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3 Assessing the Value of Research at IBM
Pages 33-42

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From page 33...
... The manufacturing and development businesses include servers, personal computers, software, semiconductor chips, and magnetic storage. Marketing and services includes marketing and sales function for all product lines, as well as industry-specific technology solutions and services such as operating computer systems for large corporate customers.
From page 34...
... We also conduct long-term exploratory work that is not directly aligned with a current product or development plan. This diverse mixture of work including basic science must and can be assessed.
From page 35...
... Watson Research Center in Yorktown Heights, N.Y.; the Almaden Research Center in San Jose, Calif; the Zurich Research Laboratory in Ruschlikon, Switzerland; the Tokyo Research Laboratory in Yamato, Japan; the Haifa Research Laboratory in Haifa, Israel; the China Research Laboratory in Beijing, China; and the Austin Research Laboratory in Austin, Texas. The China and Austin laboratories have opened within the past few years, and IBM has announced plans to open an eighth location, the India Solutions Research Center in Delhi, India.
From page 36...
... The cycle closes with the assessment phase of the current year's work in December, against goals set in the current technical plan, which was created in the previous business plan cycle.
From page 37...
... The deliverable could be an advanced chip design, a new process for fabricating devices, a piece of software, or a prototype solution, such as an advanced voice recognition system. The customer might be another part of IBM, an external customer, or (in the case of work done with government contract funding)
From page 38...
... Engenders large efforts worldwide in new area Recognized significant impact on IBM product or pre-product program · Significant impact on business · Technology transfer · Recognized significant impact on IBM customer · Leading-edge technology solutions · Significant IBM business benefit Patent/patent application Publications (internal or external including press or media) Recognized major impact on IBM business or major product (recognized in IBM and in the industry)
From page 39...
... A sampling of IBM Research accomplishments for 1996, the most recent year available at this time, is given in Figure 3.4. A comprehensive description of each is not possible here, but collectively they span a wide range of topics, including basic, numerically intensive computational tests of quantum chromodynamics; prototype products or significant enhancements to IBM product lines; and Deep Blue, the chess-playing supercomputer that in 1996 beat World Chess Champion Gary Kasparov in a single game (but lost the match)
From page 40...
... Francis A Via, Akzo-Nobel Chemicals, Inc.: I really enjoyed your presentation, which identified the outstanding scientific accomplishments of IBM, including voice recognition and superconductivity.
From page 41...
... But I did not address the question of how we manage our scientists. We use a system very similar to Bell Laboratories for managing our professional staff, usually Ph.D.s, that we call RSMs, or research staff members (at Bell they are called members of the technical staff)
From page 42...
... We necessarily create a potentially difficult situation because we hire highly motivated, intelligent, driven people, usually very contrary to the mainstream. These, of course, are just the people who are going to discover things.


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