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Appendix B: Summary of Results of Air Passenger Survey
Pages 65-72

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From page 65...
... The survey was designed to span a wide range of demographic segments, including age, income, and travel purpose, to reflect the diversity of the traveling population. The survey included a mix of quantitative questions, which allowed for the generation of statistical data on travel habits, preferences, and challenges, and qualitative questions to gain deeper insights into the motivations and experiences of travelers.
From page 66...
... of respondents reported typically arriving at the airport 2 hours before their scheduled departure, in alignment with airline recommendations for early arrival. This behavior was more pronounced in older age groups, with individuals older than 55 years showing a greater tendency to arrive earlier than younger age groups (as shown in Figure B-3)
From page 67...
... This finding emphasizes the need for robust and reliable digital infrastructure to accommodate the tech-savvy traveler. Regarding data security, 52% of travelers expressed apprehension about their personal information being compromised.
From page 68...
... This preference indicates a desire for streamlined and expedited travel processes and signals an opportunity for similar programs that enhance travel efficiency. Additionally, the reliance on Self-service 39% Interactive maps for navigation within the airport 37% Real-time updates on order status 37% Contactless payment options 34% Digital menus and product catalogues 28% At-table ordering using a tablet or an app 28% Pre-ordering capabilities for food and merchandise 27% Integration with airline/airport apps for seamless service 21% Personalized recommendations based on past purchases 15% Robotic delivery to you 13% Other 1% None of the above 15% Figure B-6.   What specific features would you appreciate in airport restaurants and shops?
From page 69...
... Approximately 85% of participants reported a high level of comfort with using technology. Whether booking flights online, accessing real-time travel updates via smartphone apps, or utilizing contactless payment methods, passengers are increasingly relying on technology to enhance their travel experiences.
From page 70...
... Overall, the Air Passenger Survey provides valuable information that can be leveraged by airports, airport concessionaires, technology solution providers, airlines, and policymakers to enhance the air travel experience and ensure that it meets the evolving needs and preferences of a diverse traveling public.
From page 71...
... NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998)
From page 72...
... Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 ISBN 978-0-309-99344-9 90000 9 780309 993449


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