Characteristics of Premium Transit Services that Affect Choice of Mode (2014)

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

B-1 A p p e n d i x B Survey Questionnaires Contents B-1 Salt Lake City B-32 Chicago and Charlotte Salt Lake City Introduction Intro Did you know that your travel habits help shape our transportaon system? It's true! The purpose of this survey is to learn from you and others about where you go and how you get there in the Salt Lake City area. The Utah Transit Authority is conducng research to understand what is important to residents when and how you decide to make a local trip. You have been chosen as one of a select group of residents to take part in this study. The results of this survey will help the Utah Transit Authority to beer serve cizens’ transportaon needs. Please click "next queson" to connue. Instruct To back up, use the browser's “back” buon, which is the le poinng arrow in the upper le corner of the screen. If you back up to change an answer, please be sure to click “next queson” to connue forward. It is important that you do NOT use the browser’s “forward” buon because your new answers will not be recorded. Answering all of the quesons will take about 15 20 minutes. For informaon: 1 888 774 5982 or tcrp@surveycafe.com Please click "next queson" to connue. Background Questions (All respondents) SLCres Are you a resident of the greater Salt Lake City area? Yes No [TERMINATE]

B-2 Characteristics of premium Transit Services that Affect Choice of Mode Employ What is your employment status? Employed full me Employed part me Homemaker Rered Not currently employed Are you a student? Yes full me student Yes part me student No – not a student Univ (If student) Where are you a student? Brigham Young University Salt Lake Community College University of Utah Utah Valley State University Weber State University Westminster College Other, please specify: Did you aend school there last week? Yes No, out for the season, but aended in spring of 2009 No, taking me off from school right now workHome (If employed) Do you typically work from home as part of your job? No Yes

Survey Questionnaires B-3 Familiar How informed do you feel you are about the Salt Lake City area’s public transit services (e.g., types of service available, routes, schedules, fare opons)? Very informed Somewhat informed Neither informed nor uninformed Somewhat uninformed Very uninformed trans Which types of public transit have you used in the Salt Lake City area within the past 12 months? Please select all that apply. Frontrunner (Commuter Rail) TRAX (Light Rail) MAX (Bus Rapid Transit) Express bus Local bus I have not used transit in the past 12 months [This queson defines transit user vs. transit NON user] transAcc [Skip if hasn’t used any transit] For each of the following types of transit you use, how do you typically get to the staon/stop? [Show transit selected in previous queson] Walk Bike Drive and park Get dropped off Taxi Transit Frontrunner (Commuter Rail) TRAX (Light Rail) MAX (Bus Rapid Transit) Express bus Local bus

B-4 Characteristics of premium Transit Services that Affect Choice of Mode triptype In the past week, which types of trips have you made? Please indicate all trips where you le home and traveled by car, transit, walking, biking, etc. Please select all that apply. Home to work (hide if not employed or if usually work from home) Home to school (hide if not student or not currently going to school) Home to shopping (groceries, drug store, clothing, etc.) Home to entertainment, recreaon, eang out Home to other personal acvies (medical appointment, church, vising family and friends, etc.) None of the above [TERMINATE] carAvail Do you usually have a car available to get to [insert trip type]? Yes No bikeUse In the past month, have you used a bike to get to [insert trip type]? Yes No carshare In the past month, have you carpooled, shared a ride, or been dropped off at [insert trip type]? Yes No

Survey Questionnaires B-5 parkFree farepaywork (If employed) Is parking free at your work? Yes No Does your employer offer subsidies on transit/parking costs for your trip to work? No, I pay my transit/transporta
on costs Yes, my employer pays all the costs If checked, then pop up: Please indicate how much your employer pays for your transit fare: ____________ Please indicate how much your employer pays for your parking costs:___________ Yes, my employer pays part of the cost If checked, then pop up: Please indicate the amount your employer pays as part of your transit fare: ____________ Please indicate how much your employer pays as part of your parking costs:___________ farepayschool (If student) Does your school pay for/subsidize any transit costs for your trip to school? No, I pay all the cost Yes, I have a free transit pass provided by my school/university Yes, I get a discounted transit pass through my school/university (If pay for transit) How much do you pay for your transit pass each month? Does your school pay for/subsidize any of your parking costs for your trip to school? Parking is free where I go to school/university Yes, I get discounted parking at my school/university: (If pay for parking) How much do you pay for parking at school each month?

B-6 Characteristics of premium Transit Services that Affect Choice of Mode transitCheck (If transit user AND employed) Are you enrolled in a program (like TransitChek TM) where you use pre-tax contribuons to pay for the following? Yes - I'm enrolled in a program to pay for transit Yes - I'm enrolled in a program to pay for parking No, I am not enrolled in this type of program Transit Awareness and Consideration Questions (All respondents) home (All respondents) What is your home address? Street or nearest intersecon______________ City_______________ State_______ Zip_______ tranHome (All respondents) What types of public transit are currently offered in your neighborhood within walking distance of your home or primary residence? Please select all that apply. Frontrunner (Commuter Rail) TRAX (Light Rail) MAX (Bus Rapid Transit) Express bus Local bus There is no public transit currently available in my neighborhood [Skip to origstop] I don’t know what public transit services are available in my neighborhood [Skip to tranPNR]

Survey Questionnaires B-7 TranHomeDet (If transit user) Please tell us a lile more about the public transit within walking distance of your home. (Show only what they checked in Tranhome1) I have used this service in the last month. How many minutes does it take to walk from home to the stop/staon? Frontrunner (Commuter Rail) Drop down # minutes TRAX (Light Rail) Drop down # minutes MAX (Bus Rapid Transit) Drop down # minutes Express bus Drop down # minutes Local bus Drop down # minutes BusRoute1 (If transit user who selected local bus in Tranhome1detail) Can you tell us what bus routes are available within walking distance of your home? [insert 5 text boxes for respondent to enter up to 5 routes] hstop1 (If transit user) What is the locaon of the public transit stop that is closest to your home or primary residence? Use geocoder map or enter address/intersecon _________________ Address or Intersecon (i.e., corner of 7th Avenue & Main Street) City___________ St__________zip__________ Don’t know

B-8 Characteristics of premium Transit Services that Affect Choice of Mode origstop (If transit NON user only and did not say “don’t know” in tranHome) Please answer yes or no for each of the following statements about the public transit stop that is within walking distance of your home. Do you know the route(s) serviced at the public transit stop within walking distance of your home? Yes No Are you familiar with the transit schedule(s) at the public transit stop within walking distance of your home? Yes No Do you know how to pay the fare of the transit service(s) that stop within walking distance of your home? Yes No Do you know what the transit fare cost is at the public transit stop within walking distance of your home? Yes No Do you know how to travel to where you work, go to school, the place where you went on your most recent “[insert triptype]” trip from the public transit stop within walking distance of your home? Yes No tranPNR (If auto available) What types of public transit are currently available at a Park and Ride locaon convenient to your home or primary residence? Please select all that apply. Frontrunner (Commuter Rail) TRAX (Light Rail) MAX (Bus Rapid Transit) Express bus Local bus There is no public transit currently available at a Park and Ride convenient to my home [Skip to tranOth] I don’t know what public transit services are available at a Park and Ride convenient to my home [Skip to tranOth]

