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State of Airport Loyalty Programs (2023)

Chapter: References

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Page 49
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2023. State of Airport Loyalty Programs. Washington, DC: The National Academies Press. doi: 10.17226/27279.
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Page 49
Page 50
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2023. State of Airport Loyalty Programs. Washington, DC: The National Academies Press. doi: 10.17226/27279.
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Page 50
Page 51
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2023. State of Airport Loyalty Programs. Washington, DC: The National Academies Press. doi: 10.17226/27279.
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Page 51

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49   Arbore, A., and Estes, Z. 2013. Loyalty Program Structure and Consumers’ Perceptions of Status: Feeling Special in a Grocery Store? Journal of Retailing and Consumer Services 20(5): 439–444, https://doi.org /10.1016/j.jretconser.2013.03.002. Avram, B. 2018. The Route Development Strategies of Romanian Airports: A Key Challenge in Modern Aviation. Expert Journal of Business and Management 6(2): 110–126, https://business.expertjournals.com/23446781-611/. Bæringsdóttir, H. B. 2009. Airport Service Quality, Satisfaction and Loyalty Membership — The Case of Keflavik and Landvetter Airports. University of Gothenburg, https://gupea.ub.gu.se/handle/2077/22450. Banik, S., Gao, Y., and Rabbanee, F.K. 2019. Status Demotion in Hierarchical Loyalty Programs and Its Effects on Switching: Identifying Mediators and Moderators in the Chinese Context. Journal of Business Research 96 (March): 125–134, https://doi.org/10.1016/j.jbusres.2018.11.010. Berezan, O., Yoo, M., and Christodoulidou, N. 2016. The Impact of Communication Channels on Commu- nication Style and Information Quality for Hotel Loyalty Programs. Journal of Hospitality and Tourism Technology 7(1): 100–116, https://doi.org/10.1108/JHTT-08-2015-0031. Berry, L. L. 1995. Relationship Marketing of Services — Growing Interest, Emerging Perspectives. Journal of the Academy of Marketing Science 23(4): 236–45, https://doi.org/10.1177/009207039502300402. Brumley, C.M. 2002. Creating loyalty in relationship marketing: A descriptive study of supermarket loyalty programs. Graduate Theses, Dissertations, and Problem Reports. 10621, https://researchrepository.wvu .edu/etd/10621. Business Wire. 2023. Chase Announces the First Domestic Opening of Chase Sapphire Lounge by The Club at Boston Logan International Airport. BusinessWire.com, https://www.businesswire.com/news/home /20230511005275/en/Chase-Announces-the-First-Domestic-Opening-of-Chase-Sapphire-Lounge-by -The-Club-at-Boston-Logan-International-Airport. Capital One. 2022. All About Capital One Lounges. Capitol One website, https://www.capitalone.com/learn -grow/more-than-money/capital-one-lounges-arriving-in-airports/. CDP.com. 2022. What Is a CDP? A Complete Guide for Customer Data Platforms. The Customer Data Platform Resource website, https://cdp.com/articles/basics/what-is-a-customer-data-platform-cdp/. Colorado Springs Airport. 2022. Premier Lounge. Colorado Springs Airport website, https://coloradosprings .gov/flycos/premier-lounge. de Boer, E. R., and Gudmundsson, S.V. 2012. 30 Years of Frequent Flyer Programs. Journal of Air Transport Management 24 (September): 18–24, https://doi.org/10.1016/j.jairtraman.2012.05.003. de Jong, G., Behrens, C., and van Ommeren, J. 2019. Airline Loyalty (Programs) Across Borders: A Geographic Discontinuity Approach. International Journal of Industrial Organization 62 (January): 251–272, https:// doi.org/10.1016/j.ijindorg.2018.02.005. de Silva Kanakaratne, M., Bray, J., and Robson, J. 2020. The Influence of National Culture and Industry Struc- ture on Grocery Retail Customer Loyalty. Journal of Retailing and Consumer Services 54 (May), https:// doi.org/10.1016/j.jretconser.2019.102013. DeSimone, D. 2019. What You Need to Know About USO Airport Lounges. USO website, https://www.uso.org /stories/2513-what-you-need-to-know-about-uso-airport-lounges. Dolnicar, S., Grabler, K., Grün, B., and Kulnig, A. 2011. Key Drivers of Airline Loyalty. Tourism Management 32(5): 1020–1026, https://doi.org/10.1016/j.tourman.2010.08.014. DTW. 2023. DTW Destination Pass. Detroit Metropolitan Wayne County Airport website, https://www .metroairport.com/about-dtw/dtw-destination-pass. Escapelounges.com. 2023. Locations. Escape Lounges website, https://escapelounges.com/us/locations/. FAA. 2018. National Plan of Integrated Airport Systems (NPIAS). Federal Aviation Administration website, https://www.faa.gov/airports/planning_capacity/npias. References

