State DOTs Connecting Specialized Transportation Users and Rides Volume 1: Research Report (2016)

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B-1 A P P E N D I X B The following table presents the 118 Veterans Transportation and Community Living Initiative grants issued in 2011 and 2012. List of VTCLI Grant Recipients

B-2 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description AK Municipality of Anchorage Municipal Municipality of Anchorage Municipal $120,000 2011 Creation of mobile smartphone applications to extend the reach of the existing one-call center. CA Los Angeles County Metropolitan Transportation Authority Public Transit Agency Los Angeles County Metropolitan Transportation Authority Public Transit Agency $2,000,000 2011 Technology upgrades to Southern California 511 system to improve the information accessibility of the area’s transportation services. CA Omnitrans Public Transit Agency Inland Empire United Way Nonprofit $227,240 2011 Hardware and software purchase to expand the capacity of the 211 system. Real-time arrival displays at VA hospital and mobile application. CA San Diego Association of Governments Metropolitan Planning Organization (MPO) San Diego Association of Governments MPO $2,050,000 2012 The San Diego Association of Governments is partnering with a local transit provider (FACT) and information resource (211 San Diego) to improve the accessibility of information for San Diego County’s transportation services through an enhanced directory of resources, a one-click transportation website, 24/7 live telephone service, a free mobile transportation application for smartphones and at least 20 interactive transportation kiosks at military facilities, workforce one- stops, and other veterans sites. CA Santa Clara Valley Transportation Authority Public Transit Agency Santa Clara Valley Transportation Authority Public Transit Agency $2,050,000 2012 The Santa Clara Valley Transportation Authority will expand and update an existing One Call/One Click center to improve access to a wide array of transportation resources that are available for veterans, military personnel, and their families in Santa Clara County and Silicon Valley, which is home to about 20% of veterans in California. CO Colorado Department of Transportation State DOT Denver Regional Access and Mobility Council Nonprofit $613,580 2011 DRMAC will create a One Call/One Click center with an information and assistance function and pilot coordinated reservations and scheduling system. CO Colorado Department of Transportation State DOT Accessible Coordinated Transportation of the Pikes Peak Region Nonprofit $362,500 2011 Accessible Coordinated Transportation of the Pikes Peak Region will upgrade software capabilities for the existing Joint Dispatch and Call Center. CO Colorado Department of Transportation State DOT Northwest Colorado Council of Governments (COG) COG $321,600 2011 The Northwest Colorado COG will create a One Call/One Click center and a regional billing center to enhance veterans travel training program. CO Colorado State DOT All Points Nonprofit $29,052 2011 All Points Transit will purchase software Department of Transportation Transit upgrades for the existing one-call center to enable scheduling rides for military and veterans service providers.

B-3 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description CO Colorado Department of Transportation State DOT Northwest Colorado Council of Governments COG $50,000 2012 The Northwest Colorado COG will collaborate with veterans, military, medical, and service organizations in Northwest Colorado to develop a One Call/One Click center that includes transportation resources for nearly 50,000 veterans and active-duty military personnel who live in the large, multicounty, rural area. CO Colorado Department of Transportation State DOT Denver Regional Access and Mobility Council Nonprofit $50,000 2012 The Denver Regional Mobility and Access Council will expand marketing and outreach activities to promote its One Call/One Click center, provide technical assistance to other VTCLI projects statewide, and enhance partnerships between veterans, military, medical, and service organizations statewide to improve access to transportation and health care services for more than 200,000 veterans who live in Colorado. CO Colorado Department of Transportation State DOT Accessible Coordinated Transportation of the Pikes Peak Region Nonprofit $50,000 2012 Accessible Coordinated Transportation of the Pikes Peak Region will enhance its existing One Call/One Click center, coordinate local and statewide resources to improve information about available transportation options for veterans, and significantly expand outreach and marketing activities to six military installations, four military medical treatment facilities, and more than 100,000 veterans and active-duty military personnel who live in the community. CO Colorado Department of Transportation State DOT All Points Transit Nonprofit $14,500 2012 All Points Transit, a transportation provider in rural Western Colorado, will enhance its current One-Call Transportation Program, identify unmet transportation needs for more than 40,000 veterans and active-duty military personnel in the region, and promote available resources with enhanced marketing and outreach activities. FL Jacksonville Transportation Authority Public Transit Agency Jacksonville Transportation Authority Public Transit Agency $1,925,200 2011 Build a One Call/One Click transportation resource center to expand access to the regional scheduling system via the internet and telephone. FL Polk County County Polk County County $1,542,267 2011 Consolidation of three call centers into single Board of County Commissioners Board of County Commissioners one-call center with centralized website and phone number for coordinated delivery of transportation. FL City of Tallahassee Municipal City of Tallahassee Municipal $1,200,000 2011 Expand existing transit call center to provide information, transportation, and scheduling for veterans and add customer scheduling website.

