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. Airports that create pleasant shopping and dining environments with diverse product and restaurant choices that reso nate with the airport's passenger mix and provide convenient services tend to attract more customers, enhance the end-to-end passenger journey -- from car park to jet bridge -- and boost sales.
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From page 6... ...
As airports expand, restaurants and stores are beginning to adopt digital initiatives. These include virtual assistance, virtual queuing at table service concepts, chat bots, mobile apps, and hyperpersonalized notifications for travelers navigating the airport (Airport Dimensions 2024)
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