50 State of Airport Loyalty Programs FAA. 2022a. Airport Categories. Federal Aviation Administration website, https://www.faa.gov/airports /planning_capacity/categories#:∼:text=Primary%20Airports%20are%20Commercial%20Service,of%20the %20current%20fiscal%20year. FAA. 2022b. Passenger Boarding (Enplanement) and All-Cargo Data for U.S. Airports. Federal Aviation Adminis- tration website, https://www.faa.gov/airports/planning_capacity/passenger_allcargo_stats/passenger. Gainesville Regional Airport. 2022. Ultimate Road Warrior. Gainesville Regional Airport website, https:// gra-gnv.com/flygainesville.com/services-and-amenities/ultimate-road-warrior/. Genter, J. T., and Lupini, C. 2021. 12 Fascinating Facts Revealed About American Airlines AAdvantage Program. Forbes.com, https://www.forbes.com/advisor/credit-cards/travel-rewards/12-fascinating-facts-revealed -about-american-airlines-aadvantage-program/. Gwinner, K. P., Gremler, D.D., and Bitner, M.J. 1998. Relational Benefits in Services Industries: The Customer’s Perspective. Journal of the Academy of Marketing Science 26 (2): 101–114, https://doi.org/10.1177 /0092070398262002. Hafeez, S., and Muhammad, B. 2012. The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. International Journal of Business and Social Science 3(16). Harrisburg International Airport. 2022. Susquehanna Club. Harrisburg International Airport website, https:// www.flyhia.com/services-amenities/flyer-rewards-susquehanna-club/. Hewitt, E. 2017. Surprise! Airports Have Rewards Programs Too. SmarterTravel.com, https://www.smartertravel .com/surprise-airports-rewards-programs/. Ivanauskiene, N., and Auruskeviciene, V. 2009. Loyalty Programs Challenges in Retail Banking Industry. Eco- nomics & Management 14. Jackson Hole Airport. 2022. JAC Discount Code Eligibility Map. Jackson Hole Airport website, https:// www.jacksonholeairport.com/parking/jac-discount-parking-program/jac-discount-code-eligibility-map/. Jarach, D. 2001. Loyalty Schemes for Airports: A Possible Implementation. Proceedings of the AET European Transport Conference. Homerton College, Cambridge: Insight Production Services, http://abstracts .aetransport.org/conference/index/id/7. John Wayne Airport. 2022. OC AirPASS. John Wayne Airport website, https://www.ocair.com/travelers /services/oc-airpass/. Koo, B., Yu, J., and Han, H. 2020. The Role of Loyalty Programs in Boosting Hotel Guest Loyalty: Impact of Switching Barriers. International Journal of Hospitality Management 84 (January), https://doi.org/10.1016 /j.ijhm.2019.102328. Laškarin, M. 2013. Development of Loyalty Programmes in the Hotel Industry. Tourism and Hospitality Manage- ment 19(1): 109–123, https://doi.org/10.20867/thm.19.1.8. LAWA. 2020. Airport Concessions Disadvantaged Business Enterprises (ACDBE) Program. Los Angeles World Airports website, https://www.lawa.org/lawa-businesses/lawa-administrative-requirements/airport -concessions-disadvantaged-business-enterprises-program. Lederman, M. 2007. Do Enhancements to Loyalty Programs Affect Demand? The Impact of International Fre- quent Flyer Partnerships on Domestic Airline Demand. The RAND Journal of Economics 38(4): 1134–1158, https://doi.org/10.1111/j.0741-6261.2007.00129.x. Lee, J., Tsang, N., and Pan, S. 2015. Examining the Differential Effects of Social and Economic Rewards in a Hotel Loyalty Program. International Journal of Hospitality Management 49 (August): 17–27, https:// doi.org/10.1016/j.ijhm.2015.05.003. Lee, J., Kim, J., Hwang, J., and Cui, Y. 2021. Does Love Become Hate or Forgiveness After a Double Deviation? The Case of Hotel Loyalty Program Members. Tourism Management 84 (June), https://doi.org/10.1016 /j.tourman.2020.104279. Limberger, P. F., Pereira, L.A., and Pereira, T. 2021. The Impact of Customer Involvement in Airline Loyalty Programs: A Multigroup Analysis. Tourism & Management Studies 17(3): 37–49, https://doi.org/10.18089 /tms.2021.170303. Lo, A.S., Im, H.H., Chen, Y., and Qu, H. 2017. Building Brand Relationship Quality Among Hotel Loyalty Pro- gram Members. International Journal of Contemporary Hospitality Management 29(1): 458–488, https:// doi.org/10.1108/IJCHM-06-2015-0283. Louis Armstrong New Orleans International Airport. 2022. MSY Guest Pass. Louis Armstrong New Orleans International Airport website, https://flymsy.com/msy-guest-pass/. LoungeBuddy. 2022a. Plaza Premium Lounge Access. LoungeBuddy.com, https://www.loungebuddy.com/01-Plaza -Premium-Lounge-Access. LoungeBuddy. 2022b. The Club Lounge Access. LoungeBuddy.com, https://www.loungebuddy.com/05-The-Club -Lounge-Access. Lutevich, B., and Nolle, T. 2022. Application Programming Interface (API). TechTarget.com, https://www.techtarget .com/searchapparchitecture/definition/application-program-interface-API.