B-4 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description FL Pinellas County Metropolitan Planning Organization MPO Pinellas County Metropolitan Planning Organization MPO $1,098,339 2011 Create a one-stop center with online tool, toll-free phone number, interactive voicemail system, and mobile applications for real-time information. FL Central Florida Regional Transportation Authority (LYNX) Public Transit Agency Central Florida Regional Transportation Authority (LYNX) Public Transit Agency $1,056,800 2011 New customer information system including one-call service integrated with transit website and transportation information kiosks throughout project area. FL Broward Metropolitan Planning Organization MPO Broward Metropolitan Planning Organization MPO $539,937 2011 Upgrade 211 system to serve as One Call/One Click center, bringing transportation into the employment, housing, food, and counseling information system. FL Lee County Government County Lee County Government County $1,359,200 2012 Lee County will use funds for the initial deployment of informational kiosks at key transit locations, including the new VA Health Care Center; for planning assistance for regional coordination on transportation access; and for implementation of vehicle arrival notification system for the transit system’s 65 buses. Together, these three projects represent an opportunity to significantly improve access to transportation options for veterans and their families, while also serving the public at large. FL St. Lucie County Board of County Commissioners County St. Lucie County Board of County Commissioners County $454,000 2012 St. Lucie County will set up the infrastructure necessary to create a One Call/One Click center. The goal is to connect St. Lucie and Martin County veterans, their military family members, and other transportation- disadvantaged populations to various destinations throughout the region for employment, medical, and recreational purposes. FL Santa Rosa County Board of County Commissioners County Santa Rosa County Board of County Commissioners County $222,387 2012 The Pensacola Bay Area Community Transportation Coordinator will upgrade vehicle technology as well as scheduling and dispatching software for the Santa Rosa County Veterans Memorial Foundation-funded shuttle service to the VA Clinic in Escambia County. These technology upgrades will allow the trips to be provided without the need to purchase additional vehicles. More efficient use of existing resources will help make trips available for the veterans of Santa Rosa County who otherwise would not be able to travel to the VA Clinic in Escambia County.

B-5 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description FL City of Tallahassee Municipal City of Tallahassee Municipal $50,000 2012 The City of Tallahassee and StarMetro will conduct outreach and promotion of the Capital Region One Call/One Click center to provide veterans, their families and the agencies that support them with improved access to information about transportation services in and around the Capital Region to popular destinations such as employment, education, and health care facilities like the Tallahassee VA Outpatient Clinic. FL Pinellas County MPO Tampa Bay Public $50,000 2012 The Tampa Bay Area Regional Transportation Metropolitan Planning Organization Area Regional Transportation Authority Transit Agency Authority will expand its existing role as a transportation resource by creating a One Call/One Click transportation information center that will serve as a single point of contact for consumers to learn about available transportation resources in the seven-county Tampa Bay region. FL Jacksonville Transportation Authority Public Transit Agency Jacksonville Transportation Authority Public Transit Agency $50,000 2012 The Jacksonville Transit Authority will develop the Northeast Florida One-Call/One Click Transportation Resource Center that will allow veterans to obtain immediate information to connect to transit services through a single call or a single visit to a web page. Services include support organizations, social service agencies, car and van pools, volunteer driver programs, bicycles, walking, and taxis. GA Atlanta Regional Commission MPO Atlanta Regional Commission MPO $419,855 2011 Link multiple call centers to centralized database through multi-functional website to improve mobility planning by tracking requests and gaps in service. GA Georgia Department of Transportation State DOT Coastal Regional Commission of Georgia Area Agency on Aging $210,000 2012 The Coastal Regional Commission of Georgia will expand the one-call center into a One Call/One Click center by building a website and implementing software that will permit veterans and their families, along with all others who request the service, to schedule and cancel trips via the internet. GA Atlanta Regional Commission MPO Atlanta Regional Commission MPO $50,000 2012 The Atlanta Regional Commission will use funds for the “One Click to Get There” project to raise awareness of the one-click mobility management software, increase the number of users, and establish a trained corps of volunteers to host training sessions throughout the 18-county metro area. The software, which includes an easy-to-use web- based public interface, links veterans, older adults, persons with disabilities, and others to more mobility options in the region.

