Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation (2008)

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122 1. Miller, J., “Shared Ride Paratransit Performance Evaluation Guide,” prepared for University Research and Training Program, Urban Mass Transportation Administration, Washington, D.C., Pennsylvania Trans- portation Institute, September 1989. 2. Kittelson and Associates, Urbitran, LKC Consulting Services, MORPACE International, Queensland Uni- versity of Technology, and Yuko Nakanishi, “A Guidebook for Developing a Transit Performance- Measurement System,” TCRP Report 88, Transportation Research Board, National Academies, Washing- ton, D.C., 2003. 3. Kirby, R. Paratransit: Neglected Options for Urban Mobility, The Urban Institute, Washington, D.C., 1974. 4. KFH Group, Inc., Institute for Transportation Research and Education, and Laidlaw Transit Services, Inc, “Management Toolkit for Rural and Small Urban Transportation Systems,” TCRP Report 54, National Academy Press, Washington, D.C., 1999. 5. Billheimer, J.W., R.E. Lave, P. Jones, C. Fratessa, D. Newman, M. Holoszyc, and G. Fondahl, (Systan, Inc.), “Paratransit Handbook: A Guide to Paratransit System Implementation,” Vol. I and Vol. II, prepared for USDOT, 1979. 6. Operating data obtained for selected DRT systems managed and operated by DAVE Transportation Ser- vices, Inc., during 1995. 7. Spielberg, F. and R. Pratt, “Traveler Response to Transportation System Changes: Chapter 6—Demand Response/ADA,” TCRP Report 95, Transportation Research Board, National Academies, Washington, D.C., 2004. 8. Mathias, R. “Innovative Practices in Paratransit Services,” Easter Seals Project ACTION, Washington, D.C., 2002. 9. “Paratransit,” Proceedings of a conference held Nov. 9-12, 1975, Special Report 164, Transportation Research Board, Washington, D.C., 1976. 10. Burkhardt, J., B. Hamby, and A. McGavock, “Users’ Manual for Assessing Service-Delivery Systems for Rural Passenger Transportation,” TCRP Report 6, Transportation Research Board, National Academy of Sci- ences, Washington, D.C., 1995. 11. Simon, R., “Paratransit Contracting and Service Delivery Methods,” TCRP Synthesis 31, Transportation Research Board, Washington, D.C., 1998. 12. Palmer, K., M. Dessouky, and T. Abdelmaguid, “Impacts of Management Practices and Advanced Tech- nologies on Demand Responsive Transit Systems,” Department of Industrial and Systems Engineering, Uni- versity of Southern California, Los Angeles, CA in Transportation Research Part A 38, 2004. 13. The Canadian Transit Handbook, 3rd Edition, Canadian Urban Transit Association, Toronto, Canada, 1993. 14. Lave, R., Roger T., and P. Piras, “A Handbook for Acquiring Demand-Responsive Transit Software,” TCRP Report 18, National Academy Press, Washington, D.C., 1996. 15. Fu, L. “Simulation Model for Evaluating Intelligent Paratransit Systems,” Transportation Research Record No. 1760, Transportation Research Board, Washington DC, 2001. 16. Chira-Chavala, T. and C. Venter, “Cost and Productivity Impacts of a ‘Smart’ Paratransit System,” Trans- portation Research Record 1571, Transportation Research Board, Washington D.C., 1997. 17. Stone, J., J. Baugh, S. Chakravarty, and M. Surasky, “Winston-Salem Mobility Manager- Data Collection, Validation, and Performance Evaluation,” in Transportation Research Record No. 1760, Transportation Research Board, Washington DC, 2001. 18. Pagano, A., P. Metaxatos, and M. King, “How Effective Are Computer-Assisted Scheduling and Dispatch- ing Systems in Paratransit? Results from a Sample of Operators,” Transportation Research Record No. 1760, Transportation Research Board, Washington, D.C., 2001. References

19. Kessler, D., “Computer-Aided Scheduling and Dispatch in Demand-Responsive Transit Services,” TCRP Synthesis 57, Transportation Research Board, Washington DC, 2004. 20. Higgins, L., J. Laughlin and K. Turnbull, “Automatic Vehicle Location and Advanced Paratransit Schedul- ing at Houston METROLift, paper presented at January 2000 Annual Transportation Research Board meet- ing, preprint CD-ROM. 21. Spring, G., J. Collura, and K. Black, “Evaluation of Automatic Vehicle Location Technologies for Paratran- sit in Small and Medium-Sized Urban Areas,” Journal of Public Transportation, Center for Urban Trans- portation Research, Tampa FL, Vol.1, No. 4, 1997. 22. Fu, L. and Y. Xu, “Potential Effects of Automatic Vehicle Location and Computer-Aided Dispatch Tech- nology on Paratransit Performance—A Simulation Study,” Transportation Research Record No. 1760, Trans- portation Research Board, Washington D.C., 2001. 23. Adams Consulting, “Technical Report Evaluating MetroAccess Service Enhancements and Staffing,” pre- pared for the Washington Metropolitan Area Transit Authority, December 2006. 24. The Beverley Foundation, “Supplemental Transportation Programs for Seniors,” Pasadena, CA, July 2004. 25. Burkhardt, J., D. Koffman, and G. Murray, “Economic Benefits of Coordinating Human Service Trans- portation and Transit Services,” TCRP Report 91, National Academies, Washington, D.C., 2003. 26. Hosen, K. and E. Fetting, “Transit Agency Participation in Medicaid Transportation Programs,” TCRP Syn- thesis 65, Transportation Research Board, Washington, D.C., 2006. 27. Wilson, R. J., “Managing an Efficient and Effective Paratransit Program,” prepared for the University of Wis- consin, Milwaukee, Outreach Program, Rancho Santa Margarita, CA, Nov. 1996. 28. Cambridge Systematics, Inc., with Texas Transportation Institute, “Traffic Congestion and Reliability: Link- ing Solutions to Problems,” prepared for Federal Highway Administration, July 2004. 29. Lewis, D., “Making Paratransit Service Level Decisions when Budgets Are Constrained,” Specialized Trans- portation Planning and Practice, Vol. 3, 1989, pp.159–174. 30. Urbitran Associates, et al., “Guidelines for Enhancing Suburban Mobility Using Public Transportation,” TCRP Report 55, Transportation Research Board, Washington, D.C., 1999. 31. Urbitran Associates, et al., “Guidebook for Evaluating, Selecting, and Implementing Suburban Transit Ser- vices,” TCRP Report 116, Transportation Research Board, National Academies, Washington, D.C., 2006. 32. Higgins, L. and L. Cherrington. “Experience with Flex Route Transit Service in Texas,” Texas Transporta- tion Institute, College Station, TX, September 2005. 33. Balog, J., “Guidebook for Attracting Paratransit Patrons to Fixed-Route Services,” TCRP Report 24, Trans- portation Research Board, National Research Council, Washington, D.C., 1997. 34. Menninger-Mayeda, H., E. Rogers, D. Wiemiller, P. Sampson, and G. Davis, “Measuring Demand Man- agement Impacts in a Sustainable ADA Compliance Environment: Orange County, California,” presented at the January 2007 Transportation Research Board Annual Meeting, Washington, DC, 2007. References 123