Survey Questionnaires B-9 TranPNRDet (If transit user and if selected a transit mode in tranPNR) Please tell us a lile more about the public transit at Park and Rides convenient to your home. (Show only what they checked in TranPNR2) I have used this transit at a Park and Ride in the last month. Which Park and Ride locaon do you typically park at to use transit? Frontrunner (Commuter Rail) Drop down TRAX (Light Rail) Drop down MAX (Bus Rapid Transit) ________ Express bus ________ Local bus ________ Drop down lists FrontRunner TRAX Pleasant View, 2700 N. Hwy. 89 900 South 900 S Ogden, 2350 S. Wall Ave. Ball Park 1300 S 180 W Roy, 4155 S. Sandridge Dr. Central Pointe 2100 S 221 W Clearfield, 1250 S. State St. Millcreek 3300 S 210 W Layton, 150 S. Main St. Meadowbrook 3900 S 188 W Farmington, 450 N. 850 W Murray North 4400 S 71 W Woods Cross, 750 S. 800 W Murray Central 5200 S 140 W Salt Lake City, 250 S 600 W Fashion Place West 6400 S 222 W Midvale Fort Union 7200 S 180 W Midvale Center 7720 S 95 W Historic Sandy 9000 S 165 E Sandy Expo 9400 S Sandy Civic Center 10000 S 115 E

B-10 Characteristics of premium Transit Services that Affect Choice of Mode TranPNRexp (If transit user who used Express Bus in last month) From a Park and Ride, which of the following express buses have you used in the past month? 451 Tooele Express 456 Ogden/UNISYS/Rocky Mtn. Express 472 Ogden Salt Lake Express 473 SLC Ogden Hwy 89 Express 685 Brigham City/Ogden Express 801 SLC/Orem/Provo Express 802 SLC/Utah County Express 803 North Utah County/Salt Lake Express 804 SLC/Lindon Express 805 South Utah County/SLC Express 806 Eagle Mtn/Saratoga/SLC Express 807 PG/Cedar Hills/Highland Express 810 UofU/American Fork Express 817 Provo/Orem TRAX Express Other tranDest (All respondents) Do you know the locaon of the public transit stop that is closest to your [insert desnaon]? Yes No transDestDet (If transit user and answered “yes” to tranDest) Please tell us about the public transit stop that is closest to [insert desnaon]. Use geocoder map or enter address/intersecon _________________ Address or Intersecon (i.e., corner of 7th Avenue & Main Street) City___________ St__________zip__________

Survey Questionnaires B-11 considtran [If transit user] Would you consider using transit for any of the following types of trips? Check all that apply. Yes, for work (if employed) Yes, for school (if student) Yes, for shopping (groceries, drug store, clothing, etc.) Yes, for entertainment, recreaon, eang out Yes, for other personal acvies (medical appointments, church, vising family and friends, etc.) No deststop (If transit non user and answered “yes” to tranDest) Please answer yes or no for each of the following statements about the public transit stop that is closest to [your work/your school/ the place where you went on your most recent “[insert triptype]” trip]. Do you know the route(s) serviced at the public transit stop closest to [your work/your school/the place where you went on your most recent “[insert triptype]” trip]? Yes No Are you familiar with the transit schedule(s) at the public transit stop closest to [your work/your school/the place where you went on your most recent “[insert triptype]” trip]? Yes No Do you know how to pay the fare at the public transit stop closest to [your work/your school/the place where you went on your most recent “[insert triptype]” trip]? Yes No Do you know what the transit fare cost is at the public transit stop that is closest to [your work/your school/the place where you went on your most recent “[insert triptype]” trip]? Yes No

B-12 Characteristics of premium Transit Services that Affect Choice of Mode Specific Trip Questions (All respondents) mode (All respondents) Next we’d like you to ask you about your most recent trip from your home to [insert trip type]. How did you get from your home to [insert trip type]? If you walked or biked to [insert trip type] on your most recent trip, please think of another trip using a car or transit. If you used more than one type of transportaon, please select the one you spent the most me on during this trip. Drove own vehicle (car, truck, SUV, minivan, motorcycle) Rode with someone else/Carpool/Vanpool/Rideshare FrontRunner (Commuter Rail) (only show if used transit in past year) TRAX (Light Rail) (only show if used transit in past year) MAX (Bus Rapid Transit) (only show if used transit in past year) Express bus (only show if used transit in past year) Local bus (not express service) (only show if used transit in past year) Taxi AnyTran (If drove/rode as primary mode) Did you use transit for any part of your trip from your home to [insert trip type]? Yes No dest (All respondents) What is the desnaon address of your most recent “[insert triptype]” trip from home that you make using [insert mode]? Street or nearest intersecon ______________ City_______________ Zip_______ Click here to use a map [insert mapping module]

Survey Questionnaires B-13 cbcmodealt (All respondents) We see that you used [insert mode] for your most recent [insert triptype] trip: What other types of transportaon could you have used for this trip? Please select all that apply. [exclude mode that was used] No other types available Drive own vehicle (car, truck, SUV, minivan, motorcycle) Rode with someone else/Carpool/Vanpool/Rideshare FrontRunner (Commuter Rail) TRAX (Light Rail) MAX (Bus Rapid Transit) Express bus Local bus (not express service) Taxi Walk Bike ynoAltMode Why didn't you use the transit opon(s) available to you on your most recent trip? I don't know much about my transit opon(s) I don't like taking transit I need my car for other reasons Transit service isn't good enough ynoaltmode2 [If selected needed car for other reasons] What did you need your car for on your most recent trip? Need car for work related trips Running errands Can't carry what I need on transit Need car because transit doesn't run early/late enough Need to pick up/drop off up kids/spouse Need car to match my flexible schedule Other, please specify:

B-14 Characteristics of premium Transit Services that Affect Choice of Mode Ynoaltmode3 [If selected transit service wasn’t good enough] What about the transit service didn't meet your needs for your most recent trip? Too many transfers Didn't run oen enough Travel me was too long Would take too long to get to the staon/stop Didn't run early/late enough Not reliable enough Other, please specify: AccessMode (If transit user from “mode” in this secon) At the start of the trip, how did you get from your home to the first [insert mode] staon/stop? Drove car and parked Rode in car and was dropped off Taxi Walked or biked Took transit Transfers (If transit user from “mode” in this secon) How many transfers did you make on your [insert triptype]? No transfers 1 transfer 2 transfers 3 or more transfers (If transferred pop up…) Where did you transfer?