B-6 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description GU Guam Regional Transit Authority Public Transit Agency Guam Regional Transit Authority Public Transit Agency $1,305,000 2011 Create a One Call/One Click transportation center for military, veterans and community transportation providers in multidiscipline disabilities center. HI County of Maui Department of Transportation County County of Maui Department of Transportation County $233,129 2011 Create one-call center integrated with Aging & Disability Resource Center; allow multiple providers to streamline eligibility, application, and scheduling. IA Iowa Department of State DOT Iowa Department of State DOT $1,511,800 2012 The Iowa Department of Transportation will create a One Call/One Click resource allowing Transportation Transportation veterans, persons with disabilities, persons over 60, and the general public to access information about transportation and other human service resources. Also included with this project is the purchase of rideshare matching software to connect people who are willing to drive with people who need a ride to a common location. ID Idaho Transportation Department State DOT Idaho Transportation Department State DOT $284,058 2011 Implement a one-call center, incorporate volunteer drivers into coordinated scheduling system; establish reservation system to share trip requests. ID Idaho Transportation Department State DOT Idaho Transportation Department State DOT $220,000 2011 Purchase base software and hardware for a one-call resource center in Kootenai County. ID Idaho Transportation Department State DOT Idaho Transportation Department State DOT $39,600 2011 Create searchable resource directory as well as an automated provider information update system for the state, link to 511 system, and build mobile app. ID Idaho Transportation Department State DOT Community Transportation Association of Idaho Nonprofit $50,000 2012 The Community Transportation Association of Idaho will develop and implement an education and outreach program to promote Idaho’s One Call/One Click resource and help inform veterans, their families and human service agencies about available transportation options throughout the state, which is home to more than 140,000 veterans and active-duty military personnel. IL Illinois Department of Transportation State DOT Illinois Department of Transportation State DOT $362,000 2011 Implement a statewide one-click website using transportation provider inventory, including local, intercity, and rideshare options. IL Lee County County Lee County County $131,325 2011 Implement One Call/One Click center with single information source and scheduling point for five existing human service transportation providers. IL Illinois Department of Transportation State DOT Lee County Council on Aging Area Agency on Aging $81,778 2012 Lee County, with assistance from the Lee Ogle Transportation System, will expand the One Call/One Click (iVET) call center and website

B-7 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description to provide nearly 40,000 veterans and their families living in northwest Illinois with a single, coordinated source of information for accessing transportation options in a six- county area. IN Central Indiana Regional Transportation Authority Public Transit Agency Central Indiana Regional Transportation Authority Public Transit Agency $40,000 2011 Combine existing database with regional commuter hotline, and website. Incorporate demand-response, senior services, VA medical transportation, and three transit services. IN Central Indiana Regional Transportation Authority Public Transit Agency Central Indiana Regional Transportation Authority Public Transit Agency $20,000 2012 The Central Indiana Regional Transportation Authority will develop a One Call/One Click transportation resource center, which includes a new website and interactive online database with information about transportation resources available in the 10-county Central Indiana region, which includes the City of Indianapolis and surrounding suburban and rural areas. Funding also will support outreach efforts to promote the new resource to more than 135,000 veterans and military families who live in the region. KY Kentucky Transportation Cabinet State DOT Kentucky Transportation Cabinet State DOT $797,506 2011 Purchase one-call technology for regional community and Medicaid transportation providers. Expand statewide call center with state Department of Veterans Affairs. KY Kentucky Transportation Cabinet State DOT Kentucky Transportation Cabinet State DOT $858,421 2012 The Kentucky Transportation Cabinet will expand its statewide call center and “Vet” Transportation Connection to include five public transit providers; enhance partnerships between veterans, military, medical and service organizations statewide to identify and address transportation needs; and promote the resource to more than 335,000 veterans who live in the state. LA The City of Shreveport Municipal The City of Shreveport Municipal $490,000 2012 The City of Shreveport will expand the call center for SporTran’s paratransit service (LiftLine) to a One Call/One Click information center and network that will provide transportation resources to the growing number of veterans who live in Shreveport and Bossier City, home of Barksdale Air Force Base and the Overton Brooks VA Medical Center. Funding also will be used to promote the resource and create a network of transit providers, military organizations, and human service agencies working to improve transportation options for veterans and people with disabilities in the community.

