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In the early 1980s, airlines created loyalty programs to encourage passenger loyalty. Within the last decade, European airports followed suit, building their own loyalty programs by collaborating with airport vendors, such as restaurants, duty-free shops, and parking facilities, to provide value-added service to travelers. Airports in the United States have slowly started to embrace the trend by creating their own airport loyalty programs or collaborating with third-party loyalty program providers.

ACRP Synthesis 131: State of Airport Loyalty Programs, from TRB's Airport Cooperative Research Program, provides a comprehensive overview of the current status of U.S. airport loyalty programs.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2023. State of Airport Loyalty Programs. Washington, DC: The National Academies Press. https://doi.org/10.17226/27279.

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Publication Info

102 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/27279
Chapters skim
Front Matter i-viii
Summary 1-2
Chapter 1 - Introduction 3-4
Chapter 2 - Literature Review 5-12
Chapter 3 - State of the Practice 13-31
Chapter 4 - Case Examples 32-45
Chapter 5 - Summary of Findings 46-48
References 49-51
Glossary 52-52
Appendix A - Survey Questionnaire 53-70
Appendix B - Survey Responses 71-89
Appendix C - List of Hub Airports and Their Enplanements (2021) 90-96

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