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Pages 1-6

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From page 1...
... Many times, however, the early morning dispatcher will have to schedule a few unassigned trips left over from the night before because of unavailable slots. S U M M A R Y Continuous Dynamic Optimization: Impacts on ADA Paratransit Services
From page 2...
... In addition, the proactive dispatcher is often on the lookout for opportunities to improve productivity or to fill holes left by cancellations. Proactive dispatching requires a particular focus and skill set and, if done well, can be hugely important to ADA paratransit services because it is one of the few things that have a positive impact on both productivity and on-time performance, which normally have an inverse relationship.
From page 3...
... As part of this study, TTI also interviewed staff from several technology vendors whose CDO capabilities support ADA paratransit services. These vendors are Ecolane, HBSS/QRyde, RideCo, Spare Labs, Trapeze, and Via Mobility.
From page 4...
... Eight of the 11 transit agencies in the study specifically acquired technology that had CDO capability to improve productivity, as measured by passenger trips per revenue vehicle hour. In specific, the transit agencies acquired the CDO technology to counteract the typical decreases in productivity that arise from driver callouts, downed vehicles, late cancellations, no-shows, incidents, breakdowns, and vehicles running late because of unforeseen traffic congestion and other factors.
From page 5...
... Related Issues in Tailoring, Deploying, and Using CDO The experience of agencies in the study suggests that other transit agencies need to understand not only how relying on CDO may change the way in which the scheduling and dispatching functions are carried out but also how the parameters can be shaped to provide the desired balance between service/cost efficiency and service quality. This balance can be achieved first by inputting hard numbers reflecting policy, such as the span of the pickup window, the default loading and unloading times for ambulatory versus non-ambulatory rides, and the maximum onboard time.
From page 6...
... Many transit agencies are transitioning to these newer technologies to support their ADA paratransit services and their new or expanding microtransit services, all in one technology platform. Interestingly, when these services are consolidated or if they overlap, ADA paratransit customers are choosing to use these microtransit services instead of the ADA paratransit services for some of their trips simply because microtransit services offer on-demand service.

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