Survey Questionnaires B-15 TripTime (All respondents) How long did it take you to get from home to [insert trip type]? Please enter the number of minutes in the appropriate boxes, or enter a zero if there was no me. ______<insert access mode> from home to the first [insert transit type] staon/stop (if transit user from “mode” in this secon) ______ waing for transit (if transit user from “mode” in this secon and made transfers) ______traveling in transit vehicles (if transit user from “mode” in this secon) ______ge­ng from final transit staon/stop (if transit user from “mode” in this secon) ______ge­ng from final transit staon/stop (if transit user from “mode” in this secon) ______ge­ng from final transit staon/stop (if transit user from “mode” in this secon) ______Total door to door travel me (adds automacally) TripCost1 (If transit user from “mode” in this secon) How much did it cost to make your trip from home to [desnaon] for each of the items below? Please enter a zero where there was no cost. $_____ Transit fare $_____ Parking (show if accMode = drove) Check the type of transit pass you used: Daily Monthly: Adult Monthly: Reduced Fare (Seniors/Disabled) Premium Express Premium Express Reduced (Seniors/Disabled) Free Educaon Pass (University of Utah employees and students) Paratransit: Monthly Paratransit: 10 trip Paratransit: 30 trip

B-16 Characteristics of premium Transit Services that Affect Choice of Mode TripCost2 (Show if drove or rode in car in mode) What is the average gas mileage per gallon for your car? 10 15 mpg 16 20 mpg 21 25 mpg 26 30 mpg 31 40 mpg Over 40 mpg How much did you pay to park at [insert triptype]? Please enter a zero if you parked for free. $_____Parking tripstops For your most recent “[insert triptype]” trip, did you make any stops (not for transfers) along the way? No stops 1 stop What was the reason for your stop? (Drop down choices below) 2 or more stops What were the reasons for your stops? (Drop down choices below SATA) [randomize order] To pick up/drop off child To pick up/drop off spouse/partner To buy groceries To stop for coffee, newspaper, etc. To pick up/drop off dry cleaning To get gas (if drive or carpool selected above) To make a business/school related stop Pick up/meet other carpool members (if carpool selected above) Other, please specify: _________________________

Survey Questionnaires B-17 transitopin (If transit user) Please indicate how strongly you agree or disagree with each of the following statements. Statements will be shown in random order. Strongly Agree Agree Neutral Disagree Strongly Disagree I currently make an effort to take public transit whenever I can. If I wanted to, I could use public transit more frequently. I am able to take transit from my neighborhood to downtown Salt Lake City. I am able to take transit from my neighborhood to important and useful desnaons (i.e., places I work, shop, go to school, run errands, etc.) The transit system makes it easy for me to purchase my fare. When waing for transit, I know when the next bus or train is scheduled to arrive.

B-18 Characteristics of Premium Transit Services that Affect Choice of Mode notransitopin (If transit NON user) Please indicate how strongly you agree or disagree with each of the following statements. Statements will be shown in random order. Strongly Agree Agree Neutral Disagree Strongly Disagree Don’t Know It’s easy to plan a trip using transit. I’m the kind of person who rides transit. Transit is oen dirty. For me, car is king! Nothing will replace my car as my main mode of transportaon. There’s just not enough transit frequency or hours of service for transit to be convenient. I’m not afraid to ride transit. Geng to and from transit staons/stops is not pedestrian friendly and is very unpleasant. I have to drive to get to transit anyway, so I may as well just drive my car the whole way. I would take transit if the environment in and near the staons/stops was improved with nice lighng, benches, and convenient vendors, like coffee shops, dry cleaners, etc.

Survey Questionnaires B-19 CBC Section (All respondents) cbcintro In the quesons that follow, think about your recent one way “[insert triptype]” trip you described earlier using [insert mode]. Please imagine that you could make your trip in any of the three ways shown on the following pages, and think about the different mes, costs, etc., for each opon. Then select the opon you would be most likely to choose. In the eight screens that follow, you will see three opons shown on each page comparing a trip made by various methods: Auto [if available] Bus (includes MAX (Bus Rapid Transit), Express bus, and local bus) Train (includes Frontrunner (Commuter Rail) and TRAX (Light Rail)) Please look at each opon carefully because choices will change from screen to screen. All changes will be bolded. cbcIntro2 Please review the following definions for standard and premium on board features below before answering the quesons on the following screens. If you need to review these definions on the following screens, put your mouse over the icon. STANDARD features include: Transit vehicle has some air condioning and heang Your trip is crowded and you may or may not have a seat Transit vehicle is maintained, but not new PREMIUM features include: Seats on board are ample and comfortable, with back and neck support Transit vehicle has efficient air condioning and heang There are always available seats on board and vehicle is not over crowded Transit vehicle is very new and clean STANDARD staon/stop design features include: Staon/stop is maintained Staon/stop has some benches Staon/stop is safe MODERNIZED staon/stop design features include: Staon/stop is well maintained and clean Benches at staon/stop are clean and comfortable Staon/stop is well lit and safe Staon/stop has shelter to effecvely protect from bad weather Staon/stop is close to other services (coffee shop, dry cleaners, grocery, etc.) Real me Informaon STANDARD staon/stop: does NOT have real me info, but transit routes and schedules are posted INFORMATIVE staon/stop: has real me info AND transit routes and schedules are posted

B-20 Characteristics of Premium Transit Services that Affect Choice of Mode cbc Which opon would you prefer if you were to make your trip? …. EXAMPLE SCREEN

Survey Questionnaires B-21 Attribute Variaon Auto Bus Train 3rd Transit Opon (if no auto avail) 1 2 3 4 1 2 3 4 1 Free 2 Same as current ($5 if currently park free) 3 50% more 4 100%more 1 $1.50 2 $2.50 3 $3.50 4 $4.50 1 1 of out 10 trips takes 30% 2 1 of out 10 trips takes 50% 3 1 of out 10 trips takes 70% 4 1 of out 10 trips takes 90% 1 1 of out 10 trips takes 30% 2 1 of out 10 trips takes 40% 3 1 of out 10 trips takes 50% 4 1 of out 10 trips takes 60% 1 n/a 2 n/a 3 n/a 4 n/a 1 n/a 2 n/a 3 n/a 4 n/a 1 n/a 2 n/a 3 n/a 4 n/a 1 n/a 2 n/a 3 n/a 4 n/a 1 n/a 2 n/a 1 n/a 2 n/a 1 n/a 2 n/a 3 n/a 4 n/a 1 n/a 2 n/a 3 n/a 4 n/a 1 n/a 2 n/a 1 n/a 2 n/a 1 n/a 2 n/a 1 n/a 2 n/a 1 2 5 Long Trip 10% less than current trip Same as current ($6 if did't use transit for current trip) 10%more than current trip 20%more than current trip 13 Local/Long Trip Local Long (if current trip is < 10 miles, then only show local) $2.00 12 Real Time Info Transit Fare most respondents Long Trip Gas Cost 2 20% longer than current trip 15% shorter than current trip 11 10 On Board Amenities Station/Stop Design Transfers 1 In Vehicle Travel Time Long Trip Parking Cost Long Trip 4 3 Reliabil ity Local Trip $1.00 n/a 1 out of 10 trips delayed, service is 10 minutes late 1 out of 10 trips delayed, service is 5 minutes late Local Trip 20% less than current trip Same as current ($2 if did't use transit for current trip) 20%more than current trip 30%more than current trip Local Trip Same as current trip 15% longer than current trip 25% longer than current trip 10% shorter than current trip Same as current trip 10% longer than current trip Free 50%more ($5 if currently park free) n/a n/a n/a n/a n/a n/a Transit Fare students/ employees with free transit pass Local Trip n/a $4.00 Free $0.50 $1.00 $2.00 Free Walk 7 Access Time 5 minute <insert access mode> to station/stop 10 minute <insert access mode> walk to station/stop Drive/get dropped off 6 Access Mode Down town Wait 3 minutes Wait 5 minutes Wait 8 minutes Wait 12 minutes No transfer Transfer Wait —me8 Wait 5 minutes Wait 15 minutes Wait 20 minutes Wait 10 minutes Outside Down town 9 INFORMATIVE station/stop STANDARD station/stop information 1 out of 10 trips delayed, service is 5 minutes late 1 out of 10 trips delayed, service is 10 minutes late n/a n/a PREMIUM on board transit amenities STANDARD on board transit amenities MODERNIZED station/stop STANDARD station/stop design