B-8 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description MA Montachusett Public Montachusett Public $2,000,000 2011 Expand one-call center to include veterans’ Regional Transit Authority (MART) Transit Agency Regional Transit Authority (MART) Transit Agency agencies. Upgrade in-vehicle technology to enable Vets Charlie Cards (electronic fare card). MA Berkshire Regional Transit Authority Public Transit Agency Berkshire Regional Transit Authority Public Transit Agency $2,000,000 2012 The Berkshire Regional Transit Authority will establish a One Call/One Click transportation resource center within its Intermodal Transportation Center to raise awareness of transportation resources for veterans and their families, as well as other transit- dependent members of the community. MA Metrowest Regional Transit Authority (MWRTA) Public Transit Agency Metrowest Regional Transit Authority Public Transit Agency $1,024,000 2012 The Metrowest Regional Transit Authority is in the process of developing a paratransit operation center to meet the needs of its growing paratransit/demand-response operations, which has been increasing by an average of 11% annually. MWRTA anticipates continued significant growth in paratransit ridership, including veterans. MA Cape Ann Transportation Authority Public Transit Agency Cape Ann Transportation Authority Public Transit Agency $289,080 2012 The Cape Ann Transportation Authority will coordinate its services with those of paratransit providers in the greater Boston area and other urban centers by sharing route information and integrating technology, giving Veterans 24/7 One Call/One Click access to available transportation options for medical, education, healthcare, employment, and more in the region. MD Maryland Department of Transportation State DOT Maryland Department of Transportation State DOT $1,572,116 2011 Connect web info system with 211 system, human service, and workforce programs. Install transportation info kiosks at military installations, and VA facilities. MD Maryland Department of Transportation State DOT Maryland Department of Transportation State DOT $400,000 2011 Implement a One Call/One Click center for veterans and their transit needs in rural Eastern Maryland. Purchase of technology and space. MI Suburban Mobility Authority for Regional Transportation Public Transit Agency Suburban Mobility Authority for Regional Transportation Public Transit Agency $101,776 2011 Purchase technology for same-day scheduling, improve access to web portal and upgrade the phone systems for elderly users and persons with disabilities. MI Michigan Department of Transportation State DOT Michigan Association of United Ways Nonprofit $1,470,100 2012 The Michigan Association of United Ways will bring together eight regional 211 call centers and create a statewide One Call/One Click center that will include transportation options for every county in Michigan, allowing veterans and other users to tap the entire state’s resources and connect with locally available transportation and other vital services. Information will be accessible 24/7 by calling 211 or clicking on a website.

B-9 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description MI City of Livonia Municipal City of Livonia Municipal $238,594 2012 The City of Livonia will expand the Livonia Community Transit call center into a full service One Call/One Click transportation information center to provide veterans, military families, and other members of the community with simplified access to transportation mobility options in the Detroit Metro area. MI Suburban Mobility Authority for Regional Transportation Public Transit Agency Suburban Mobility Authority for Regional Transportation Public Transit Agency $220,000 2012 The Suburban Mobility Authority for Regional Transportation and the Area Agency on Aging will expand a One Call/One Click mobility management service called myride2 that will provide veterans in the Detroit Metro area with improved access to transportation resources via a multilingual toll-free phone line and interactive website. Funds will be used to promote the service to more than 265,000 veterans living in the area and coordinate outreach efforts with the John D. Dingell VA Medical Center and other health and human service organizations. MN Minnesota Department of Transportation State DOT Minnesota Department of Transportation State DOT $1,188,000 2011 Upgrade existing statewide One Call/One Click center, add info about transportation options, and integrate with state’s LinkVet program. MN Minnesota Department of Transportation State DOT Minnesota Department of Transportation State DOT $586,206 2012 The Minnesota Department of Transportation will expand an existing One Call/One Click center to include statewide transportation service information to allow more than 68,000 veterans who live in the state, military families, and others to easily access information about public and private transportation options. MO Mid-America Regional Council MPO Mid-America Regional Council MPO $160,855 2011 Implement an integrated and shared transportation database with public user interface, focusing on information and referral. MO Mid-America MPO Mid-America MPO $49,990 2012 The Mid-America Regional Council will Regional Council Regional Council coordinate with transportation providers in the Kansas City Region to pull service information into a one-click online database and conduct marketing and outreach efforts to promote the website to more than 149,000 veterans who live in the area, military organizations, medical and educational institutions, and other stakeholders. MP Commonwealth Office of Transit Authority Public Transit Agency Commonwealth Office of Transit Authority Public Transit Agency $1,079,600 2012 The Commonwealth Office of Transit Authority for the Northern Mariana Islands, a U.S. territory in the Pacific Ocean, will build and equip a One Call/One Click center to coordinate current specialized transit and future public transportation services for hundreds of veterans and military personnel who live on the islands.