References 51   Maurer, T., and Wittmer, A. 2015. Airport Loyalty Programs. 19th Air Transport Research Society (ATRS) World Conference. Singapore: Air Transport Research Society, https://www.alexandria.unisg.ch/243852/. Mimouni-Chaabane, A., and Volle, P. 2010. Perceived Benefits of Loyalty Programs: Scale Development and Implications for Relational Strategies. Journal of Business Research 63(1): 32–37, https://doi.org/10.1016 /j.jbusres.2009.01.008. ONT. 2022. ONT+ Visitor Pass Program. Ontario International Airport website, https://www.flyontario.com /ontplus. Pesonen, J., Komppula, K., and Murphy, J. 2019. Plastic Loyalty – Investigating Loyalty Card Programs for a Finnish Hotel Chain. Tourism Management 73 (August): 115–122, https://doi.org/10.1016/j.tourman.2019.01.023. Petrick, J.F. 2004. Are Loyal Visitors Desired Visitors? Tourism Management 25(4): 463–470, https://doi.org /10.1016/S0261-5177(03)00116-X. Pittsburgh International Airport. 2023. MyPITpass. Pittsburgh International Airport website, https://flypittsburgh.com /pittsburgh-international-airport/terminal-information/programs/mypitpass/. Plaza Premium Lounge. 2022. About Us, plazapremiumlounge.com. Qubein, R. 2017. Why You Should Join an Airport Loyalty Program. AFAR.com, https://www.afar.com/magazine /why-you-should-join-an-airport-loyalty-program. Qubein, R. 2022. Airports Have Rewards Programs, Too. nerdwallet.com, https://www.nerdwallet.com/article /travel/airports-have-rewards-programs-too. Rudež, H. N. 2010. Integration of Corporate Social Responsibility into Loyalty Programs in the Tourism Industry. Tourism and Hospitality Management 16(1): 101–108, https://doi.org/10.20867/thm.16.1.8. Salesforce. 2022. Customer Loyalty Programs: What Are They? (with Examples). salesforce.com, https://www .salesforce.com/blog/customer-loyalty-program-examples-tips/. SEA. 2023. SEA Visitor Pass Program. Seattle-Tacoma International Airport website, https://www.portseattle.org /page/sea-visitor-pass-program. Segal, T. 2021. What Is Cash Back? Hint: It’s Not Free Money. Investopedia.com, https://www.investopedia.com /terms/c/cash-back.asp. Swissport. 2023. Lounge Hospitality. Swissport website, https://www.swissport.com/en/our-services/lounge -hospitality. Tampa International Airport. 2023. TPA All Access. Tampa International Airport website, https://www .tampaairport.com/tpaallaccess. Tanford, S., Shoemaker, S., and Dinca, A. 2016. Back to the Future: Progress and Trends in Hotel Loyalty Mar- keting. International Journal of Contemporary Hospitality Management 28(9): 1937–1967, https://doi.org /10.1108/IJCHM-05-2015-0237. Thanks Again. 2022a. Redeem. Thanks Again website, https://thanksagain.com/redeem. Thanks Again. 2022b. Welcome to Thanks Again. Thanks Again website, https://thanksagain.com/. United States Securities and Exchange Commission. 