B-22 Characteristics of premium Transit Services that Affect Choice of Mode Debrief Section yNoTrans (If never chose a transit opon) What is the main reason you never selected the transit opon in the previous secon? Travel me too long Doesn’t fit my schedule Less reliable than driving Too difficult to get to transit staon/stop Not safe enough Too crowded Uncomfortable Confused about how to use transit Transit is too dirty Need car for other reasons Transit doesn’t go where I need to go It would require too many transfers to make the trip by transit Other, please specify: Deb1 – Deb12 only asked of non transit users Deb1 (If said travel me too long) How much longer would your trip take if you used transit instead of driving? _____ minutes Don’t know Deb2 (If doesn’t fit schedule) Please tell us a li‡le bit more about why transit does not fit your schedule. Doesn't run early/late enough Doesn't come oŠen enough I have to run errands/pick up my kids which makes transit too difficult to use Not flexible enough for my busy lifestyle Other, please specify:

Survey Questionnaires B-23 Deb3 (If said it’s less reliable) Please tell us a lile bit more about why you consider transit unreliable. Transit is oen late Don't know if I'll get a seat Bus might pass my stop if too many people are already on board Might miss my transfer Schedules are incorrect If I miss a bus or train, I have to wait too long for the next one Other, please specify: Deb4 (If said difficult to get to staon/stop) Please tell us a lile bit more about why it is difficult to get to the transit sta‚on/stop. Too far to walk Don't want to walk/can't walk No sidewalks to get to the sta‚on/stop Need to cross major roads, making it difficult to get to the stop Only parking spaces are too far from sta‚on/stop Too expensive to park near the sta‚on/stop Other, please specify: Deb5 (If said unsafe) Please tell us a lile bit more about why transit isn't safe. Too much traffic on the way to the sta‚on/stop Sta‚on/stop in a bad neighborhood The walk to the stop/sta‚on goes through a dangerous area Sta‚on/stop is in a dangerous area and I don't want to wait there Lack of police/security presence at the sta‚on/stop Lack of security cameras at sta‚on/stop Worried about the type of people on the bus or at the sta‚on/stop I don't like to walk home in the dark from the sta‚on/stop Other, please specify:

B-24 Characteristics of premium Transit Services that Affect Choice of Mode Deb6 (If said too crowded) Please tell us a lile bit more about how transit crowding affects you. Can't get a seat and have to stand Can't get a seat and crowded even when standing Can get a seat, but it's too close to other riders Other, please specify: Deb7 (If said uncomfortable) Please tell us a lile bit more about why transit is uncomfortable. Temperature – it's too hot or cold Seats are hard Seats are too close together Not enough seats Air condi­oning/heat don't work properly Don't like being so close to other riders Other, please specify: Deb8 (If said confusing) Please tell us a lile bit more about why transit is confusing to use. Don't know how to find out about how to use transit or where it goes Not sure how to find the right sta­on/stop Not sure which route to get on to get me to my des­na­on Don't know how long the trip will take using transit Not sure where to park I don't know how much it will cost me Not sure how to buy a ­cket or what I need to do to board a bus/train Not sure where to transfer Not sure how safe the trip will be Other, please specify:

Survey Questionnaires B-25 Deb9 (If said too dirty) Please tell us a lile bit more about what you consider to be dirty about transit. Staon/stop Benches Transit vehicle People on the bus/train Other, please specify: Deb10 (If need car) Please tell us a lile bit more about what else you need your car for. Running errands Need to pick up/drop off up kids/spouse Need car to match my flexible schedule Need car for work related trips Need car because transit doesn't run early/late enough Can't carry what I need on transit Other, please specify: (If said need car b/c can’t carry what they need on transit) What do you need to carry that is too big/heavy to bring on transit (e.g., too many grocery bags, something for work, stroller)? _______________________ Deb12 (If said too many transfers) How many transfers would you typically need to make? ___transfers How many transfers would you be willing to make? ___transfers

B-26 Characteristics of premium Transit Services that Affect Choice of Mode Available Transit Alternatives altmode1 4 (Aer the eight screens of CBC experiment…) Thanks for considering all the transportaon opons shown on the previous screens. Thinking back to the trip you described using [insert mode] from your home to [insert trip type] that took [insert total trip me]minutes, did you know you had a [insert other mode opon from skims data] opon that would have taken [insert minutes from skims data]? Yes No (If yes and transit user) Why did you decide not to use the [insert other mode opon from skims data]? [Open end] __________________________________________________________________ (If yes and don’t use transit, see debrief secon) (If no) If you had known you could have used the [insert other mode opon from skims data], would you have considered using it? Yes No (If no and don’t use transit, see debrief secon) (If no and transit user) Why would you not have considered using the [insert other mode opon from skims data]? [Open end] __________________________________________________________________

Survey Questionnaires B-27 MaxDiff Section (If transit users) mdintro (For transit users only. MaxDiff not shown to transit non-users as they will not know how to answer.) Thank you for your answers so far. We’re nearly done. In the next secon of the survey you will go through a series of 8 more screens. You will be asked to choose the one transit opon you MOST PREFER and the one that you LEAST PREFER. Please click "Next Queson" to begin. Maxdiff EXAMPLE SCREEN

B-28 Characteristics of premium Transit Services that Affect Choice of Mode Attribute Inverse of attribute Travel Time Transit Fare Real Time Info About Next Transit Arrival/Departure Real me info available NO real me info available Route Name/Number Idenficaon Easy to idenfy on outside of transit vehicle Difficult to immediately idenfy on outside of transit vehicle On Board Seating Availability Always available seats Oen crowded; you might not get a seat On Board Seating Comfort Seats are comfortable and a good size Seats are standard On Board Temperature Effective air conditioning and heating Some air conditioning and heating Cleanliness of Transit Vehicle Very new and clean Maintained, but not new Reliability 1 in 10 trips are 5 mins late or more 1 in 10 trips are 15 mins late or more Station/Stop Security Enhanced (e.g., emergency call buons, surveillance cameras, security personnel) No added security features Schedule Span Transit runs from 4 AM unl 11 PM Transit runs from 6 AM unl 9 PM Transit Frequency Arrives every 10 mins. in rush hour and every 20 mins. in non rush hour Arrives every 20 mins. in rush hour and every 60 mins. in off peak Station/Stop Lighng/Safety Well lit with police presence Normal lighng and no police presence Station/Stop Shelter Effectively protects you from bad weather Limited or no shelter Proximity to Services Close to coffee shop, dry cleaners, grocery, etc. NOT close to coffee shop, dry cleaners, grocery, etc. Cleanliness of Station/Stop Well maintained and clean Maintained Station/Stop Benches Clean and comfortable Some benches Transfer Distance Convenient (short walking distance or on same platform) Several minute walk Station/Stop Distance Within 10 mins. walk of your home/work NOT within 10 mins. walk of your home/work Parking Distance Within 10 mins walk from station/stop NOT within 10 mins. walk from station/stop Ease of Boarding Easy to board; doors are level with platform/curb Must step up to board Fare Machines Fast and easy to use Slow and somewhat confusing On board wireless high speed internet (Wi Fi) Available Not available Local Trips: 5% shorter; same as current; 5% longer; 10% longer Long Trips: 10% shorter; same as current; 10% longer; 15% longer Most respondents: Local Trips: 10% less; same as current (base of $2 if did not use transit for current trip); 10% more; 15% more Long Trips: 5% less; same as current (base of $6 if did not use transit for current trip); 5%more; 10%more Students/employees with free transit pass: Local Trips: Free, $0.50, $1.00, $1.50 Long Trips: Free, $1.00, $2.00, $3.00