B-10 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description MT Great Falls Transit Public Transit Agency Montana Transit Association Other $380,500 2012 The Montana Transit Association will develop a web-based program to allow transportation agencies and human service organizations across the state to share ride schedules, coordinate services, and make it easier for the more than 110,000 veterans who live in Montana to access information that will help them get to employment, medical appointments and other destinations. NC Wake County County Wake County County $601,661 2011 Upgrade one-call center system to offer 24- hour availability and create a one-click website that will allow individuals and agencies to schedule trips online. NC North Carolina Department of Transportation State DOT North Carolina Department of Transportation State DOT $459,873 2012 Multiple rural transit providers in Southwest North Carolina will create a One Call/One Click travel management coordination center that will enable more than 20,000 veterans and their families who live in the area to better understand and coordinate transportation options to improve access to jobs, education, health care and other services. NC North Carolina Department of State DOT Onslow United Transit System Nonprofit $57,136 2012 Onslow United Transit System will purchase software to upgrade its one-call center and Transportation transit vehicles with automated vehicle location technology to improve coordination of transit service among multiple providers in the Jacksonville area, which is home to more than 147,000 veterans and active-duty military personnel who live and work at Marine Corps Base Camp Lejeune and Marine Corps Air Station New River. NC City of Fayetteville Municipal City of Fayetteville Municipal $46,680 2012 The City of Fayetteville, in coordination with Fort Bragg, the VA Medical Center, and surrounding counties, will create and host a joint agency website and call center with information about transportation options and other resources available for the more than 150,000 veterans, active-duty military, and families living in the area. ND City of Grand Forks Municipal City of Grand Forks Municipal $1,776,120 2012 The City of Grand Forks, its regional partners, and the North Dakota Department of Transportation will expand an existing call center and online resource into a full-service One Call/One Click center to provide more than 62,000 veterans and active-duty military personnel who live in the state with statewide transportation options and information on other health and social services.

B-11 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description NE Omaha- Council Bluffs Metropolitan Area Planning Agency MPO Omaha- Council Bluffs Metropolitan Area Planning Agency MPO $933,750 2011 Expand and upgrade the existing computer- aided scheduling and dispatching system to a region-wide system, adding automated customer phone scheduling. NE Transit Authority of the City of Omaha Public Transit Agency Transit Authority of the City of Omaha Public Transit Agency $2,000,000 2012 Metro will upgrade fare equipment technology for its paratransit service and other transit providers in the Omaha region to better coordinate reservations, fare payment, identification of customers and other information that will be incorporated into the Midlands One-Call Transportation Center that is being developed by the Omaha-Council Bluffs Metropolitan Area Planning Agency. NE Omaha- Council Bluffs Metropolitan Area Planning Agency MPO Omaha- Council Bluffs Metropolitan Area Planning Agency MPO $50,000 2012 The Omaha-Council Bluffs Metropolitan Planning Agency will conduct outreach and marketing activities to promote the Midlands One-Call Transportation Center that is being developed for the five-county region in Iowa and Nebraska, which is home to more than 77,000 veterans and active-duty military personnel, Offutt Air Force Base, and the VA Nebraska−Western Iowa Health Care System. NH Cooperative Alliance for Seacoast Transportation Public Transit Agency Cooperative Alliance for Seacoast Transportation Public Transit Agency $324,000 2011 Purchase enhanced web-based coordination software, call-taking hardware, and mobile data terminals for vehicles in the coordinated transportation effort. NJ New Jersey Transit Corporation Public Transit Agency New Jersey Transit Corporation Public Transit Agency $1,463,646 2011 Implement a final phase of construction which will expand its existing facility. Purchase in- vehicle technology and increase capacity for veterans needs. NJ Morris County County Morris County County $543,000 2012 Morris County will develop a One-Click/One- Call transportation resource center to coordinate local transportation services for more than 25,000 veterans who live in the county and improve access to the Lyons Veterans Administration Healthcare Center in Basking Ridge, the East Orange Veterans Administration Healthcare Center and the Morris Township Veterans Administration Outpatient Clinic. NM New Mexico Department of Transportation State DOT New Mexico Department of Transportation State DOT $414,000 2012 The New Mexico Department of Transportation will upgrade a Regional Call Center to include scheduling software, in- vehicle technology and routing to improve access to transit services for more than 75,000 veterans who live in the northern counties of Santa Fe, Bernalillo, Los Alamos, Rio Arriba, and Taos.

