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8 Implementation Issues
Pages 39-42

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From page 39...
... Helping people understand information and providing a context and creating an infrastructure that assists people in making informed choices involve more time and money arid greater human resources. If a clear understanding of the Medicare+Choice and traditional Medicare programs does not exist, beneficiaries will be afraid and anxious.
From page 40...
... Presenters examining the implementation issues for Meclicare+Choice encouraged HCFA to tighten its contract management procedures so that it could quickly step into a bad situation. HCFA was also encouraged to follow the example of the Office of Personnel Management and the Federal Employees' Health Benefits Plan and put more of the burden for good performance and conduct on the health plans themselves.
From page 41...
... USE OF AN ADVISORY COUNCIL Over the course of the workshop, presenters referred back to the Health Insurance Benefits Advisory Council which was established at the time of Medicare's establishment. The council involved senior officials committed to making Medicare work.
From page 42...
... Presenters felt that congressional phone lines would be overwhelmed by confused and anxious beneficiaries and their family members. Speakers cautioned that political rhetoric emanating from any beneficiary confusion might mitigate long-term efforts.


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