Survey Questionnaires B-29 Demographic Questions (All respondents) SLCResTime homedur We really appreciate the me you’ve spent giving us your informa on and opinions. This is the last sec on, and we want to collect this last bit of informa on only to make sure we have a representa ve group of people from the Salt Lake City area. This informa on is being collected only to classify respondents in this study and will not be used for any other purpose. How long have you lived in the Salt Lake City area? Less than 6 months 6 months to 1 year 1–2 years 2–3 years 3–5 years More than 5 years How long have you lived at your current home (your primary residence)? Less than 6 months 6 months to 1 year 1–2 years 2–3 years 3–5 years More than 5 years gender age What is your gender? Female Male What is your age? 16–24 25–34 35–44 45–54 55–64 65–74 75 or older

B-30 Characteristics of premium Transit Services that Affect Choice of Mode hhsize hhkid How many people live in your household? 1 (I live alone) 2 3 4 5 or more If household size is two or more: How many of the people in your household are under age 18? 0 1 2 3 4 or more hhlic How many licensed drivers are there in your household? 0 1 2 3 4 or more vehnum How many cars, motorcycles, pick up trucks, minivans, SUVs, etc., are there in your household? 0 (no vehicles) 1 vehicle 2 vehicles 3 vehicles 4 vehicles 5 or more vehicles

Survey Questionnaires B-31 income Which category best represents your household’s annual income before taxes? *Note: this informaon is used only to make sure we have acquired a representave sample of the populaon. Less than $25,000 $25,000 – $34,999 $35,000–$49,999 $50,000–$74,999 $75,000–$99,999 $100,000–$124,999 $125,000–$149,999 $150,000–$174,999 $175,000–$199,999 $200,000 or more mobility Do you have a condion that substanally limits your physical acvies such as walking or climbing stairs? Yes No Prefer not to answer comment Thank you for parcipang! All of your responses have now been saved. If you would like to add any suggesons for improving public transit services in and around the [Salt Lake City/Portland/Greater New Jersey and New York City] area, please type them below. Otherwise, please click “next queson’ to complete the survey. end Thank you for your parcipaon! This survey is conducted by: Resource Systems Group, Inc. (RSG) For: The Naonal Academies: Federal Transit Cooperave Research Program (TCRP) in conjuncon with the Utah Transit Authority (UTA) [Show logos of RSG, Natl. Academies, and UTA]

B-32 Characteristics of premium Transit Services that Affect Choice of Mode Chicago and Charlotte Introduction and Background Questions Intro Did you know that your travel habits help shape our transportaon system? It's true! The purpose of this survey is to learn from you and others about where you go and how you get there in the <city> area. The <authority> is conducng research to understand what factors are important to residents when they decide to make a local trip. You have been chosen as one of a select group of residents to take part in this study. The results of this survey will help <authority> beer serve cizens’ transportaon needs. Please click "Next Queson" to connue. Instruct Instrucons To back up, use the browser's “back” buon, which is the le† poinng arrow in the upper le† corner of the screen. If you back up to change an answer, please be sure to click “Next Queson” to connue forward. It is important that you do NOT use the browser’s “forward” buon because your new answers will not be recorded. Answering all of the quesons will take about 15 20 minutes. For informaon: 1 888 774 5982 or tcrp@rsgsurvey.com Please click "Next Queson" to connue. (All respondents) Res Are you a resident of the greater <city> area? Yes No (terminate) Employ What is your employment status? Employed full me Employed part me Self employed Homemaker Rered Not currently employed Student Are you currently a student? Yes, a full me student Yes, a part me student No, not currently a student Informed How informed do you feel you are about the <city> area’s public transit services (e.g., types of service available, routes, schedules, fare opons)? Very informed Somewhat informed Neither informed nor uninformed Somewhat uninformed Very uninformed

Survey Questionnaires B-33 tranUse How oen to you use the following public transit op ons? [columns] 5 or more mes per week 3 4 mes per week 1 2 per week 1 3 mes per month 5 11 mes per year 4 mes or less per year Never [rows] CTA local bus CTA express bus Pace bus CTA train (the “L”) Metra commuter rail CATS local bus (includes neighborhood shu‡le) CATS express bus LYNX light rail modePurp In the box below, for each of the transporta on op ons listed please select every type of trip you made in the past week that took at least 10 minutes. Select all that apply. If you used more than one transporta on op on on a trip, select a box for each op on. [columns] (If full me, part me, or self employed) Commute trips between home and work (If full or part me student) Commute trips between home and school Trips between home and a loca on other than work/school I did not make any trips using this transporta on op on [rows] Car (Don’t show any transit opons that the respondent reported never using on tranUse) CTA local bus CTA express bus Pace bus CTA train (the “L”) Metra commuter rail CATS local bus (includes neighborhood shu‡le) CATS express bus LYNX light rail Walk/Bike

B-34 Characteristics of premium Transit Services that Affect Choice of Mode Questions about Reference Trip (All respondents) reference We’d now like to ask you some quesons about yourmost recent trip: From home to work (school, somewhere other than work/school) That took 10 minutes or more Traveling by car (Using a CTA local bus, etc.) From work (school, somewhere other than work/school) to home That took 10 minutes or more Traveling by car (Using a CTA local bus, etc.) Do you have this trip in mind? Yes No (terminate) dow What day of the week did you make your most recent trip like this? Monday Tuesday Wednesday Thursday Friday Saturday Sunday endloc (If assigned reference trip is not between home and work or school) What was your main desnaon on this trip? Work School Shopping locaon Friend’s home Business locaon (sales call, meeng, etc.) Other place of business (restaurant, doctor’s office, etc.) Other, please specify

Survey Questionnaires B-35 endLocConf (If work or school selected) You said that the main desnaon for your trip was <WORK/SCHOOL>. We would like you to think about your most recent trip: Starng at home and going somewhere other than work/school That took at least 10 minutes Traveling by car (Using a CTA local bus, etc.) Do you remember your most recent trip like this? Yes (branch back to dow) No (terminate) geoO Where is the <beg loc> (where your trip began) located?* Please enter an address (with street number) or the nearest intersecon in the boxes below. If you do not know this informaon or you would prefer to find the locaon on a map. Please select “I would rather use a map.” I would rather use a map Address or Intersecon City State Zip Code To use the map: 1. Click on the map to zoom in on your locaon 2. Keep zooming unl a marker appears 3. Connue to drag the map and click on the locaon unl the marker is in the right place (the street number does not have to be exact) 4. Click “Next Queson” to proceed *Note: Your informaon will be kept strictly confidenal and will only be used for this survey. Your responses will never be linked back to your personal informaon. geoD Where is the <end loc> (where your trip ended) located?* Please enter an address (with street number) or the nearest intersecon in the boxes below. If you do not know this informaon or you would prefer to find the locaon on a map. Please select “I would rather use a map.” I would rather use a map Address or Intersecon City State Zip Code To use the map: 1. Click on the map to zoom in on your locaon 2. Keep zooming unl a marker appears 3. Connue to drag the map and click on the locaon unl the marker is in the right place (the street number does not have to be exact) 4. Click “Next Queson” to proceed *Note: Your informaon will be kept strictly confidenal and will only be used for this survey. Your responses will never be linked back to your personal informaon.