B-12 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description NM Mid-Region Council of Governments COG Mid-Region Council of Governments COG $332,500 2012 The Mid-Region Council of Governments will implement the first phase of a comprehensive One Call/One Click center, including the development and implementation of a one- click website, to provide the more than 78,000 veterans who live in the greater Albuquerque region with improved access and integrated referrals to participating transportation providers. NV Regional Transportation Commission of Southern Nevada Public Transit Agency Regional Transportation Commission of Southern Nevada Public Transit Agency $1,016,864 2011 Establish a communication network between current human service transportation providers. NV Regional Transportation Commission of Southern Nevada Public Transit Agency Regional Transportation Commission of Southern Nevada Public Transit Agency $50,000 2012 The Regional Transportation Commission of Southern Nevada will conduct research to support the development of a veterans medical transportation network that will transport veterans to and from medical facilities within the Las Vegas Valley, which is home to more than 280,000 veterans and active-duty military personnel. NY County of Schuyler County County of Schuyler County $93,750 2011 Implement a One Call/One Click system to process reservations, integrated with scheduling, routing, and billing and reporting. NY County of Schuyler County Arc of Schuyler County Nonprofit $36,000 2012 The Arc of Schuyler County will conduct planning, outreach, and marketing of its One Call/One Click center in coordination with veterans service organizations to improve access to transportation information for veterans, service members, and their families. OH Western Reserve Transit Authority Public Transit Agency Western Reserve Transit Authority Public Transit Agency $732,000 2011 Expand existing customer service center into a One Call/One Click center, integrated with a 211 help hotline to facilitate inter-agency trip sharing. OH Stark Area Regional Transit Authority Public Transit Agency Stark Area Regional Transit Authority Public Transit Agency $336,011 2011 Improve demand-response system and offer services to veterans; create brokerage to share dispatching between paratransit service and private providers. OH Greater Dayton Regional Transit Authority Public Transit Agency Greater Dayton Regional Transit Authority Public Transit Agency $450,000 2012 The Greater Dayton Regional Transit Authority will upgrade scheduling and dispatch software for its paratransit service to allow veterans and other users to schedule trips, access trip information, and make trip changes via the web and smartphones and to provide phone call reminders before scheduled trips. More than 80,000 veterans live in the area, which is home to the Wright-Patterson Air Force Base and Medical Center, and the Dayton VA Medical Center.

B-13 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description OH Portage Area Regional Transportation Authority Public Transit Agency Portage Area Regional Transportation Authority Public Transit Agency $274,400 2012 The Portage Area Regional Transportation Authority will develop a One Call/One Click center called NEORide to give area veterans and other residents in northeastern Ohio an all-in-one trip planning tool that incorporates multiple transportation service providers in Portage and Geauga counties, which are home to more than 20,000 veterans and active-duty military personnel. OH Stark Area Regional Transit Authority Public Transit Agency Stark Area Regional Transit Authority Public Transit Agency $50,000 2012 The Stark Area Regional Transit Authority will conduct marketing and outreach efforts to promote its One Call/One Click center, which will coordinate information and trip planning for Proline paratransit service and two private transportation providers, making it easier for the more than 30,000 veterans who live in Stark County to schedule trips to employment, medical, and other services. OH Western Reserve Transit Authority Public Transit Agency Western Reserve Transit Authority Public Transit Agency $50,000 2012 The Western Reserve Transit Authority will implement an outreach and education plan to work with county veteran service organizations, the VA Outpatient Clinic, Youngstown State University’s Office of Veterans Affairs, and other partners to promote a One Call/One Click center that is being developed to improve access to transportation options in Mahoning County, which is home to nearly 20,000 veterans and military families. OK Indian Nations Council of Governments COG Indian Nations Council of Governments COG $607,752 2011 Create 26-county one-call center coordinating transportation in/around Tulsa and Muskogee VAMC, incorporating urban, rural, tribal, DAV/VA transportation. OK Indian Nations Council of Governments COG Indian Nations Council of Governments COG $510,896 2012 The Oklahoma Veterans Access Transit Project, a collaborative effort between five rural transit agencies, will be augmented by adding in-vehicle technology that will allow better coordination and customer ride notifications. Funds will also be used to complete a veterans’ one-call center at the Veterans Transportation Service site in Muskogee. Also, a marketing and outreach project will aim to make veterans aware of their transportation options while soliciting their ideas for resolving transportation challenges. OR Lane Transit District Public Transit Agency Lane Transit District Public Transit Agency $1,088,000 2011 Upgrade existing one-call center with new scheduling/dispatching software, new telephone systems with interactive voice response and mobile data computers.