2020. United Airlines Holdings, Inc.,. Form 8-K, https:// www.sec.gov/Archives/edgar/data/100517/000110465920073190/tm2022354d3_8k.htm. Voorhees, C. M., White, R.C., McCall, M., and Randhawa, P. 2015. Fool’s Gold? Assessing the Impact of the Value of Airline Loyalty Programs on Brand Equity Perceptions and Share of Wallet. Cornell Hospitality Quarterly 56(2): 202–212, https://doi.org/10.1177/1938965514564213. Wang, E.S., Chen, L.S., and Chen, I.F. 2015. The Antecedents and Influences of Airline Loyalty Programs: The Moderating Role of Involvement. Service Business 9(2): 257–280, https://doi.org/10.1007/s11628-013-0226-6. Wangenheim, F. V., and Bayon, T. 2007. Behavioral Consequences of Overbooking Service Capacity. Journal of Marketing 71(4): 36–47, https://www.jstor.org/stable/30163996. Whitmore, G. 2019. Should You Join An Airport Rewards Program? Forbes.com, https://www.forbes.com/sites /geoffwhitmore/2019/04/05/should-you-join-an-airport-rewards-program/?sh=7dc4bae11286. Wu, H., and Tsui, K.W.H. 2020. Does a Reward Program Affect Customers’ Behavioural Intention of Visiting the Airport? A Case Study of Singapore Changi Airport. Journal of Air Transport Management 82 (January), https://doi.org/10.1016/j.jairtraman.2019.101742. Xie, L., and Chen, C. 2014. Hotel Loyalty Programs: How Valuable Is Valuable Enough? International Journal of Contemporary Hospitality Management 26(1): 107–129, https://doi.org/10.1108/IJCHM-08-2012-0145. Zakaria, I., Rahman, B.A., Othman, A.K., Yunus, N.A.M., Dzulkipli, M.R., and Osman, M.A.F. 2014. The Relationship Between Loyalty Program, Customer Satisfaction and Customer Loyalty in Retail Industry: A Case Study. Procedia - Social and Behavioral Sciences 129 (May): 23–30, https://doi.org/10.1016/j.sbspro .2014.03.643. Zakir Hossain, M., Kibria, H., and Farhana, S. 2017. Do Customer Loyalty Programs Really Work in Airlines Business? — A Study on Air Berlin. Journal of Service Science and Management 10(4): 360–375, https://doi.org /10.4236/jssm.2017.104029.

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In the early 1980s, airlines created loyalty programs to encourage passenger loyalty. Within the last decade, European airports followed suit, building their own loyalty programs by collaborating with airport vendors, such as restaurants, duty-free shops, and parking facilities, to provide value-added service to travelers. Airports in the United States have slowly started to embrace the trend by creating their own airport loyalty programs or collaborating with third-party loyalty program providers.

ACRP Synthesis 131: State of Airport Loyalty Programs, from TRB's Airport Cooperative Research Program, provides a comprehensive overview of the current status of U.S. airport loyalty programs.

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