Effective Date, Term, Modifications, and Termination Effective Date: The terms of this MOU will become effective on the date of the last signature where all parties have signed below. Term: This MOU will become effective when signed by all Parties. Read the entire page →
From page 161... ... Abbreviations and acronyms used without denitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America's Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration GHSA Governors Highway Safety Association HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) Read the entire page →
From page 162... ... Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 ADDRESS SERVICE REQUESTED ISBN 978-0-309-68773-7 9 7 8 0 3 0 9 6 8 7 7 3 7 9 0 0 0 0 Read the entire page →

From page 127...

... 127 A P P E N D I X C Sample Diversion Plans, Checklists, and Training Exercises SAMPLE GRAB AND GO DIVERSION CHECKLIST (FOR AIRPORT SUPERVISORS) COURTESY OF AVIATION INNOVATION, LLC RECORD DIVERTED FLIGHT INFORMATION: Notified by: ___________________ Time of notification: ___________________  Flight information: ______________  Aircraft Operator: __________________  Ground Handler: ___________________  Flight number: ____________Origin: ________ Destination: _________  Aircraft type: ____________  Domestic  International (Pre-cleared status: ________________)