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Assessing Airport Programs for Travelers with Disabilities and Older Adults (2023)

Chapter: Acronyms and Abbreviations

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Page 103
Suggested Citation:"Acronyms and Abbreviations." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
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Page 104
Suggested Citation:"Acronyms and Abbreviations." National Academies of Sciences, Engineering, and Medicine. 2023. Assessing Airport Programs for Travelers with Disabilities and Older Adults. Washington, DC: The National Academies Press. doi: 10.17226/27012.
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Acronyms and Abbreviations ACAA Air Carrier Access Act ACI Airports Council International ADAAG Americans with Disabilities Act Accessibility Guidelines ANSI American National Standards Institute ASQ Airport Service Quality (ACI World) ATL Hartfield-Jackson Atlanta International Airport AUS Austin-Bergstrom International Airport BIDS baggage information display screens BWI Baltimore/Washington International Thurgood Marshall Airport CAA Civil Aviation Authority (United Kingdom) CS customer service CTA Canada Transport Association CUSS common use self-service CVG Cincinnati/Northern Kentucky International Airport CX customer experience DEI Disability Equality Index DGVE Design Guidelines for the Visual Environment FEMA Federal Emergency Management Agency FIDS flight information display screens GIDS gate information displays IAH Houston George Bush Intercontinental Airport IATA International Air Transport Association IBC International Building Code ICAO International Civil Aviation Organization IROPS irregular operations KPI key performance indicator LAX Los Angeles International Airport LGW London Gatwick International Airport LHR London Heathrow MCO Orlando International Airport MIA Miami International Airport MIAair MIA Airport Instruction and Readiness MSP Minneapolis-St. Paul International Airport NPS Net Promoter Score ODO Open Doors Organization ORD Chicago O’Hare International Airport PANYNJ Port Authority of New York and New Jersey PDX Portland International Airport 103  

104   Assessing Airport Programs for Travelers with Disabilities and Older Adults PHL Philadelphia International Airport PIT Pittsburgh International Airport PRM persons with reduced mobility SARA Service Animal Relief Area SEA Seattle-Tacoma International Airport SFO San Francisco International Airport SJC San Jose International Airport SLAs service-level agreements SMARTER specific, measurable, achievable, relevant, time-bound, evaluate,   reevaluate/readjust TNC transportation network company TTY teletypewriter UD Universal Design UK United Kingdom VMS variable message signs VRI video remote interpreting W3C World Wide Web Consortium WCAG Web Content Accessibility Guidelines YVR Vancouver International Airport YWG Winnipeg James Armstrong Richardson International Airport

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The travel experience can vary greatly for people embarking on the same journey. In particular, travelers with disabilities and older adults usually experience more challenges journeying through the airport.

The TRB Airport Cooperative Research Program's ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults provides the industry with resources and tools to enhance existing programs and services and develop new ones. The report also provides effective assessment tools to evaluate, monitor, and improve different aspects of the customer experience for these two target groups.

An associated online tool, ACRP WebResource 14: Tools to Assess Airport Programs for Travelers with Disabilities and Older Adults, supplements the report. A PDF file with alt text descriptions for the graphics is available upon request from Customer_Service@nap.edu.

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