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TABLE OF CONTENTS AUTHOR ACKNOWLEDGMENTSâ¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦ 2 ABSTRACTâ¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦2 EXECUTIVE SUMMARYâ¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦....2 SECTION 1 BACKGROUNDâ¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦...4 The Industry Need The Project Objectives The Target Audience The ATCI Team SECTION 2 RESEARCH APPROACHâ¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦..6 Working with the ACRP Staff and the Panel Building the Foundation of the Handbook Airport Functional Areas Assessing the Current State Of The Industry Interview Strategy Reality Checks Best Practice Steps SECTION 3 CONCLUSIONS AND RECOMMENDATIONS...â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦12 How Conclusions Were Reached Conclusions The Managerâs Dashboard Recommendations APPENDIX A AVIATION DATA SOURCES......â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦..A-1 APPENDIX B NINE COLUMN TABLES.â¦....â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦..B-1 APPENDIX C BIBLIOGRAPHYâ¦â¦â¦â¦â¦.â¦.â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦.â¦â¦â¦â¦â¦â¦â¦â¦..C-1 APPENDIX D INTERVIEW LISTâ¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦â¦...D-1