Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports (2023) / Chapter Skim
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Pages 97-112
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97 A P P E N D I X A Survey Questionnaire and Interview Guide AIRPORT BACKGROUND INFORMATION 1. Please provide your airport's name.
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98 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports DIVERSION-RELATED AIRPORT PLANS 5. Does your airport have a practical and actionable plan, SOP, or checklist to use during flight diversions?
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Survey Questionnaire and Interview Guide 99 MUTUAL AID NETWORK PARTNERS DEFINITION: Mutual aid network partners are not just the agencies that your airport has formal agreements with to assist you during both emergency and non-emergency events but also are other local organizations that support your airport when its capabilities have been exceeded.
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100 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Mutual Aid Network Partner Share/Coordinate DiversionRelated Plans Regular Collaborative Training Diverted Flight Training Airlines FBO/Fuelers Hangar/Aircraft Owners Concessionaires Other Airport Tenants Ground Transportation Red Cross Counselors Local Stores Local Restaurants Local Hotels Airport or Other Volunteer Group 10. Who is your airport's main point of contact to coordinate with your mutual aid network partners during incidents and emergencies when your capabilities have been exceeded?
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Survey Questionnaire and Interview Guide 101 11. In the past 12-18 months, how often has your airport asked your mutual aid network partners to assist with incident- or emergency-related flight diversions?
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102 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports 14. Does your airport implement any of these industry-recommended coordination practices with your mutual aid network partners?
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Survey Questionnaire and Interview Guide 103 DIVERTED FLIGHT EXPERIENCE 17. Has your airport recently (past 12-24 months)
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104 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports 20. If you were to conduct an after-action report related to your recent diverted flight situation, what would you say worked well and did not work well, specifically related to coordinating with your mutual aid network partners (e.g., emergency responders, agencies, healthcare, community groups, Red Cross, etc.)
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Survey Questionnaire and Interview Guide 105 21. Would you be open to sharing your good practices and lessons learned associated with diverted flights with our research team?
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106 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports AIRPORT INTERVIEW QUESTIONS DIVERSION PLANNING Diversion-related Plans • Stand-alone vs. comprehensive Do you use a detailed plan that includes SOPs for diverted flights?
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Survey Questionnaire and Interview Guide 107 Have you updated your DOT Tarmac Delay Plan from 2017 due to the impacts of the Pandemic and/or diversion events? Do you have a detailed IROPS Contingency Plan (reference Report 65 Template)
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108 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports What do you like about diversions at your airport? What are the biggest challenges you face in relation to diversions at your airport?
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Survey Questionnaire and Interview Guide 109 PILOT/AIRLINE INTERVIEW QUESTIONS DIVERTED FLIGHT EXPERIENCE 1. Have you recently (past 12-24 months)
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110 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports 5. Diversion Flight Decision Points: In flight aircraft or to which airport to divert.
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Survey Questionnaire and Interview Guide 111 TECHNOLOGY FIRM INTERVIEW QUESTIONS Overview: What Are IROPS Events? Events which disrupt optimized flight schedules and negatively impact the normal flow of passengers through the air transportation system (i.e.
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112 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports During Diversion Event Questions: • Please describe your decision-support information tool for diversions. • How do multiple users (Airline, Airports, FAA, CBP, FBO, other)
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