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Contact the National Academies Press

Customer Service

Our Customer Service Department (not the virtual kind, but the human kind) is open from 9:00 a.m. to 5:00 p.m. (EST), Monday through Friday.


Toll-free within the United States and Canada

All other calls
(202) 334-3313

We are closed on weekends and the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Day

Mailing Addresses

Remittance for Check Payments:

The National Academies Press
PO Box 936141
Atlanta, GA 31193-6135

All Other Correspondence and Orders:

The National Academies Press
500 Fifth Street N.W.
Keck 360
Washington, DC 20001

Fax Numbers

Customer Service: (202) 334-2451 
Marketing Department: (202) 334-2793

Permissions and Requests Directory

Reprint Permissions

Permission to use portions of the National Academies Press books in course packs, published articles or books, electronic databases, or other media can be requested by using our Online Form or by contacting our Permissions Department at

Review Copies

If you are interested in obtaining a National Academies Press or Joseph Henry Press book to write a review, please contact our Publicity Department as follows or visit for more information.

Contact NAP Customer Service
Fax (202) 334-2451
Phone (800) 624-6242

The National Academies Press
Publicity Department
500 Fifth Street, NW
Washington, DC 20001

Translation Rights

To secure permission to translate a book published by the National Academies Press or its imprint, the Joseph Henry Press, please contact our Rights Department as follows or visit for more information.

Contact Name Barbara Murphy
Fax (202) 334-2588
Phone (202) 334-1902

Attn: Rights and Translations
The National Academies Press
Keck 314
500 Fifth Street, NW
Washington, DC 20001


Staff Directory

To send e-mail to a staff member, enter the individual's e-mail prefix followed by

Name Title E-mail Prefix Telephone
Director's Office
David May Director  dmay (202) 334-3325
Alphonse MacDonald Publisher, National Academies Press amacdonald  
Publishing Services
Dottie Lewis Director of Publishing Services dlewis (202) 334-2409
Customer Service
Zina Jones Customer Service Manager zjones (202) 334-3116
Marketing and Technology
Barbara Murphy Marketing Operations Manager bmurphy (202) 334-1902
Mark Griskey Director of System Architecture mgriskey  
Sara Sandhu Interactive Design Programmer ssandhu