B-36 Characteristics of premium Transit Services that Affect Choice of Mode tranAccMode (If transit) On this trip, how did you get from <beg loc> to the first transit staon/stop? Drove and parked Dropped off by car Walked Biked Taxi/Limousine Other, please specify: tranModes (If transit) What type(s) of transit did you use on your trip (from <beg loc> to <end loc>)? Please tell us about all of the types of transit you used on your trip in the order you used them. When you are finished submi…ng ALL of the types of transit you used, please select “le‡ transit” and click the “Submit” buŠon. I first used: Submit My trip: Chicago types: CTA local bus CTA express bus Pace bus CTA train (the “L”) Metra commuter rail Charloe types: CATS local bus (includes neighborhood shuŠle) CATS express bus LYNX light rail (must select the opon that you are meant to be thinking of for your reference trip) tranEgrMode (If transit) A‡er you le‡ transit, how did you get to the <end loc>? Drove parked vehicle Picked up by car Walked Biked Taxi/Limousine Other, please specify:

Survey Questionnaires B-37 autoAvailUsual Do you usually have a car available to make the trip from <beg loc> to <end loc>? Yes No autoAvailTrip (If transit) When you made your trip on <dow>, did you have a car available to make the trip from <beg loc> to <end loc>? Yes No autoSpecs (If respondent drove on ref trip, usually has a car available, or had one available this me) (If auto) What type of car did you drive on this trip? (If transit and had one available) What type of car did you have available to make this trip? (If transit and did not have one available but usually does) What type of car do you usually have available to make this trip? [drop down lists] Type of car: Year: Fuel type: Compact List 1985 – 2010 Gasoline Sedan Older than 1985 Diesel Minivan Hybrid Pick up truck Electric SUV Cargo van tranTravTime (If transit ref trip) Please tell us some more about your trip. What me did you leave <beg locaon>? How long did it take to get to transit? How long did you wait for transit (in total)? How long did you ride on board transit (in total)? How long did it take to get from transit to your desnaon? How long were you at any other stops along the way (e.g., coffee)? You arrived at <end locaon> at _____________<adds automacally>

B-38 Characteristics of premium Transit Services that Affect Choice of Mode autoTime (If auto ref trip) Please tell us some more about your trip. What me did you leave <beg loca on>? How long did you spend traveling? How long did you spend at stops? Your arrived at <end loca on> at ________________ (adds automacally) tranTicket (If transit ref trip) How did you pay your fare on the <authority><transit mode used>? Cash/regular one ride fare Weekly pass Monthly pass 10 ride local pass Senior reduced fare ADA reduced fare Chicago Card (blue card) Chicago Card Plus (blue and yellow card) Transit card 1 day pass 3 day pass 7 day pass 30 day pass Weekend pass (Metra only) Express service (Pace only) Regular 10 ride plus cket (Pace only) Premium 10 ride plus cket (Pace only) Pace Campus Connec on (Pace only) Seniors Ride Free Military Service Pass People with Disabili es Ride Free tranParkCost (If drove and parked for access or drove parked vehicle for egress) How much did you pay to park at the transit sta on/stop? Please enter a zero if you did not pay to park. $______

Survey Questionnaires B-39 destParkCost (If auto, start at home) How much did it cost to park at <end loc>? (If auto, start at work/school) How much did it cost to park while at <beg loc>? (If transit, start at home and parked car egr) How much did it cost to park at <end loc>? (If transit, end at home and drive and park acc) How much did it cost to park while at <beg loc>? If you parked in a locaon you pay for weekly or monthly, please report the cost and duraon (weekly or monthly) of your parking pass. $________ Daily Weekly Monthly I did not pay to park destParkCostHyp (If transit, start at home and auto avail and not park egr) On the day of your trip, how much would it have cost you to park at <end loc>? (If transit, ended at home and auto avail and not park acc) How much would it have cost you to park while at <beg loc>? I would have paid $______ I don’t know autoTolls (If drove for trip, either as primary mode or access/egress mode) Did you pay any tolls during your trip? Yes, I paid $_______ No

B-40 Characteristics of premium Transit Services that Affect Choice of Mode subsid (If employed) Were the costs for this trip directly subsidized by your employer? If so, how much was the subsidy? (Only show rows for modes used in ref trip) Transit fare: Parking costs: [drop down] Fully subsidized Par
ally subsidized Not subsidized I don’t know Pretax (If employed) Do you par
cipate in a program (e.g., TransitChek or ADP) that allows you to pay transporta
on or parking costs with pre tax dollars? Please select all that apply. (Only show rows for modes used in ref trip) Yes, my transit fare was paid with pre tax dollars. Yes, my parking costs were paid with pre tax dollars. No Occ How many people traveled together in your party for this trip? 1 person (I traveled alone) 2 people 3 people 4 people 5 people 6 people or more

Survey Questionnaires B-41 stops What stops did you make on your way from <beg loc> to <end loc>? Select all that apply. Pick up/drop off household member Pick up/drop off non household member Buy groceries Stop for coffee, newspaper, etc. Get gas Make a business/school related stop Pick up/meet other carpool members Other I didn’t make any stops Later, what stops did/will you make on your way from <end loc> back to <beg loc>? Select all that apply. Pick up/drop off household member Pick up/drop off non household member Buy groceries Stop for coffee, newspaper, etc. Get gas Make a business/school related stop Pick up/meet other carpool members Other I didn’t make any stops I didn’t return <(to) beginning loc> this day tripfreq How frequently do you make this specific trip using a <authority><transit mode for ref trip>? 5 or more mes per week 3 4 mes per week 1 2 per week 1 3 mes per month 5 11 mes per year 4 mes or less per year

B-42 Characteristics of premium Transit Services that Affect Choice of Mode Reference Trip Transit Awareness (All respondents) willingWalk Please connue to think about your most recent trip: X criteria Y criteria Z criteria Thanks for your responses so far! Now we’re going to ask you some quesons about your travel decisions. Please connue to think about your trip when answering these quesons. To make the trip you’ve been describing, what is the furthest you would be willing to walk to a staon or bus stop in order to take public transportaon? Please assume the weather is reasonably good – it is not raining or snowing and the temperature is comfortable. I would walk for ______ minutes. (dropdown) willingDrive (If tranAccMode = drove and parked or if tranEgrMode = drove parked car, then write 1 and branch over) (If no car usually available, clear and branch over) (If trip began at home) Would you be willing to make this trip by driving to a staon or stop, parking there and taking public transportaon the rest of the way to your desnaon? (If trip ended at home) Would you be willing to make this trip by taking public transportaon to a staon or stop, picking up a car that you parked there earlier, and driving the rest of the way home? Please assume the weather is reasonably good – it is not raining or snowing and the temperature is comfortable. Yes No willingBus (Branch over if used bus during transit reference trip) Would you be willing to make this trip by taking a bus to get to another public transportaon opon (El, Metra, express bus, etc.) the rest of the way to your desnaon? Please assume the weather is reasonably good – it is not raining or snowing and the temperature is comfortable. Yes No