B-14 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description OR Tri-County Metropolitan Transportation District of Oregon Public Transit Agency Tri-County Metropolitan Transportation District of Oregon Public Transit Agency $330,728 2011 Expand one-call center to connect additional transportation resources. Update IT infrastructure to enable coordination with VA transportation. OR Rogue Valley Transportation District Public Transit Agency Rogue Valley Transportation District Public Transit Agency $1,082,200 2012 Rogue Valley Transportation District (RVTD) will purchase a building to house its One Call/One Click center. RVTD works with all four of the Jackson County special transportation providers by receiving client calls and brokering client trips to providers. In this capacity RVTD is able to find the most cost-effective and client-focused option. OR Tri-County Metropolitan Transportation District of Oregon Public Transit Agency RideConnection Nonprofit $49,643 2012 RideConnection, a nonprofit organization that coordinates transportation, will implement an outreach plan to the military community promoting its one-call center. The outreach plan will identify transportation-related assets and needs and propose coordination activities within the RideConnection network. RideConnection will also use the information gathered to standardize how trip information is shared, and develop strategies for ongoing involvement of customers and volunteers. PA Pennsylvania Department of Transportation State DOT Pennsylvania Department of Transportation State DOT $2,000,000 2011 Create a network of four regional one-call centers with websites to bring together individual transportation providers into a regional coordinated system. PA County of Cambria County County of Cambria County $190,500 2011 Implement county One Call/One Click center in Rural Transit Center, helping coordinate transit, paratransit, and senior transportation. PA County of Cambria County County of Cambria County $50,000 2012 Cambria County will increase outreach and marketing of its developing One Call/One Click center to new local partners, as well as additional planning to coordinate with PennDOT’s statewide project. The funding will be used for final planning efforts, training, marketing efforts, and public outreach. SC Lowcountry Council of Governments COG Lowcountry Council of Governments COG $124,480 2011 Install mobile data terminals in regional transit vehicles to implement automatic vehicle location and create customer portal website. SC South Carolina Department of Transportation State DOT Lowcountry Council of Governments COG $49,714 2012 Lowcountry Council of Governments will conduct an outreach project that includes analyzing veterans’ needs and updating a coordination plan to address those needs. Marketing, via a variety of community outreach approaches, will ensure that the military community is informed about and encouraged to utilize existing and new services.

B-15 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description SD South Dakota Department of Transportation State DOT River Cities Public Transit Nonprofit $319,200 2011 River Cities Public Transit will upgrade the scheduling and dispatching system, add mobile data terminals to vehicles, as well as create online ride scheduling. SD South Dakota Department of Transportation State DOT Prairie Hills Transit Nonprofit $183,680 2011 Prairie Hills Transit will create an interactive web page and database for scheduling trips located in existing regional call center. SD South Dakota Department of Transportation State DOT River Cities Public Transit/Prairie Hills Transit Nonprofit $50,000 2012 Prairie Hills and River Cities will use funds for a joint education and outreach campaign to promote One Call/One Click center projects. Outreach will include a uniform marketing campaign with a single logo and vehicle wraps that will be a moving billboard for the centers. TX City of El Paso Municipal City of El Paso Municipal $1,216,318 2011 Create One Call/One Click system by purchasing technology upgrades to better access the common transportation resource database; assign and schedule trips. TX Corpus Christi Regional Transportation Authority Public Transit Agency Corpus Christi Regional Transportation Authority Public Transit Agency $848,480 2011 Expand the capacity of the Customer Service Center to house regional call center for transportation, human services, and community information. TX VIA Metropolitan Transit Public Transit Agency VIA Metropolitan Transit Public Transit Agency $148,000 2011 Create an information database on transportation program eligibility and availability from all local transportation providers. TX Dallas Area Rapid Transit (DART) Public Transit Agency Dallas Area Rapid Transit Public Transit Agency $1,239,800 2012 DART will create an open source software system called North Texas Rides. The project will create one-click websites, mobile and social applications, as well as kiosks located throughout the region that will provide information on the full range of transportation services in the region. TX Alamo Area Council of Governments COG Alamo Area Council of Governments COG $841,120 2012 AlamoRides will be the Regional One Call/One Click Center, using a variety of technologies for both multi-agency coordination and individual consumer communication. The ADA-compliant AlamoRides system will be built on a sophisticated IVR telephone system; a highly searchable, interactive website; and a comprehensive database of transportation options in the San Antonio Area, home to 215,000 veterans and 168,000 active-duty service personnel. TX Texas Department of Transportation State DOT East Texas Council of Governments COG $230,992 2012 East Texas COG will create the One-Stop Regional Transportation Call Center that will offer all residents of the region, particularly veterans and those with mobility challenges, a streamlined service to assist them in meeting their mobility needs. Advanced systems such

