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1 Introduction to the Framework
Pages 1-4

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From page 1...
... The Framework addresses not only technology and its application but also how to determine the application of such technology that is best for a specific airport according to several factors, such as the airport's business model, customer profile, consumer buying habits, technology capacity, and staff skill sets. The recommendations included are based on research performed by the research team and reflect best practices, industry trends, and the team's personal experience.
From page 2...
... The research methodology included the following elements: • Literature review. Before embarking on primary data collection, the research team conducted a comprehensive literature review of more than 75 resources to establish a solid theoretical
From page 3...
... This review encompassed a wide range of academic and industry publications, focusing on the evolution of airport technology, the dynamics of airport concessions, and the changing patterns of passenger behavior. It provided critical insight into existing studies that helped identify gaps in knowledge to shape the direction of subsequent data collection efforts.
From page 4...
... Each airport needs to assess its own ability to enhance its technology programs in relation to its concessions programs and passengers.


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