Survey Questionnaires B-43 willingDropped (If tranAccMode = drove and dropped off or tranEgrMode = picked up by car, write 1 and branch over) Would you be willing to make this trip by being dropped off at a staon or bus stop and taking public transportaon to <your destinaon/home>? Please assume the weather is reasonably good – it is not raining or snowing and the temperature is comfortable. Yes No tranModesCon sidered What <other (if transit ref trip)> types of public transit did you consider using to make your trip? Select all that apply. (Don’t list modes actually used if transit reference trip) Chicago types: CTA local bus CTA express bus Pace bus CTA train (the “L”) Metra commuter rail Charloe types: CATS local bus (includes neighborhood shule) CATS express bus LYNX light rail There is no <other (if transit ref trip)> public transit currently available for this trip Did not consider any of these/ not sure

B-44 Characteristics of premium Transit Services that Affect Choice of Mode yThisTran (If transit reference trip and aware of other transit opons) Why did you make this trip by <mode> rather than by <other mode>? Please select all that apply. Time savings Beer fit with my schedule Lower cost Greater comfort Beer frequency Closer/more convenient sta on Safety concerns Less crowded Parking costs at sta on More reliable Fewer transfers Beer ameni es Other, please specify: (Repeat for each mode respondent was aware of and did not use) yNoTran (If auto reference trip, and considered transit opons) Why did you drive instead of using <other mode> to make your trip? Please select all that apply. Travel  me on <other mode> was too long <Other mode> did not run early or late enough <Other mode> does not run o‡en enough <Other mode> is less reliable than driving Too difficult to get to <other mode> sta on/stop <Other mode> is not safe enough <Other mode> is too crowded <Other mode> is uncomfortable I don’t know enough about <other mode> <Other mode> is too dirty It would have required too many transfers to make the trip by <other mode> I don’t like taking public transporta on I needed my car for other reasons (Repeat for each mode respondent was aware of and did not use. If respondent choose “I don’t like taking public transportaon” or “I needed my car for other reasons” do not repeat for other transit modes, as reasoning stays the same)

Survey Questionnaires B-45 yNeedCar (If needed car for other reasons) What did you need your car for on your trip? Please select all that apply. Need car for work related trips Running errands Cannot carry what I need on transit Need car because transit doesn’t run early/late enough Need to pick up/drop off my kids/spouse Need car to match my flexible schedule Other, please specify: (On to aware or atudes, based on whether or not skims revealed a transit opon. Do not repeat yNoTran) aware (Based on skim data, determine the single best opon if any for each mode the respondent did not report considering on trantrip. If none, branch to atudes) For the trip you made using <reported mode>, did you know you had a <skim mode> opon that would have taken <skim me>? This trip would have required <skim transfers> transfers and cost <skim cost>. Yes, I was aware of it and I considered it Yes, I was aware of it but I did not consider it No, I was not aware of it but now that I know I would choose it No, I was not aware of it and now that I know I would not consider it (If response 1 looped back to ythistran or ynotran, asking about that specific mode) (If response 2 looped back to ythistran or ynotran, asking about that specific mode) (If response 3 ahead to atudes) (If response 4 ahead to noconsid) (Aer branching, repeat this slide for each mode the skim says is available but they did not report considering on trantrip.) noconsid Why would you not consider the <skim mode> opon presented on the previous screen? Please select all that apply. Travel me is too long Too many transfers Fare is too expensive Service is too infrequent I don’t like taking <skim mode>

B-46 Characteristics of premium Transit Services that Affect Choice of Mode Atudes1 Please indicate how strongly you agree or disagree with each of the following statements. 1. I am not afraid to ride transit. 2. I’m the kind of person who rides transit. 3. It’s easy to plan a trip using transit. 4. Transit is oen dirty. 5. More than saving me, I prefer to be producve when traveling. 6. If it would save me, I would change my form of travel. 7. As long as I am comfortable when traveling, I can tolerate delays. 8. Protecng the environment is very important to me. 9. My days of taking transit are over. Statements will be shown in random order. Please indicate how strongly you agree or disagree with each of the following statements. 1. For me, car is king! Nothing will replace my car as my main mode of transportaon 2. Geng to and from transit staon/stops is not pedestrian friendly and is very unpleasant 3. I have to drive to get to transit anyway, so I may as well just drive my car the whole way 4. Privacy is important to me when I travel 5. I currently make an effort to take public transit whenever I can 6. My car reflects who I am 7. If I wanted to, I could use public transit more frequently 8. I am willing to carpool or take public transit more frequently to reduce air polluon and carbon emissions from my vehicle 9. I am willing to pay higher tolls if they are used to reduce air polluon and carbon emissions Statements will be shown in random order. Stated Preference for Modes (All respondents) cbcintro In the quesons that follow, think about your recent one way “[insert triptype]” trip you described earlier using [insert mode]. Please imagine that you could make your trip in any of the three ways shown on the following pages, and think about the different mes, costs, etc., for each opon. Then select the opon you would be most likely to choose. In the eight screens that follow, you will see three opons shown on each page comparing a trip made by various methods: Auto [if available] Bus Train Please look at each opon carefully because choices will change from screen to screen. All changes will be bolded.

Survey Questionnaires B-47 cbcIntro2 Please review the following defini ons for standard and premium on board features below before answering the ques ons on the following screens. If you need to review these defini ons on the following screens, put your mouse over the icon. STANDARD on board features include: Transit vehicle has some air condi oning and hea ng Your trip is crowded and you may or may not have a seat Transit vehicle is maintained, but not new PREMIUM on board features include: Seats on board are ample and comfortable, with back and neck support Transit vehicle has efficient air condi oning and hea ng There are always available seats on board and vehicle is not over crowded Transit vehicle is very new and clean STANDARD sta on/stop design features include: Sta on/stop is maintained (but with some li†er, dingy floors, and some unpleasant smells) Sta on/stop has some benches Sta on/stop is safe Sta on/stop posted train/bus schedules and maps PREMIUM sta on/stop design features include: Sta on/stop is well maintained and clean Benches at sta on/stop are clean and comfortable Sta on/stop has shelter to effec vely protect from bad weather Sta on/stop is well lit and has enhanced safety features (e.g., emergency call bu†ons, surveillance cameras, security personnel) Sta on/stop has real me train/bus arrival informa on in addi on to posted schedules and maps Sta on/stop is close to other services (coffee shop, dry cleaners, grocery, etc.)

B-48 Characteristics of Premium Transit Services that Affect Choice of Mode EXAMPLE SCREEN [Note: the Stated Preference (SP) will be reformaed a bit based on other recent survey work – the second example screenshot below.]