B-16 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description as automated vehicle locators and GPS technologies will be utilized in the call center to improve accessibility and contribute to broader traveler mobility. TX City of El Paso Sun Metro Public Transit Agency City of El Paso Sun Metro Public Transit Agency $31,000 2012 The City of El Paso and Sun Metro will design and develop a solid marketing and public outreach program that will help inform the citizens, in particular, the veteran community, of a service that will contribute toward the veteran community's transportation needs throughout the El Paso region. UT Tooele County County Tooele County County $177,230 2011 Create one-call center to coordinate trips between participating providers. Purchase scheduling/dispatching system and in-vehicle hardware for providers. UT Utah Transit Authority Public Transit Agency Utah Transit Authority Public Transit Agency $450,000 2012 The UTA will build a data exchange framework which will allow trips, customers, and other information to be shared across many regional transportation providers, including the Disabled American Veterans volunteer transportation network. UT Tooele County County Tooele County County $50,000 2012 Tooele County will use funds to identify and assist in the development of a marketing plan and outreach program for its One Call/One Click Center to veterans, military family members, and other transportation disadvantaged populations. Funds will also be used to assist in increasing communication between the center and other computer-aided scheduling and dispatch systems in the area, and to develop a program evaluation system to monitor the successes/failures of the services and to help improve service. VA Culpeper County County Culpeper County County $172,303 2012 Culpeper County will renovate a section of a building and purchase technology to expand and upgrade the existing senior center to become a veteran/transportation One Call/One Click center. VT Vermont State DOT Vermont State $352,900 2011 Implement new scheduling/dispatching Agency of Transportation Agency of Transportation DOT system to include DAV/VA transportation services. Create website connections for one- click service. WA Washington State Department of Transportation State DOT Paratransit Services Nonprofit $438,776 2011 Paratransit Services will upgrade scheduling software for compatibility with systems at VAMCs and the existing non-emergency medical transportation broker. WA County of Pierce County County of Pierce County $211,921 2011 Expand local 211 transportation center to a One Call/One Click center with technology upgrades for center and providers, allowing efficient brokerage.

B-17 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description WA Washington State Department of Transportation State DOT Hopelink Nonprofit $168,000 2011 Hopelink will build a mobile smartphone application and a one-click website that will connect veterans to community transportation providers. WA Washington State Department of Transportation State DOT Human Service Council Nonprofit $130,315 2011 Human Service Council will implement a One Call/One Click center to improve compatibility of transportation programs in the region. WA Washington State Department of Transportation State DOT Human Services Council Nonprofit $222,688 2012 Human Services Council will use funds to provide a more robust web-based scheduling, dispatching, billing, and reporting software system with the capacity to support multiple transportation providers. The enhanced software will allow multiple agencies to provide timely and efficient coordination and scheduling of trips, resulting in more flexibility and new opportunities to share trips, reduce costs, and save time for riders. WA Washington State Department of Transportation State DOT Pierce County County $77,400 2012 Pierce County will buy a web server and build a new website to create a true One Call/One Click center on the United Way/South Sound 211 system. They will also use funds for in- depth outreach to veterans and military families to engage them in updating the two county-coordinated transportation plans, and for marketing of the OneCall/One Click center. WA Washington State Department of Transportation State DOT Hopelink Nonprofit $50,000 2012 Hopelink will use funds to market and promote its new One-Stop Access project, which includes a website, a smartphone application, and transportation kiosks. This promotion will improve the success of the project by ensuring that veterans are aware of and understand how to use these new tools. The King County Mobility Coalition (KCMC) will also implement a needs assessment to better understand the transportation challenges facing veterans in the county, including their awareness of existing transportation options. WA Washington State Department of Transportation State DOT Paratransit Services Nonprofit $50,000 2012 Paratransit Services will hire an outreach coordinator, who will work to identify new ride resources to include on new kiosks and make informational presentations to veterans groups about various transportation resources available in their community. In addition, the outreach coordinator will attend health fairs and other events to talk about how to utilize the One Call/One Click Transportation Resource Center.

B-18 State Grant Recipient Recipient Type Lead Agency Lead Agency Type Allocation Year Project Description WI Aging & Disability Resource Center of Eau Claire County (ADRC) County Aging & Disability Resource Center of Eau Claire County County $292,812 2011 Create two call centers in Western Wisconsin, integrated with ADRC, with a particular focus on the mobility needs of veterans in the area. WI Center for Independent Living for Western Wisconsin, Inc. Nonprofit Center for Independent Living for Western Wisconsin, Inc. Nonprofit $50,000 2012 The Center for Independent Living for Western Wisconsin will conduct outreach/marketing for a One Call/One Click centers in Western Wisconsin, covering 18 counties, and complete a performance measurement study on the effectiveness of the centers in meeting the needs of veterans. Source: “2011 VTCLI Awards.” FTA, 1 Jan. 2012. Web. 5 Nov. 2015; “2012 VTCLI Awards.” FTA, 1 Jan. 2013. Web. 5 Nov. 2015.