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Appendix C: Study Activities
Pages 269-280

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From page 269...
... ombudsman programs and the limitations of data, time, and resources, the committee used a multifaceted approach: gathering systematic data from numerous key informants and commissioning formal background papers. As expected given the many state and local offices that compose the national ombudsman program, these multiple sources frequently provided contradictory information.
From page 270...
... To that purpose, early in the study the IOM appointed a technical panel composed of a former LTC ombudsman and one representative from each of the following groups: the National Association of Area Agencies on Aging, the National Association of State Long-Term Care Ombudsman Programs, the National Association of State Units on Aging, the National Long-Term Care Ombudsman Resource Center, and the National Senior Citizens Law Center. Throughout the study, the committee turned to individuals on the technical panel for assistance.
From page 271...
... HUNT, Consultant, National Long-Tenn Care Ombudsman Resource Center, Midland, Michigan BR1NA MELEMED, Director, Long-Tenn Care Policy, National Association of Area Agencies on Aging, Washington, D.C. DATA COLLECTION AND OTHER STUDY ACTIVITIES The committee and IOM staff carried out several major activities during this study: convening meetings; gathering background information through commissioned papers and structured, systematic contacts with a diverse set of interest groups; conducting site visits to six states; and consulting with numerous groups across the country.
From page 272...
... The third and fourth committee meetings were executive sessions during which the committee fonnulated its findings, conclusions, and recommendations. Symposium In February 1994, the committee hosted an invitational symposium that was attended by approximately 100 individuals representing the ombudsman community, patient rights' groups, nursing facility administrators, public regulatory agencies, health policy analysts, and health care professionals.
From page 273...
... Elon, Symposium Chair, Johns Hopkins Geriatrics Center 8:45 Keynote: Advocates for Quality in Long-Term Care Within the Larger Context of Health Reform Bruce C Vladeck, Health Care Financing Administration 9:30 Examining the Effectiveness of the Long-Term Care Ombudsman Programs Moderator: Elma L
From page 274...
... The second meeting was convened in San Antonio, Texas, in conjunction with the Seventh Annual National Training Conference for State LTC Ombudsmen sponsored by the National LTC Ombudsman Resource Center. At that meeting, the technical panel reviewed and discussed the drafts of the two papers both of which were circulated widely for review prior to the meeting.
From page 275...
... Can the Whole Be Divided into Parts? Maly Sapp, Executive Director, Texas Department on Aging John Willis, State Long-Term Care Ombudsman, Texas Discussion 5:30 Panel: Local Ombudsman Perspective Beth O'Neill, Ombudsman, Area Agency on Aging of Southeast Texas; President, Texas Association of LTC Ombudsmen Mercedes PaKerson, Ombudsman, Senior Citizens of Greater Dallas Pat Nuckols, Ombudsman, Tricounty Senior Nutrition Program Discussion 6:10 The Committee Welcomes Comments From All Substate Ombudsmen 6:30 Adjourn
From page 276...
... Ruth Huber analyzed complaintspecific data already collected by 10 state ombudsman programs. James Kautz relied chiefly on secondary sources for his paper; these included annual reports TABLE C.S Commissioned Papers and Authors Conceptual, Philosophical, and Historical Underpinnings of the Ombudsman Program Martha Holstein, M.A., Institute for the Medical Humanities, University of Texas Medical Branch, Galveston Conflict of Interest in the Long-Term Care Ombudsman Program Roland Hornbostel, J.D., Ohio Department of Aging, Columbus Analysis of Complaint-Speciic Data fom 10 State Long-Term Care Ombudsman Programs Ruth Huber, Ph.D., Kent School of Social Work, University of Louisville, Kentucky The Status of the Long-Term Care Ombudsman Programs James R
From page 277...
... One group was made up of six members of the Texas Association of Homes for the Aged; the other was made up of eight members of the American Health Care Association. Overall, participants represented facility administrators, state association directors, and national leaders in the proprietary nursing facility industry.
From page 278...
... Working from a list of 616 addresses provided by the National LTC Ombudsman Resource Center (the best available mailing list of local ombudsman programs) , IOM study staff randomly selected 194 local addressees, representing 35 percent of the total number of local programs within each state.
From page 279...
... Other Consultations The committee took advantage of other opportunities to consult broadly about the LTC ombudsman programs. For example, at the invitation of the National State LTC Ombudsman Resource Center, several committee members participated in an "open-mike" session with state ombudsmen at the April 1994 training conference in Texas.


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