Survey Questionnaires B-49 Aribute Variaon Auto (if available for trip) Bus Train 3rd Transit Opon (if no auto avail) 1 In VehicleTravel Time Trip < 25 minutes 1 3 minutes shorter than current trip 2 Same as current trip 3 3 minutes longer than current trip 4 5 minutes longer than current trip Trip >=25 minutes 1 10% shorter than current trip 2 Same as current trip 3 10% longer than current trip 4 20% longer than current trip 2 Parking Cost 1 Free Free 2 Same as current ($5 if park free) 50% more ($5 if currently park free) 3 50% more n/a 4 100% more n/a 3 Gas Cost 1 $1.50 / gallon n/a 2 $2.50 / gallon n/a 3 $3.50 / gallon n/a 4 $4.50 / gallon n/a 4 Reliability Trip < 25 minutes 1 1 in 10 trips experiences a delay of 5 min. or more 2 1 in 10 trips experiences a delay of 20 min. or more 3 3 in 10 trips experiences a delay of 5 min. or more 4 3 in 10 trips experiences a delay of 20 min. or more 5 Transit Fare Trip < 25 minutes 1 n/a 20% less than current trip 2 n/a Same as current ($2.25 if didn’t usetransit for current trip) 3 n/a 20% more than current trip 4 n/a 30% more than current trip Trip >=25 minutes 1 n/a 10% less than current trip 2 n/a Same as current ($6.25 if didn’t usetransit for current trip) 3 n/a 10% more than current trip 4 n/a 20% more than current trip 6 Access Mode 1 n/a Walk/Bike 2 n/a Take a bus 3 n/a Drive/get dropped off 7 Access Time 1 n/a 5 minute <access mode> tostaon/stop 2 n/a 10 minute <access mode> tostaon/stop 8 Headway 1 n/a Arrives every 5 minutes 2 n/a Arrives every 10 minutes 3 n/a Arrives every 15 minutes 4 n/a Arrives every 20 minutes

B-50 Characteristics of Premium Transit Services that Affect Choice of Mode 9 Transfers Trip < 25 minutes 1 n/a No transfer 2 n/a 1 transfer taking 5 minutes Trip >=25 minutes 1 n/a 1 transfer taking 5 minutes 2 n/a 2 transfers taking 5 minutes each 10 Span of service 1 n/a Service runs all day 2 n/a Service runs only during rush hours 11 On Board Amenies 1 n/a PREMIUM on board transit amenies 2 n/a STANDARD on board transitamenies 12 Staon/ Stop Design 1 n/a MODERNIZED staon/stop design 2 n/a STANDARD staon/stop design Relative Preference for Transit Attributes (For transit users) mdintro All respondents see the MaxDiff except for those who say they are “very unfamiliar” with transit in the queson called “Familiar.” Thank you for your answers so far. We’re nearly done. In the next secon of the survey you will go through a series of 8 more screens. You will be asked to choose the one transit opon you MOST PREFER and the one that you LEAST PREFER. Please click "Next Queson" to begin. Maxdiff EXAMPLE SCREEN

Survey Questionnaires B-51 Aribute Inverse of aribute Travel Time Local Trips: 5% shorter; same as current; 5% longer; 10% longerLong Trips: 10% shorter; same as current; 10% longer; 15% longer Transit Fare Most respondents: Local Trips: 10% less; same as current (base of $2 if did not use transit for current trip); 10% more; 15% more Long Trips: 5% less; same as current (base of $6 if did not use transit for current trip); 5% more; 10% more Students/employees with free transit pass:Local Trips: Free, $0.50, $1.00, $1.50 Long Trips: Free, $1.00, $2.00, $3.00 Real Time Info About Transit Arrival/Departure Real me info available NO real me info available Route Name/Number Idenficaon Easy to idenfy on outside of transit vehicle Difficult to immediately idenfy on outside of transit vehicle On Board Seang Availability Always available seats Oen crowded; you might not get a seat On Board Seang Comfort Seats are comfortable and a good size Seats are standard On Board Temperature Effecve air condioning andheang Some air condioning and heang Cleanliness of Transit Vehicle Very new and clean Maintained, but not new Reliability 1 in 10 trips are 5 min. late or more 1 in 10 trips are 15 min. late or more Staon/Stop Security Enhanced (e.g., emergency call buons, surveillance cameras, security personnel) No added security features Schedule Span Transit runs from 4 AM unl 11 PM Transit runs during rush hours only Transit Frequency Arrives every 10 min. in rush hourand every 20 min. in non rush hour Arrives every 20 min. in rush hour and every 60 min. in off peak Staon/Stop Lighng/Safety Well lit with police presence Normal lighng and no police presence Staon/Stop Shelter Effecvely protects you from badweather Limited or no shelter Proximity to Services Close to coffee shop, dry cleaners,grocery, etc. NOT close to coffee shop, dry cleaners, grocery, etc. Cleanliness of Staon/Stop Well maintained and clean Not well maintained Staon/Stop Benches Clean and comfortable Some benches Transfer Distance Convenient (short walking distanceor on same plaorm) Several minute walk Staon/Stop Distance Within 10 min. walk of yourhome/work NOT within 10 min. walk of your home/work Parking Distance Within 10 min. walk fromstaon/stop NOT within 10 min. walk from staon/stop Ease of Boarding Easy to board; doors are level withplaorm/curb Must step up to board Fare Machines Fast and easy to use Slow and somewhat confusing Producvity features WiFi, power outlets, etc., available Producvity features not available

B-52 Characteristics of premium Transit Services that Affect Choice of Mode Demographic Questions (All respondents) ResTime homedur We really appreciate the me you’ve spent giving us your informa on and opinions. This is the last sec on, and we want to collect this last bit of informa on only to make sure we have a representa ve group of people from the <insert city> area. This informa on is being collected only to classify respondents in this study and will not be used for any other purpose. How long have you lived in the <insert city> area? Less than 6 months 6 months to 1 year 1–2 years 2–3 years 3–5 years More than 5 years How long have you lived at your current home (your primary residence)? Less than 6 months 6 months to 1 year 1–2 years 2–3 years 3–5 years More than 5 years gender age What is your gender? Female Male What is your age? 16–24 25–34 35–44 45–54 55–64 65–74 75 or older

Survey Questionnaires B-53 hhsize hhkid How many people live in your household? 1 (I live alone) 2 3 4 5 or more (If household size is two or more) How many of the people in your household are under age 18? 0 1 2 3 4 or more hhlic How many licensed drivers are there in your household? No licensed drivers 1 –I am the licensed driver 1 – I am NOT the licensed driver 2 licensed drivers 3 licensed drivers 4 licensed drivers or more vehnum How many cars, motorcycles, pick up trucks, minivans, SUVs, etc., are there in your household? 0 (no vehicles) 1 vehicle 2 vehicles 3 vehicles 4 vehicles 5 or more vehicles

B-54 Characteristics of premium Transit Services that Affect Choice of Mode income Which category best represents your household’s annual income before taxes? *Note: this informaon is used only to make sure we have acquired a representave sample of the populaon. Less than $5,000 $5,000 – $9,999 $10,000 – $24,999 $25,000 – $34,999 $35,000–$49,999 $50,000–$74,999 $75,000–$99,999 $100,000–$124,999 $125,000–$149,999 $150,000–$174,999 $175,000–$199,999 $200,000 –$249,999 $250,000 –$299,999 $300,000 or more mobility Do you have a condion that substanally limits your mobility or physical acvies such as walking or climbing stairs? Yes No Prefer not to answer comment Thank you for parcipang! All of your responses have now been saved. If you would like to add any suggesons for improving public transit services in and around the <insert city> area, please type them below. Otherwise, please click “next queson’ to complete the survey. end Thank you for your parcipaon! This survey is conducted by: Resource Systems Group, Inc. (RSG) For: The Naonal Academies: Federal Transit Cooperave Research Program (TCRP) in conjuncon with the <insert local transit agency> [Show logos of RSG, Natl. Academies, and <insert local transit agency>]