Inclusive Public Participation in Transit Decision-Making (2023) / Chapter Skim
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6 State of the Practice During the 2020 COVID-19 pandemic, it was necessary to adapt public engagement in many cases because of shutdowns, social distancing, quarantining, and various other factors. In addition to the challenges addressing public engagement, transit agencies oen dealt with stang issues and subsequent service cuts when drivers tested positive, leading to quarantines.
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State of the Practice 7 Virtual engagement strategies present a variety of communication channels available for the public to provide input. They also provide creative and diverse ways for the input to be collected and evaluated, which in return can make the planning and project development process quicker.
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8 Inclusive Public Participation in Transit Decision-Making offer one-way passes for guests traveling to the Salvation Army from any bus stop. Full utilization of the bus transfer facility and in-person engagement makes Augusta Transit a more visible community asset.
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State of the Practice 9 • Text Alerts and SMS Surveys: To help make online surveys and information more accessible, the use of text alerts and SMS surveys is recommended, as most people have access to cell phones, rather than requiring access to broadband or a smartphone. • Quick Response (QR)
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